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Park Piolets MountainHotel & Spa
Hotels
8.6
/10
Very Good
216 reviews
What Guests Say About Their Stay
Poul
10.0
/ 10
From the arrange pick up at the airport to our departure this was a fantastic stay. The staff is genuinely welcoming and makes you fell special from the moment you walk through the door. They've understood the difference between service only and service with hospitality. From the receptionist to the sommelier via the bell boy to the restaurant and bar staff - we can highly recommend this hotel and we thank you all for a great stay!
Grettel
10.0
/ 10
Amé la estancia, el hotel no puede estar en mejor ubicación justo frente de las estaciones de ski con unas vistas preciosas desde la habitación y cualquier punto del hotel, y con servicio de transfer a las pistas. El staff en extremo amable y pendiente al mínimo detalle, hicieron muy agradable nuestra estancia. Fue nuestra primera vez visitando Andorra y puedo decir que fue la mejor elección escoger este lugar para nuestra estancia. 10/10
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Marjorie
10.0
/ 10
El hotel es muy lindo, con un ambiente tranquilo, relajado, pero con buen gusto y moderno. La comida muy buena tanto en el servicio buffet, como en el lunch bar y el restaurante asiático, delicioso! Cuentan con parking al aire libre y también bajo-techo. Los servicios con el club para niños esta increíble, mi hijo se la paso genial y dijo que los monitores también son muy majos. El servicio y staff siempre nos trataron muy bien, orientándonos en las actividades por hacer en los alrededores, como también cuando necesitábamos que nos resolvieran alguna cosa. Seria genial que para el verano del 2025 ya tengan aire acondicionado en las habitaciones.
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In the Area
See Map
Carretera General 2, nº 19, Andorra, Canillo, AD100
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in Park Piolets MountainHotel & Spa
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Per room per night (excl. taxes & fees)
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Park Piolets MountainHotel & Spa Address: Map & Location
Carretera General 2, nº 19, Andorra, Canillo, AD100
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Discover More About Park Piolets MountainHotel & Spa
Location
Park Piolets MountainHotel & Spa is a hotel in a good neighborhood, which is located at Canillo.
About Park Piolets MountainHotel & Spa
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Park Piolets MountainHotel & Spa exclusively for you.
Get precious and unforgettable moment during your stay at Park Piolets MountainHotel & Spa.
All facilities in Park Piolets MountainHotel & Spa
Others
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Newspaper in lobby
- Luggage storage
- Porter
- 24-hour Receptionist
- Concierge
Things to Do
- Hot tub
- Indoor pool
- Turkish bath
- Spa
- Health club
- Sauna
- Steam room
Public Facilities
- Others
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
General
- Parking
- Banquet
- Parking (surcharge)
- Terrace
Sports and Recreations
- Ski storage
- Ski
- Fitness center
- Game room
Family-friendly Facilities
- Kids club
- Babysitting & childcare (surcharge)
- Children pool
Food and Drinks
- Bar
- Breakfast
- Snack bar
Business Facilities
- Meeting facilities
- Business center
Kids and Pets
- Babysitting with surcharge
Transportation
- Ski shuttle
Connectivity
- Free WiFi
Nearby Facilities
- Hair salon
Accommodation Policy & General Information in Park Piolets MountainHotel & Spa
Important Note
- Fee for buffet breakfast: approximately EUR 25 for adults and EUR 15 for children
- Covered self parking fee: EUR 25 per day
- Nearby parking fee: EUR 12 per day (1640 ft away)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: EUR 3.14 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- The hotel reserves the right to check the validity of the credit card any time after booking.
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Park Piolets MountainHotel & Spa | 150 |
Number of floors in Park Piolets MountainHotel & Spa | 7 |
Another facilities in Park Piolets MountainHotel & Spa | Laundry service, Tours, Multilingual staff, Newspaper in lobby, Luggage storage |
Frequently asked question in Park Piolets MountainHotel & Spa
What are available facilities at Park Piolets MountainHotel & Spa?
There are top facilites at Park Piolets MountainHotel & Spa such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What Time is Check In & Check Out at Park Piolets MountainHotel & Spa?
Check-in time at Park Piolets MountainHotel & Spa is staring from From 15:00 while the latest check-out time is at before Before 11:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Park Piolets MountainHotel & Spa provide breakfast?
Yes, Park Piolets MountainHotel & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Park Piolets MountainHotel & Spa?
Park Piolets MountainHotel & Spa is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Park Piolets MountainHotel & Spa have?
Park Piolets MountainHotel & Spa has 7 floors.
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More Reviews from Other Guests in Park Piolets MountainHotel & Spa
Other sources (216)
8.6
Very Good
From 216 reviews
Cleanliness
8.8
Room Comfort
8.6
Location
8.4
Service and Facilites
8.6
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Traveler Reviews Park Piolets MountainHotel & Spa
Number of reviews per page
20
40
Top reviews
Deborah
Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
The staff was very friendly and the restaurants were excellent
Poul
10.0
/10
Reviewed 34 week(s) ago
Hotels.com verified review
From the arrange pick up at the airport to our departure this was a fantastic stay. The staff is genuinely welcoming and makes you fell special from the moment you walk through the door. They've understood the difference between service only and service with hospitality. From the receptionist to the sommelier via the bell boy to the restaurant and bar staff - we can highly recommend this hotel and we thank you all for a great stay!
Read More
Raimundo
Leisure Family
4.0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
I reserved a triple room through Expedia. UPon arrival, property did not honor triple room occupancy and demanded a surcharge for 3rd guest. They also offered complementary access to SPA which they did not honor.
