Itz'ana Resort & Residences

Just an amazing place. The staff is so friendly and smiling, they really know what customer service mean. And also we did not expect the food to be so good. The restaurant is as amazing as the rest.

Yes

Boutique-sized and well appointed. Exceptional pool and beach area. Large comfortable rooms with premium linens. Very friendly and helpful staff.

We had an AMAZING stay at Itz’ana!! We were impacted by winter storms in the southeast and missed our first night. They gave us a credit equal to the value of the night for food and drinks at the resort. They were responsive prior and during our trip. Truly wonderful service. The grounds themselves were gorgeous. I felt clean and safe the whole time. The food was good. Highly recommend

The staff was top tier, nice ambience all around!

we enjoyed the pool, beach, paddleboard, quiet. Staff very attentive and helpful. Loved the coffee service on the beach The continental breakfast was great!

Perfect!

Itz'ana is exceptional. The staff embodies the meaning of hospitality. From the reception desk, the wait staff, housekeeping; everyone was so nice and helpful. The GM is amazing, he has assembled a great staff. We are aready planning our trip back in February 2026. We love this place.

Very beautiful property!

They have a wonderful pool that looks out over the beach, the beach was clean and free of debris.

The rooms were very nice very clean. The pool was amazing a nice view of the ocean

Yes!!! Enjoyed over and over!! lol

Unobstructed. Hear the waves at night. Very relaxing property. Very friendly staff

Great staff!

The hotel was nicely decorated with very comfortable beds and nice big balconies. Pool and beach area were gorgeous and staff was super friendly and helpful.

Delphin is amazing. Goes above and beyond all day everyday

Very friendly and accommodating. Great ocean view.

While your resort was really lovely, our experience was ruined by your decision to host a large group of over 125 people without informing us in advance or providing alternative accommodations. We were told at check-in that we would be barred from using the outdoor eating areas for ALL meals while we were there. Bad enough but even the pool itself could not be used due to the large group taking it over and disturbing everyone with their loud and drunken behavior from early morning until very late at night. It felt like we were in the middle of a disgusting drunken fraternity party. The staff could do nothing about it and management never even tried and moreover said absolutely nothing to us or even apologize to us throughout our stay. Hosting a group like this certainly damaged your reputation but even worse not caring about the ten guests not part of the group will have a lasting negative impact. If management wants to host such a large group they should insist the group buys out the resort for the event and they should not be accepting reservations from other guests who would be severely impacted by the large group. This was a disgrace and we intend to post this online to make others aware.

Nice little place with a very friendly staff. The beach is great because the water isn’t deep for a nice lathe flat area, which makes it safe to swim.

A beautiful location with the best staff that went above and beyond to create a memorable experience!