LN Hotel Five

A beautiful hotel, the room was well equipped with fresh towels, bed linen, slippers, bath robes, shower gel, shampoo, disposable shower cap, toothbrush, comb, coffee machine, drinking water, kettle, cups, drinking glasses The staff were very helpful and outstandingly accommodating. We had arranged one of our suitcases to be stored with the hotel for over a week prior to checking into their hotel, they accommodated without any hesitations. We also had a parcel delivered to the hotel for us, the hotel accepted it and stored in a safe place for us The location of the hotel is opposite to the Pearl River and surrounded by many restaurants and transport was easy to access Overall a wonderful stay, we would definitely go back there

Old hotel in a good location. Stayed at 2nd floor, noisy at night and having difficulty sleeping. Limited choices in hotel breakfast

Quality bradkfast.

Everything is excellent but it is not a 2 mins away from Beijing Road Pedestrian Street as indicated. It’s about 15 mins walk

Love this boutique hotel in Guangzhou. Great location close to everything. Friendly staff and the room is nice and clean.

Great location and friendly staff. Nice to have the afternoon tea but would have prefer morning for coffee.

The room is spacious, clean, and up to date. The bed and pillows are clean and comfortable. Staffs at the front desk and in the restaurant are very professional, polite and accommodating. A little five stars gem.

Great stay, beautiful little hotel, price was excellent and had a great view of the river, 15 mins walk to beijing street for shopping, river cruise 5 min walk, great stay

Staff were very friendly

The room is very nice and clean. We have a balcony room look into the pier. We loved. Reception staff speak english an very nice and a lot of courtesy. A lot of thanks to a young lady , her name is Ellie in reception helped me to book a car to go to Shenzhen because we have a lot of luggages. She telephoned to make sure luggages fit in th car. Strongly recommend this hotel

Right off the bat, I want to acknowledge that the rest of the staff team across housekeeping and other touchpoints were helpful, polite, and courteous. Unfortunately, one particular counter staff member significantly undermined the entire experience. Upon arrival, we were told rather curtly that only 1 out of our 3 rooms was ready, despite the fact that we were already more than an hour past the official check-in time. No estimated waiting time was given, and we were left sitting around aimlessly. When asked for clarification, the staff member cited a late check-out due to an event. That explanation does not justify making paying guests wait indefinitely. After another 15 minutes, we asked again and were given the same response. Only after I pushed back did the staff suddenly offer alternative rooms that were already available. It was baffling that this option existed all along but was only presented after nearly an hour of unnecessary waiting. To add insult to injury, the hotel had emailed us in advance requesting our estimated arrival time. We arrived approximately one hour later than planned due to a flight delay and yet the rooms were still not ready. This points to weak operational planning and poor guest handling at the front desk.

Beautiful room

The hotel front desk is really helpful. Housekeeping should improve. The hotel is dated. It was probably a very nice boutique hotel when it was first opened. Overall, a pleasant stay if you don’t expect bells and whistles. Great location.

Staff is friendly n helpful

Room was good, staff were friendly. Breakfast was very good as they prepared to order and not mass produced. Walkable to Beijing Rd and subways.

Clean room, great view, friendly and polite personnel, convenient location.

nice area

Location, design of hotel and comfort of room n bed.

Staff at the hotel were friendly and helpful. Our room was large and comfortable. A short walk from the subway, but the lovely view of the Pearl River makes up for it. The only downside was that the shower area was a little drafty/ chilly, as there is an open window/ counter at the bathtub area, hence the air-con blows in. There was also an occasional stench in the toilet area, but nothing overpowering. Overall, we enjoyed our stay and would consider staying there again when we next visit.

Kylie Service is good and nice ! There is another staff who serve us also very nice ! She extend the late check out for us ! Thanks