USD | EN
Deals
Support
Partnership
Bookings
Log In
Register
Hotels
Flights
Airport Transfer
Car Rental
Things to Do
More
<

Help Center - Flights

Flight Info

Managing Your Booking

Booking Information

How to Correct a Flight Passenger Name
>
My Passport is Being Renewed, Can I Still Book a Flight?
>
How to Select Seats on My Upcoming Flight
>
Sharing a Flight Status
>
Using the Search Form
>
More Articles

Check-in

I have successfully received my e-ticket. How can I use it to board the flight?
>
Online Check-in with Checked Baggage
>
Printing Your Boarding Pass
>
How to Check In to My Flight at the Airport
>
How to Check In Online
>
More Articles

Refund, Reschedule, and other Changes

How to submit a refund for a flight ticket
>
How to Reschedule a Flight Booking
>
How to Change My Flight Route
>
Why is my flight refund taking so long?
>
Can I refund a specific passenger if my booking includes more than one person?
>
How much will I get from my flight refund?
>
How long is the expected duration of the refund process?
>
Refund Policy for Flight Facilities
>
How to check my refund status
>
What are the available refund methods in Traveloka?
>
Refund in the Form of Traveloka Coupon
>
Refund Policy Due to Cancellation by Airline
>
Submit Refund Difficulties Due to Forgot Password
>
Travel Voucher Terms and Conditions
>
Travel voucher validity
>
How long is the expected duration of the refund process?
>
What documents do I need to prepare to request a refund?
>
My TPayLater balance hasn’t been reflected after submitting a refund request
>
I received a Travel Voucher after refund, how do I use it?
>
Before submitting a flight refund request, how can I check the amount I will receive?
>
More Articles

Travel Disruption

I’ve checked in online, but Traveloka notified me that my flight was changed by the airline. What should I do?
>
What should I do if the airline changes my flight route?
>
I’m already at the airport and the airline changed my flight, what should I do?
>
Traveloka notified me that my flight was changed after I rescheduled directly with the airline — what should I do?
>
My Flight has been Canceled by the Airline or Rescheduled by the Airline
>
What are “Flight Changes” and the Special Recovery Policy?
>
What to do when airlines change my flight without Traveloka's notification?
>
About Preflight Notification
>
How to submit a refund or reschedule if my flight got changed by the airline
>
Will I get a refund if my flight gets canceled by the airline?
>
Why did my flight get canceled/changed by the airline?
>
More Articles

General Information

Flying Policy

Identity Document Required for Flying
>
Are the prices for children and infant different?
>
More Articles

Booking with Traveloka

Has insurance been included in the ticket price?
>
Purchasing Travel Insurance
>
Am I guaranteed to get the seat that I have reserved?
>
Why can’t I find the High Flexibility Ticket option when I search for a flight?
>
More Articles

Additional Services

Airport Services

More Articles

Flight Services

How to Purchase Add-ons After Your Flight E-ticket Is Issued
>
About In-flight Meal
>
What’s the difference between cabin and check-in baggage?
>
What are free baggage and extra baggage?
>
Can I bring cabin baggage if I didn’t buy any baggage?
>
How much should I pay for extra baggage?
>
How to Check If My Extra Baggage Purchase Is Successful
>
How to Purchase Extra Baggage
>
Purchasing Extra Baggage for Sports and Other Special Equipment
>
Refund for Extra Baggage
>
Types of Baggage Allowance
>
How to Check My Baggage Allowance
>
Purchasing Baggage Protection
>
More Articles

Payment

Travel Updates

Partner with Traveloka

Payment Partners

About Traveloka

Follow us on

Products

Others

Download Traveloka App

Copyright © 2025 Traveloka. All rights reserved