ibis Styles York Centre

Parking situation is atrocious. Confirmed they only have 24 spaces for over a 100 rooms. Tried to ring multiple times to get advice as to where else I can park and couldn’t get an answer. Brought this up upon check in and was dismissed in a rude manner. What happened to customer service?

Parking was good at hotel. Was in disabled bay as my wife has a few things wrong with an hasca disabilty badge

Room was clean and staff very good in all respects. Bed, pillows etc. very comfortable.

Couldn't get parked as such a small car park, check in easy however, rooms clean and really comfy, didn't get breakfast as too hungover to get out of bed.

Staff excellent. Bag storage was just what we needed and liked the charity donation. Room clean and practical. Breakfast excellent. We have already booked to return

Friendly staff with no problems at checking in. We got there early but were allowed to leave our luggage whilst sightseeing. Clean warm room, good location with all the basics you need

Nice hotel much better since it has been refurbished stylish my only gripe is the horrible smell coming off the toilets by the lift on the gound floor

No greeting on arrival, receptionist appeared disinterested. Didn’t give any information until asked, or engage in conversation. The ground floor foyer had a dreadful odour. When I spoke to a different member of staff about this he said that all of York has a drains problem. It was the only place we were aware of it, in 2 days throughout the area. The room we were allocated was extremely dark with no central light at all. There were stairs to the bathroom (?!) with no rail, that lit up as they were stepped on. V odd. The bed was comfy but there was so much noise from what sounded like the pipes/ floorboards/ a dryer and the room above, that sleep was near impossible. The conversation of the adjoining room could be heard the walls are that thin. The only saving grace are this hotels location, the attentive staff in the breakfast room and the lovely breakfast. However, that is not enough to coax me to stay there again.

Staff were pleasant, breakfast had gaur range of choices. Room was nice but very dark and heating was hit and miss. No where to hang up towels. Parking very limited and very tight, I used a public car park

Central, clean and good breakfast

Cleam Hotel, great staff and great service, highly recommended.

The staff were so very helpful and obliging. Rooms were great for what we needed. One of our rooms was very cold. We did tell reception a few times. Each time they tried to remedy it but it was still very cold. The manager did give some refund. It was a very good stay and we wish that we’d found you sooner as this was probably the last time we’ll visit York for some time as this visit was for our daughter’s graduation. Many thanks for helping us to make it so memorable.

Location great, room on the smaller side but clean and tidy.

Overall stay was fine, nice room very comfortable bed - had a peaceful nights sleep both nights during our stay. The hotel has recently been renovated I think and everything was clean and tidy. However the biggest letdown was the shower. Absolutely awful water pressure. Might sound petty, but it’s enough to put me off staying at the hotel again unfortunately. For me personally there’s nothing more frustrating than going to wash my hair and finding that the shower is hopeless. Took so long trying to rinse my hair I finally gave up and stuck my head under the mixer tap on the sink - which had fantastic water pressure. So not really sure what’s going on there. Cannot say if this is the case in all of the rooms. Breakfast was good, nice selection, with good coffee and bacon. Negatives - no fresh eggs or mushrooms which is always a shame, and no oat milk. Location was good, if you don’t mind walking. Roughly a 10/15 minute walk in to the center. Car park was small and we ended up having to park about 7 minutes away from the hotel and paying £25 a day! Very expensive and you should take this in to account if you are booking on the bases that the hotel will have parking at a reduced rate.

Room was spotless, a little dark but lovely room. Only issue was ability to charge electric car. Anyone can park in the electric bays and staff explained it’s just “first come first served”.

Room clean and warm, staff very helpful and friendly

Wen will got here we ask staff if breakfast was included and there said no but wen I booked it again after a mess last time the person on the phone said breakfast was included so you know why we are not happy with your company and I don’t think I will be using your company again after today

Very friendly welcome. Our room was well set out, immaculately clean and nicely decorated. The bed was super comfortable. We thoroughly enjoyed our breakfast. Hotel is a good walk into the city centre and a short taxi ride from train station.

Nice place. Friendly staff

Very clean and friendly staff. Location is great and just outside the city walls.