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Serras Andorra
Hotels
9.8
/10
Exceptional
43 reviews
What Guests Say About Their Stay
adele
10.0
/ 10
It’s the perfect spot for a family vacation!
Everything and everyone was amazing
Elizabeth
10.0
/ 10
We thoroughly enjoyed our stay and will be coming back for a longer stay - highly recommend.
The staff is attentive and courteous. Our room wasn’t heating properly, we figured it would just take some time since we had just arrived and so left to take advantage of the amenities/go to dinner; we didn’t give the heating a second thought. But the staff was proactive in their response, offering us new rooms before we even realized there was an issue.
Our 5-year-old loved the play room. The restaurant served great food. And of course, we loved the proximity to hikes and overall location.
Weston
10.0
/ 10
We had just come off of a hike when we entered the hotel. It Smelled very nice as we walked in. We were greeted warmly, and offered wash rags and cold drinks. Staff was friendly and super helpful showing us around the property and getting reservations lined up for us. Rooms were very well appointed, and very comfortable. Spa was very clean, peaceful, the best I have ever experienced! I would definitely go there again!
In the Area
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Carretera General 2, nº26, Andorra, Canillo, AD100
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
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Available Room Types in Serras Andorra
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Per room per night (excl. taxes & fees)
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Carretera General 2, nº26, Andorra, Canillo, AD100
Discover More About Serras Andorra
Location
Serras Andorra is located in area / city Canillo.
About Serras Andorra
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Serras Andorra exclusively for you.
Enjoy luxurious treats and incomparable experience by staying at Serras Andorra.
All facilities in Serras Andorra
Others
Public Facilities
- Others
- Coffee/tea in lobby
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Luggage storage
- 24-hour Receptionist
- Concierge
General
- Parking
- Lockers
- Banquet
- Parking (surcharge)
- Terrace
Sports and Recreations
- Ski storage
- Ski
- Game room
- Fitness center
Things to Do
- Romantic proposal packages
- Indoor pool
- Spa
- Sauna
Food and Drinks
- Bar
- Breakfast
- Snack bar
Transportation
- Ski shuttle
- Valet parking (surcharge)
Family-friendly Facilities
- Toys
Accessibilty
- Accessible parking
Kids and Pets
- Babysitting with surcharge
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
In-room Facilities
- TV
Accommodation Policy & General Information in Serras Andorra
Important Note
- Fee for buffet breakfast: approximately EUR 28 for adults and EUR 28 for children
- Airport shuttle fee: EUR 540 per vehicle (one-way, maximum occupancy 5)
- Covered self parking fee: EUR 25 per night
- Covered valet parking fee: EUR 25 per night
- Pet fee: EUR 50 per pet, per night
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Crib (infant bed) fee: EUR 55.0 per day
- Rollaway bed fee: EUR 95.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: EUR 3.14 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property uses a grey water recycling system and eco-friendly cleaning products
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests will receive an email 2 weeks before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Serras Andorra | 60 |
Number of floors in Serras Andorra | 4 |
Another facilities in Serras Andorra | Others, Coffee/tea in lobby, Smoke-free area, Safety deposit box, Laundry service |
Frequently asked question in Serras Andorra
What are available facilities at Serras Andorra?
There are top facilites at Serras Andorra such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Serras Andorra?
The standard check-in time at Serras Andorra is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Serras Andorra provide breakfast?
Yes, Serras Andorra provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Serras Andorra
Other sources (43)
9.8
Exceptional
From 43 reviews
Cleanliness
9.8
Room Comfort
9.6
Service and Facilites
9.8
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Traveler Reviews Serras Andorra
Number of reviews per page
20
40
Top reviews
Iryna
Leisure Family
8.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
The hotel is furnished in line with expectations of a luxury hotel - it's comfortable, clean, well-appointed and the staff are very polite and make you feel looked after, which is lovely but also something you would expect at that price point.
We didn't have a super smooth experience with the room - we selected a Grand Deluxe and were given a room which was a part of a connected family unit, meaning that we could hear absolutely everything that the family next door did and were woken up by their children at 7am on both days. Another misunderstanding was regarding the dogs - the hotel is listed as dog-friendly, but after booking I discovered that dogs are not allowed in winter, which left me in a hurry to find dogcare at home at a short notice. I am happy with dogs not being allowed in winter, because I would rather enjoy clean snow, I just wish that this was made clear upfront (I actually discovered this information by accident, by asking explicitly if we would keep the room we paid for if we brought the dog), and that the rule applied to everyone (we saw families with dogs there).
Expect to be charged disproportionately for even the tiny things.
Re the Spa - the masseuses don't read the information you fill out before the treatment.
