Mercure Telford Centre Hotel

Staff were really friendly and super helpful, the hotel was clean rooms very comfortable and the food was excellent, great facilities and extremely good value for money.

Great location, food and amenities. We had a pleasant stay and the breakfast staff were so accommodating. Thanks

Welcoming, professional, courteous staff.

The room was clean tidy and the bed was very comfy. The shower was not very powerful. Soap was provided, but no moisturiser.. I had a drink at the bar which had no ice as the machine was broken. I used the swimming pool but looked fairly cloudy and the locker room didn’t have locks unless you bought your own. Clean towels Were provided. Overall this is a nice hotel but maintenance needs improving.

Close to exhibition centre and shops

Room - clean & spacious. Amenities such as shower gel, shampoo & hand wash provided. Tea/coffee just for 1 day provided. Toilet had mould inside it - needs a good bleaching & sink was blocked - need to put unblock soda in. The bathroom door paint peeling from the bottom - doesn't make the room look well maintained. No fridge. It's very hot so in my opinion a bucket of ice should be auto provided/asked upon check in which would have solved the no fridge situation. It was very busy at the bar so I didn't bother. Bathroom water is fine to drink. If prefer bottled then purchase at the bar. I thought 1 bottle each would be provided then can refill from the bathroom. Originally ground floor room given - smelly corridor. Felt like we were in the car park as it was noisy (room view was the car park) Asked to move up, moved to first floor which reduced the traffic noise. Staff were friendly. Breakfast was nice.

very bad experince. Staff not friendly except brekfast staff. All they care is about invoice and money. no customer service!!! Never book it again

Nice room Ok breakfast Would stay again

Stayed 3 nights. Comfortable clean room. Could have done with more milk, tea bags in room ( as with most hotels, have to keep going to reception for proper portions !). Breakfast £18, no choice to have just toast/bacon sandwich and coffee, or a smaller cheaper version. Nice clean large hotel though. Check in always takes a while and was charged for parking without being told I was? Just saw it on my receipt.

Two night stay. Checked in and was given a room without AC which I knew I would struggle with, but a quick trip to reception and I was moved to a room with AC. Room was very clean, with everything you need. There was a socket that looked a little dangerous as was hanging off the wall but didn't affect my stay. Decent breakfast with a lot of choice. The outstanding thing for me was the staff. Each and every one of them were friendly and helpful on what appeared a very busy weekend for them. I would certainly stay again if I needed a hotel I that area.

Lift wasnt working. We had great difficulty. AC wasnt working properly.

It was a really pleasant stay..

Excellent hotel and great beds

Good

Small repairs were needed in the hotel room - stained chair, strip coming away from edge of table. An additional £10 charge for car parking!

Decent hotel, annoyed the room was listed as air conditioned, when it was not

I called a few days before to indicate that I would be arriving late at around 10pm. I was advised that it was fine as the reception was staffed 24 hours. I also cheekily asked for air con, so I was allocated a room with it. I hadn't realised that not all rooms were air conditioned. That was a nice touch. Upon arrival, I was required to pay for parking, acceptable! I was then advised that I was too late for the restaurant, which closes at 9.30 pm. It's a shame they didn't tell me this when I called in advance. The room was a little dated in its decor but a good size with all the amenities you'd expect. Overall, I would recommend the hotel and would stay again if I were in Telford. It is easy to find with a large car park.

Close to Telford

The mattress was soft and saggy and should have been replaced years ago. There was Mouldy in the shower and hair left on the basin.

Was very disappointed to find that a I had to pay £12 for the car park when it clearly states £10. And on checking with friends who actually paid £1.60 for overnight parking on the Travelodge. Also was ready to use the pool facilities once checked in only to find that it was an extra £10 charge per person for the benefit with only 1 hour left to use it. There is no mention for extra charges anywhere in my booking with Expedia