Both countries and airlines have issued special policies regarding travel during the COVID-19 pandemic. These policies and travel regulations may change over time following the development of the situation.
If you are eligible and need to cancel or reschedule your travel plans, please refer to the Refund and Reschedule page for more information.
If you need to contact our Customer Service, please send a message via the My Inbox on your Traveloka App or through this link https://www.traveloka.com/en-id/user/myInbox if you are using a desktop. Make sure to log in and have your Booking ID ready before sending your message.
Please be advised that we do not offer face-to-face Customer Service.
Due to the high volume of incoming requests we are currently facing, we hope you understand that our customer service agents may need more time than usual to respond to your queries.
Please expect to find our response in your email or under My Inbox on Traveloka App.
We sincerely apologize for the inconvenience.