Central Park Hotel

Clean, recent refurbished and very helpful staff. Only downside was ongoing building work.

Excellent staff, clean and comfortable room, brilliant location - only down side is current building works.

I traveled to London from the United States excited for my stay at Central Park London, but unfortunately this was one of the most disappointing hotel experiences I’ve ever had. Throughout the stay there were constant issues that seriously impacted comfort and overall quality. The room keys repeatedly stopped working and had to be reprogrammed multiple times, and only one elevator appeared to be functioning which caused extremely long waits and congestion. Construction and drilling began above my room around 8:57 AM on a Friday morning, making it impossible to rest comfortably. The worst issue occurred when the heating in my room stopped working in the middle of the night. After calling the front desk twice with no answer, I had to go downstairs myself and was told someone would come fix it shortly. No one ever came, and no alternative heating solution or room change was offered, leaving me to spend the night in an uncomfortably cold room. To make matters worse, I later found stained bedsheets and small metal shards/debris in the bedding, which was extremely disturbing and raised serious concerns about cleanliness and housekeeping standards. The windows were also covered by scaffolding with no real view, while outside construction noise and smells made the room even less enjoyable. Overall, the stay felt poorly maintained, poorly managed, and far below expectations.

Loved the kind service & very helpful staff, everyone was pleasant:) The shops r walkable & the trains 2. The pretty park across the way reminded us of Central Park in NYC (so does the name of hotel)

Had a wonderful stay. Close to tube stations and quiet street. Tours do stay with the hotel so may have 30 kids staying on the same floor but rooms are nice and the staff is excellent and the breakfast is amazing and definitely priced well for all you get. Great for solo travel.

Functional hotel with very helpful staff. Work going on in main lobby at moment which is noisy during the day but no problem early morning and evening. Fine for those working

elevator small and slow good location

Hotel is currently undergoing renovations, the outside of the building has scaffolding blocking all view from windows, aside from that it was a fantastic stay, staff are polite and very helpful, modern rooms with walk in shower, very comfortable and clean.

I cannot recommend this hotel for disabled travellers or those travelling with disabled people. Unfortunately, the hotel misunderstands the laws set out in the Equalities Act of 2010. When pointed out the misunderstanding there was an unfortunate instance with the hotel manager not accepting that he had misunderstood the law. Because of this issue I was forced to find alternative accommodation. I found that the Manager’s inability to accommodate me and his refusal to accept that he had misunderstood the law. It is one of the hotels in that area with a step free entrance for wheelchair guests. As I am concerned about the misunderstanding when the law is very clear. If you are considering staying here as a disabled, I would recommend working with Expedia to make sure you’re going to get access. I did call the previous night to confirm. It didn’t seem to make a difference. I would like to mention that as a guest it is your decision where to stay. When deciding where to stay knowing the difficulties I experienced be taken into account when deciding where to stay.

Lovely hotel, simple and cheap

The location was super convenient and the newly renovated room stylish and comfortable. It exceeded my expectations. There are two tube stations nearby, lots of supermarkets and restaurants. The location was quiet. The only thing was that I had a random pinging sound in my room every few minutes that I couldn't work out what it was.

The

The staff were all very friendly and helpful, and breakfast was good. However our room was not great. We walked into our original room and immediately walked back out due to an overpowering musty / dank smell. Reception did then allocate us another room, the smell was slightly less however still very noticeable. Toilet seat was cracked, carpet threadbare in places, grouting in the bathroom floor tiles was crumbling. Hotel did have good reviews so other floors may have been better as there is currently renovations work ongoing, but mezzanine floor definitely needs freshening up next.

I was housed in an area that was still under construction and the noise from the construction was very annoying in the daytime.

Bien

Room was great, staff helpful. Location excellent and good value for money. The sink in the bathroom wasn't the most useable, but everything was in good condition. Great amenities in the room, free tea, coffee, water and a little fridge. One morning we were awoken around 8:30am due to drilling from a room above, as they are refurbishing the hotel.

Excellent hotel at affordable rate located at a very popular location

A very good hotel on a quiet side street round the corner from Bayswater and Queensway Underground stations, lots of restaurants etc. The building was undergoing extensive renovations at the time of my visit but it did not really bother me at all. The room was tiny (as usual in London) but more than adequate for a short stay, with a comfortable bed and a clean bathroom. Everything worked perfectly well. The cost was very reasonable by London standards, although that may have been due to the hotel charging a reduced rate because of the renovations. A special thank you to the extremely helpful and kind receptionist - sorry, I didn't get his name - who helped solve the mix-up (which was my fault entirely!) over breakfast.

Room was very clean and updated. The staff was very friendly. Be mindful that this hotel is undergoing major renovations that begins at 09:00 A.M. however not on the weekends. Location is fantastic! 2 minute walk to Kensington Park. And less than 5 minute walk to Queensway underground. Would stay there again!

We stayed at the Central Park hotel for 4 nights in the deluxe newly refurbished room. It was very clean and modern and cleaned everyday by the housekeepers. However, on the first night we stayed the fire alarm went off at 2:30 in the morning which thankfully was a false alarm but was very inconvenient having to use the lift to get to the ground floor as the stairs were not well sign posted. The hotel was also being actively refurbished during our stay so you could not have a lay in as you would get woken up at around 9 every morning by extreme drilling sounds. Apart from that, it was a lovely hotel and conveniently close to everything we needed.