Grettel
Leisure Family
10.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
Amé la estancia, el hotel no puede estar en mejor ubicación justo frente de las estaciones de ski con unas vistas preciosas desde la habitación y cualquier punto del hotel, y con servicio de transfer a las pistas. El staff en extremo amable y pendiente al mínimo detalle, hicieron muy agradable nuestra estancia. Fue nuestra primera vez visitando Andorra y puedo decir que fue la mejor elección escoger este lugar para nuestra estancia. 10/10
Read More
Eliana
Leisure Family
10.0
/10
Reviewed 45 week(s) ago
Expedia Group verified review
Great acomodation and the food was great !
Marjorie
Leisure with Children
10.0
/10
Reviewed 53 week(s) ago
Expedia Group verified review
El hotel es muy lindo, con un ambiente tranquilo, relajado, pero con buen gusto y moderno. La comida muy buena tanto en el servicio buffet, como en el lunch bar y el restaurante asiático, delicioso! Cuentan con parking al aire libre y también bajo-techo. Los servicios con el club para niños esta increíble, mi hijo se la paso genial y dijo que los monitores también son muy majos. El servicio y staff siempre nos trataron muy bien, orientándonos en las actividades por hacer en los alrededores, como también cuando necesitábamos que nos resolvieran alguna cosa. Seria genial que para el verano del 2025 ya tengan aire acondicionado en las habitaciones.
Read More
barbara
Family
2.0
/10
Reviewed 58 week(s) ago
Expedia Group verified review
Not family frendly
shai
Friends and Family
4.0
/10
Reviewed 58 week(s) ago
Hotels.com verified review
amazing looking hotel, but unfortunatly we had some issues: there is no AC in the rooms so in the summer times it's difficult to sleep (they gave us a fan but when it's more than 37 outside it doesnt help much)
pay attnetion that you have to pay for parking and to go to the pool at the hotel (they call it a spa..)
Dolores
Leisure Family
8.0
/10
Reviewed 62 week(s) ago
Expedia Group verified review
Breakfast was expensiclve for the offerings
Daniel
10.0
/10
Reviewed 77 week(s) ago
Hotels.com verified review
Ski trip
michael
Leisure Family
10.0
/10
Reviewed 82 week(s) ago
Expedia Group verified review
EVERYTHING
James
Leisure Family
8.0
/10
Reviewed 83 week(s) ago
Expedia Group verified review
great hotel
Andrea
Leisure with Children
10.0
/10
Reviewed 83 week(s) ago
Expedia Group verified review
Really nice hotel. Very comfortable rooms. Friendly staff and great location for skiing in Soldeu. Breakfast and dinner buffet included in half board were fantastic.
The hotel offers a shuttle bus that takes you to the Gondola and back. Really convenient. The kids club is fantastic.
The SPA is also great but here is my only negative feedback. They charge you quite a lot of money to access the pool. I believe access to this facility should be included in the price.
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Debra
Leisure Family
2.0
/10
Reviewed 85 week(s) ago
Expedia Group verified review
The rooms were far to hot . The shower was either burning you or freezing cold . The pillows were uncomfortable. The breakfast was very good .
MOHAMMED
Leisure
8.0
/10
Reviewed 87 week(s) ago
Expedia Group verified review
Make sure to ask about the parking prices, as they are not free parking.
Debra
Friends and Family
8.0
/10
Reviewed 185 week(s) ago
Hotels.com verified review
You need to be careful with the parking as there is insuffient for all guests and there is a charge of 25euro per night for the underground parking. Parking by the Soldeu lift is cheaper if you have a lift pass and easily accessed with shuttle bus.
Yarden
10.0
/10
Reviewed 187 week(s) ago
Hotels.com verified review
One of the best hotels ever !!
Amy
Friends and Family
6.0
/10
Reviewed 191 week(s) ago
Hotels.com verified review
We stayed for a weekend of ski. We selected the hotel for location and what seemed like a nice pool and spa area. While the hotel is well located and is nicely done, too many of the staff have an unhelpful and disdainful attitude.
Upon check in, we learned that we had to pay an additional 22euros per person to use the pool. This was not indicated when we booked the room and on top of the 25euros/night for parking we were already charged with at check in. There was no explanation for the upcharge.
Upon return to our room after our first day of ski, we were looking forward to a hot shower and relaxing, only to find the balcony door completely open and the temperature had dropped to -5* in the room. When we reported the issue to front desk and rasied concerns over basic heat/comfort and security (someone could have hopped over rail and into room), the person at front desk shrugged her shoulders and said "ok". We insisted that she follow up with housekeeping so that it not be repeated, but there was no apology or concern.
We also noticed that items weren't replenished in room (paper tissues) and that trying to order a drink in the lobby was very slow. After unsuccessfully waiting for service, we walked up the street to one of the other hotels for apres drinks.
We wish the hotel and service had been better, and terms of pool use better outlined, as otherwise it could be nice. But given this experience, I would not recommend.
Read More
Owen
Friends and Family
10.0
/10
Reviewed 192 week(s) ago
Hotels.com verified review
Wonderful - as always! Park Piolets simply stands out from the rest in terms of quality, service, food, comfort, etc.
Verified traveler
Friends and Family
10.0
/10
Reviewed 289 week(s) ago
Hotels.com verified review
The hotel is new, well located. The ski shuttle is very comfortable. Buffet dinner is amazing and each time is different.
Number of reviews per page
20
40
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