Carzenplus Terms & Conditions
Rental Cost
Rental Policy
Restrictions
Reschedule
Refund
- Rental cost is determined by the pick-up/drop-off zone, route, and type of car.
- Rental cost includes fuel, toll, and parking fees.
- Passengers must pay the extra cost that may result from changes and/or additions in the pick-up or drop-off zone/location. In addition, passengers will also be charged with USD 15 per additional pick-up or drop-off location. Payment must be in cash, made directly to the Carzenplus staff or driver.
- For passengers traveling to the airport, lateness is tolerated up to a maximum of 30 minutes after the chosen pick-up time. Otherwise, the passenger will have to pay an extra charge of USD 15 per 30 minutes.
- For passengers traveling from the airport, lateness is tolerated for a maximum of 60 minutes (for domestic arrivals) or 90 minutes (for international arrivals) after the chosen pick-up time. Otherwise, the passenger will have to pay an extra charge of USD 15 30 minutes.
- All prices are subject to change without prior notice.
- During booking, please ensure that you choose the appropriate pick-up time for your airport transfer.
- You are advised to arrive at the airport at least 3 hours prior to departure for international flights or 2 hours prior to departure for domestic flights. Timing your arrival at the airport according to this advisory will minimize the impact of risks such as traffic, route changes, or other delays.
- Please be informed that Traveloka is not liable for missed flights caused by inappropriate pickup times.
- Passengers must pay the extra cost that may result from changes in the pick-up or drop-off zone. In addition, passengers will also be charged with USD 15 per additional pick-up or drop-off location. Payment must be in cash, made directly to the Carzenplus staff or driver.
- For passengers traveling to the airport, lateness is tolerated up to a maximum of 30 minutes after the chosen pick-up time. Otherwise, the passenger will have to pay an extra charge of USD 15 per 30 minutes.
- For passengers traveling from the airport, lateness is tolerated for a maximum of 60 minutes (for domestic arrivals) or 90 minutes (for international arrivals) after the chosen pick-up time. Otherwise, the passenger will have to pay an extra charge of USD 15 30 minutes.
- The standard baggage measurement for one item is 24 inches (43 x 23 x 63 cm). This includes suitcases, backpacks (carriers), and cardboard boxes. Strollers, wheelchairs, and folding bicycles, will be counted as two items.
- All luggage must be placed in the third row of the vehicle and should not block the rear view. Carry-on bags or backpacks smaller than 60 liters can be placed in the front row of the vehicle.
- Oversized luggage (above standard measurement), such as surfboards, non-folding bicycles, or sharp/hazardous objects that could cause damage are not permitted inside the vehicle.
- Passengers must follow the passenger and baggage limitation for the selected vehicle, as informed during booking.
- The driver has the right to refuse passengers bringing luggage not fulfilling the above requirements.
- Passengers must follow the passenger and baggage limitation for the selected vehicle, as informed during booking.
- If your flight is delayed, please call Carzenplus at +1 332 239 2666 or Traveloka Customer Service at 0804 1500 308 before boarding to get further confirmation.
- Passengers must follow the passenger and baggage limitation for the selected vehicle, as informed during booking.
- Passengers are not allowed to smoke, as well as to carry substances with strong odors and/or dangerous items into the Carzenplus vehicle. Dangerous items included but not limited to sharp items, flammable substances, explosives, chemicals, dangerous materials, and illegal drugs.
- Passengers are not allowed to drive the Carzenplus vehicle.
- Passengers are not allowed to use the Carzenplus service for criminal or illegal activities.
- Passengers are responsible for the consequences resulting from policy violations as mentioned above.
- Reschedule can only be done at the latest 24 hours before pick-up time.
- Your reschedule request is based on car availability.
- Reschedule is free of charge. However, if there is a price difference on the rental fee between the old and new schedule, the price difference will be borned to the passenger.
- To cancel your ticket and ask for a refund, call Traveloka Customer Service at +4420-3139-9021 (Worldwide) / 80-8238-0070 (UK) / 9-0099-8209 (Spain) / 8-0016-8029 (Italy) / 80-0000-8325 (Germany) / 8-0073-6961 (France).
- Refund is available for cancellations made up to 24 hours before the agreed pick-up time.
- Refund amount is 100% of the rental cost.
- Refund amount will be returned via the payment method used during booking.
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