Hilton Reading

Stay was ok. First of all, the staff, Mya at front desk was exceptional! She deserves the world. Outstanding so please recognise her. Sadly, shortly after we checked in on xmas eve, the hotel had a power cut which lasted approximately 6hrs. This was very frustrating to have no power for so long, couldnt even charge phone or have light on. Complete darkness. Mya was excellent tho and did everything she could to make our stay as comfortable as possible considering. She had so much empathy and warmness. Will revisit for her service.

The hotel itself was excellent, but the stay was marred by a large group of Londoners who allowed their children to run out of control during dinner and up to midnight, with no consideration for other guests.

Beautiful hotel, nice staff

The staff were great, the rooms were clean & comfortable and the food (dinner and breakfast) was very good. To make it even better, it was only 1 mile away from where i had to go with work. Great stay and will definitely stay at this hotel again when in the area next.

Staff great breakfast amazing loved the stay

Rooms very good, comfortable and clean. Breakfast was delicious and had a good variety. Staff at front desk weren't exactly friendly but were efficient. Staff in restaurant were helpful and cheery. Steam room and sauna werent very clean but pool was nice.

Stayed 1 night for works do, bed very comfortable, shower good, didn’t have breakfast

We stayed at the hotel as we were attending an event . The hotel room was clean and comfortable and good value. The event went very smoothly and the food was amazing. The pool and gym were very good.

Did not have breakfast. Wellness facilities very good.

Didn't have breakfast. Room was very comfortable and toiletry products of decent quality. Excellent service from front desk,especially Daniel. We needed a stopover for a family function in Reading and this was perfect

Very quite environment.

No issues

We had a fantastic stay at the Hilton Reading, very comfortable bed, rom was spoltless clean.

The room was clean and tidy,

Lovely hotel, friendly staff

Charging parking for resident despite parking belong to hotel and restaurant charging service charges despite quality of food and services poor.

Great value for money. Reception staff very helpful and friendly.

Staff very helpful and friendly. Lovely feel to hotel

We were told to wait 10 minutes to check in, we ended up having to wait an hour and 20 minutes. The breakfast was good although the veggie sausages were awful. The pillows are unsupportive and way too soft, we were told they were the only ones. The room smelt damp and of mildew and we were unable to open the window.

On arrival had to wait for the bed to made up to a Queen, even though i spent the evening on the phone sorting this out and it was confirmed, as i had my 99yr old mother with me in a wheelchair. The onscreen menu is not available until after 6pm but didn't state so which meant we spent 30 mins deciding what ww wanted to be told cant order, use the lunch menu which was not available. Internet/WiFi does not allow you to connect to any other devices which was annoying. However, my partner spoke to the manager who was on duty during our weekend stay and he was amazing. He ensured we ordered what we wanted especially for my elderly mother and arranged for room service with complementary drinks and a complementary breakfast the morning we were leaving, which was greatly appreciated and made a big difference to our stay. Thank you.