ibis Birmingham New Street Station

It was a clean budget hotel, so had what you needed, and was handy for the theatre which is why we were there.

Check in took a while. Not enough staff. It took several minutes.

Very nice affordable hotel. Staff friendly. Breakfast excellent. Thank you team.

Normally a fantastic place to visit, however, there were works going on inside the hotel. As such, there was hammering, loud voices, and sanding throughout the day - I was woken up around 8-8.30 by the sound of sanding! Unfortunately, I discovered a live fly wriggling around in my burger likely from the lettuce. I informed the staff who provided me with a replacement, a free drink, and a free dessert. Whilst an unpleasant experience, the staff were fantastic. Normally a great place but the building works let this stay down. In future, prewarning would be best.

Although the room air con unit felt cool immediately above it, it was completely inadequate and my wife and had little sleep due to the uncomfortable room temperature. Other than that everything else was very good.

This hotel was not like the the other one they own in Birmingham. I was quite disappointed. The other one had a coffee machine that you could help yourself to a hot beverage at any time. The reception staff were not very helpful the beds were very hard and the rooms need a good tidy up the plus side to it was its location

Impeccably clean room. Great shower. Good wifi. Cheap food available downstairs. Excellent place to stay on a budget. The only issue, and a minor one at that, is the key cards often fail and you need them to access the lifts too. This is only really an issue if you’re in a rush and there’s a queue at reception - but for this reason I’d say not great for other business travellers who don’t have time to waste.

We stayed for 2 nights. When we went to check in the staff member said they were new, didn’t know the area and 2 people checking out were unhappy as they had put there bag in for storing and had something stolen. The staff member didn’t put our bags in the secure area, just in the office. Didn’t feel good about this and not a great start to this stay. Couldn’t check in until 3pm. (We had just come from London and they let us check in a lot earlier). The elevators were so small and unnerving. The room was clean and large enough, but basic. The hotel could do with a renovation and freshen up. The hotel was in a central location. Cheap and cheerful. Buffet Breakfast was ok, but wouldn’t have it again. When we eventually could check in there was a different staff member who was brilliant and knew what he was doing. Check ou was another different staff member and she was really lovely and knew what she was doing.

Location is perfect for much needed retail therapy. Lots of restrictions nearby. Car park is tiny and hard to manoeuvre in. I did manage to scratch my car but a staff was there to direct me so I would not damage my car even more. I ended up not parking my car there cause it was full anyway. But the car park opposite is 24hrs with a fee.

Silver fish in the rooms, rooms were not clean they were dusty and there was a massive drainage problem. The showers absolutely stank, hotel staff kindly moved our room but unfortunately the other room was just as bad. Checked out after an hour of being there and went and stayed elsewgere

Very convenient for rail links plus huge carpark nearby. Rooms clean & tidy. Bar & dining area comfortable. Street nouses during the night

The hotel is generally fine. Pretty standard for most Ibis hotels I've stayed in. I telephoned a couple of times in the weeks running up to the booking, as I had a few questions and requests. I Everyone I spoke to was helpful and seemed knowledgeable. Combined with the person I spoke to during check-in, I spoke with at least 3 separate members of staff. Despite all the calls and in person chats (not to mention all the updates sent via Expedia), not a single person on staff thought to mention that noisy works were scheduled to take place during our stay that might disturb our rest. I understand the need to make essential alterations and upgrades, but a simple heads-up would have been nice.

Comfortable and clean. Nice staff. Easy to find and close to New Street Station.

It was a twin room. Because a wheelchair user friend joined me they changed the room to an accessible one. Great location on the edge of the gay village in Chinatown.

Very small rooms with the bathroom even smaller. Pillows were too hard to sleep on. The hotel rooms and hotel looked totally different to the pictures advertised. Location was the only good thing about this hotel. The parking charge was very expensive considering it was the hotels own car park.

The room smelt like cigarette smoke when we entered. The beds are terrible. The ‘mattresses’ are just very thin pads. Not a comfortable nights sleep at all. The bathroom was tiny. I am a petite person but I feel like if you’re lager it would be hard to move around. I booked based on the good reviews on here so I just wanted to post my experience in case others were going to do the same. It was quite noisy also, night club music until early hours can be heard and then early bottle collection in the morning outside the hotel. It was very cheap so I guess we got what we paid for, but it was still disappointing.

Parking os not free - my mistake

The rooms need urgent refurbishment

Really friendly and I could stay with my dog and a good price

Central hotel with no thrills, in the middle of Chinatown. 10min walk from Birmingham New Street. Round the corner from the bull ring & round the corner for coach pick up for Aston Villa events. Bar & restuarant was better than the room, which needs renovating so looking forward to these improvements once completed.