From positives - the breakfast was lovely, a lot of activities for younger children and the facilities are truly nice. It seems to be one of the better hotels in Andorra.
So overall, not a terrible experience but not our best either.
Read More
KEITH
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Well kept property with super helpful staff.
Gerardo
Leisure with Partner
10.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Absolutely amazing
Weiwei
Leisure Family
10.0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
Excellent hotel !!!
Kelvin
Friends and Family
10.0
/10
Reviewed 45 week(s) ago
Hotels.com verified review
Amazing hotel and amenities! Beautiful setting and amazing build quality!
adele
Leisure Family
10.0
/10
Reviewed 69 week(s) ago
Expedia Group verified review
It’s the perfect spot for a family vacation!
Everything and everyone was amazing
Elizabeth
Leisure with Children
10.0
/10
Reviewed 84 week(s) ago
Expedia Group verified review
We thoroughly enjoyed our stay and will be coming back for a longer stay - highly recommend.
The staff is attentive and courteous. Our room wasn’t heating properly, we figured it would just take some time since we had just arrived and so left to take advantage of the amenities/go to dinner; we didn’t give the heating a second thought. But the staff was proactive in their response, offering us new rooms before we even realized there was an issue.
Our 5-year-old loved the play room. The restaurant served great food. And of course, we loved the proximity to hikes and overall location.
Read More
Nicholas
Leisure with Partner
10.0
/10
Reviewed 96 week(s) ago
Expedia Group verified review
Great location excellent service. Top class cuisine
Weston
Leisure Family
10.0
/10
Reviewed 99 week(s) ago
Expedia Group verified review
We had just come off of a hike when we entered the hotel. It Smelled very nice as we walked in. We were greeted warmly, and offered wash rags and cold drinks. Staff was friendly and super helpful showing us around the property and getting reservations lined up for us. Rooms were very well appointed, and very comfortable. Spa was very clean, peaceful, the best I have ever experienced! I would definitely go there again!
Read More
STEVEN
10.0
/10
Reviewed 101 week(s) ago
Expedia Group verified review
Nice facilities. Friendly staff
Sandra
10.0
/10
Reviewed 35 week(s) ago
Hotels.com verified review
Como siempre excelente, el personal super amable y atento. Las instalaciones de 10! Como siempre hemos estado muy bien cuidados. La comida excepcional. Todo perfecto. Gracias por cuidarnos tan bien. Repetiremos seguro.
Jörg
Business
8.0
/10
Reviewed 39 week(s) ago
Hotels.com verified review
Sehr schönes Hotel...extrem freundliches und hilfsbereites Personal...
Luiz Felipe
10.0
/10
Reviewed 68 week(s) ago
Hotels.com verified review
Hotel excelente! Tudo otimo! So o colchao da cama que poderia ser mais firme, menos mole. De resto tudo nota 10!
Carles
Friends and Family
10.0
/10
Reviewed 122 week(s) ago
Hotels.com verified review
experiencia increíble.
Personal muy muy amable y profesional
Una mención especial por el servicio de transfer del hotel a los remontes de Soldeu (telecabina). El personal carga todo el material de ski , te ayudan en todo desde las taquillas hasta bajar de la furgoneta.
El Spa es my completo cuanto a sus instalaciones
Verified traveler
Friends and Family
10.0
/10
Reviewed 124 week(s) ago
Hotels.com verified review
Fantastique hôtel, design chic. Le personnel est très attentionné, les chambres magnifiques!
Le shuttle qui permet de se rendre directement sur les pistes est très pratique.
Nous avons passé un parfait séjour!
Jean
10.0
/10
Reviewed 130 week(s) ago
Hotels.com verified review
Super séjour personnel super le seul souci ne parle pas français difficile d échanger
Le restaurant une pure merveille
Maria
Leisure Family
10.0
/10
Reviewed 133 week(s) ago
Expedia Group verified review
Espectacular hotel, en la montaña, con preciosas instalaciones y vistas.
Pero lo mejor, toda la atención del personal, todos profesionales, atentos y cercanos. A la llegada nos atendió Andrea y fue perfecto todo.
sara
10.0
/10
Reviewed 139 week(s) ago
Expedia Group verified review
El hotel y su personal muy bien. Ideal en epoca de esqui. Hotel separado de restaurantes y tiendas
Sandra
10.0
/10
Reviewed 139 week(s) ago
Hotels.com verified review
El hotel es muy bonito, las habitaciones perfectas y el servicio impecable. Hemos estado dos noches y nos hemos sentido cuidados, mimados y muy bien atendidos. Todo perfecto, gracias! Y sin olvidar el excelente restaurante y desayuno!!!
Jean
10.0
/10
Reviewed 151 week(s) ago
Hotels.com verified review
Parfait
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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