Mercure Perth

Disappointing the restaurant wasn't open for dinner at night as other dining options nearby were limited. Location was good for CBD area & Elizabeth Quay.

Family of 4. The hotel has clearly been neglected. The room which was partially cleaned had someone’s underwear in a drawer and food crumbs in the corner. When reported the response was that they’d come and get the underwear. We had to prompt them to disinfect the area. Loose handrail in the bath. Cupboard panel missing in the wardrobe exposing the dirty air con vent area. Tv isn’t a smart tv. Alarm clock only allows the old old iPhone charge and no other charge options like most hotels of this status. The place needs a review and upgrading, or, lower prices to reflect the quality of stay.

Comfy bed. Clean enough. Amenities are good. Staff was helpful. Can I suggest informing customer of validating parking tickets before being stuck with a $26 car park fee at Wilson car park. I was not aware of that. I thought it was $8. Felt claustrophobic without being able to open the window. Dark and gloomy when we walked in, i would suggest having the curtains open.

Room was clean and staff courteous. Convenient location, short walk to main areas.

Honestly no, the room was not clean. There was a soya sauce cap behind the curtain, what looked like cat/dog fur on the carpet and a burnt out globe in the bedside lamp. Whilst presentable, I'm not sure 4 star is where we should be for an Accor hotel.

Easy check in. Clean room. Had breakfast included with our stay. The first morning we had to wait 10 minutes as no one was at the dining room to let us in. Scrambled eggs were waterery, bacon was cold and sausages tasted awful. Definitely not worth what we paid for breakfast. Everything else was good though.

The amenities in the room was not acceptable there was no pressure the shower going hot and cold reception could of been a bit more welcoming

facilities are very old.

All good but shuld be little bit nicere give more love to the room .

My last stay at this hotel for 2025 and like all the previous visits everything was perfect. Look forward to being back here in 2026.

Thisxwas my fourty stay atvthis hotel in the past six weeks (this time for eight nights) and like all the previous visits everything went smoothly.

Sound proofing - double-glazed wiindows? I was on Level 8 and couldn’t get to sleep due to road works below. It seemed very loud.

The room was perfect as always and al the staff were very efficient answering any questions I had. I am away for one day then back at this hotel for a further eight night's which I am looking forward to.

Once again I had another great two night's stay at this hotel. Nothing is too much bother for all the staff here. From Crystal sorting out my room for this and two other stays I have upcoming in December to Camilla who was very helpful and friendly while serving at the bar. I even went out for the day and realised I had left my laptop charged in and phoned reception and spoke to a lady who was working on Saturday morning who arranged for Housekeeping to go and unplug it. This was very helpful as I was out all day and my laptop does get hot if left charging for too long. I look forward to my next five day stay starting tomorrow.

Great room, good location

Despite it being a very busy time for all the staff, with the Ashes Cricket Match starting the day I left, they were all as great as they normally are. I left my Computer Mouse in my room when checking out and only realised the day after. I went back and spoke to Kristal and then two others on Reception the next morning and they all could not do enough to help to try and locate it for me. The good news was when I went back on the third day after checking-out, they had found it for which I can't thank them enough for. A great service once again and I look forward to returning to the hotel again in a few days time for a weekend stay and also the further seventeen days I have booked here throughout December.

The bath was dirty, sink was dirty, the room toke too long to clean and the people at the reception had no clue what they were doing.

Staff were friendly and very heloful.

The bathroom in our room had no shower door so the whole bathroom floor would flood. I had to use every towel we had to clean up after a short shower so no one would slip. Reception said this is because it was a wheelchair access room, but feel this would be a hazard for anyone in a wheelchair also. Drainage was not adequate for this room.

Only a one night stay this time but like always everything went smoothly.