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レストランの食事がおいしかった。毎晩バーを利用しましたが、どのスタッフも対応が良かった。

バスルームと洗面のシンクが物凄く汚かった。そして暖房設備が殆ど聞いておらず、マックスにしてもとても寒かった。場所はとても良いのですが、ここにはもう次回泊まることは無いと思います。

Our experience of the staff was the best part of our stay. From Steph on reception, who very kindly arranged connecting rooms for my daughter and I, to Anes in the restaurant, who provided us with exemplary dinner service and was so warm and welcoming (turning my drink into a pretend cocktail was such a sweet touch!) The other reception team members (Debra?) were so helpful on checkin as we got there so late, were very tired and just needed food and bed! The other restaurant team were lovely, although I didn't get their nes as they were not front of house, but everything was served with a warm smile and gentle checking if all was ok. The rooms were lovely, very adequate for our needs. The layout of the bathroom was slightly irritating, but that might just be me being picky! The hand towel was kept over the loo and the soap was to the right of the sink high on the wall, so you had to reach past the loo roll with wet hands a couple of times (dripping everywhere). Having rhe hand soap lower and the towel on a rail near the sink would be better but that is such a TINY observation! Breakfast was good and plentiful I really loved the little signs which made such a difference! Our meal in the restaurant was great too, I had the fishcake starter and the steak baguette, both of which were tasty and well prepared. Overall, would definitely choose this again for a stay in Telford, it was very close to the centre.

The bathroom wasn’t the cleanest. The water in the foyer was hardly ever replenished The swimming pool and gym were an extra cost to use

Everything was fine , central location, good restaurant

Good venue to stay with good amenities and lots of shopping/restaurants within short walk. Good link to road networks

It's not the best example of a four star hotel. I wouldn't give it that rating - maybe a good 3 star. It's not very fancy. The layout is rubbish. I had to walk through the leisure centre to get to my first floor room. I don't know why the stairs were so far away from reception. Odd. The bed gave a comfortable sleep. The room was a bit noisy because it was near a connecting door but apart from that, it was a good size. The shower and the toiletries were fine. You could tell that the hotel was a bit dated but the decor was fine. We were having poor weather for May, so I appreciated the radiator being on. The breakfast was a reasonable standard. It had some local produce which was nice to see - Shropshire tea and Ludlow preserves. I appreciated the healthy options like porridge "toppings" even though there was no actual porridge (at least, if there was I didn't see it and I didn't ask!). The staff were a little bit "casual" but friendly enough. I mean, it was one of those situations where they were busy talking and interacting with each other and not paying me much attention as a customer. I thought paying for parking was a bit of a surprise but in the end the charge worked out OK for the length of my stay.

Great location for the international arena, hotel was well maintained and clean although the room was a bit cold and the hot water in the bath/shower was scalding or freezing and the hand basin didn’t get hot. Staff were very pleasant and the breakfast was great, I would recommend.

We enjoyed it very much. Very clean,polite staff. Good food,nice rooms,it was worth it

Yes

A reasonably nice hotel. Book well ahead as it fills up really fast when something is on and the price doubles. Breakfast is over priced and varies in price depending on whether you book it the night before or on the same day. Which is odd.

Everything was as it should be clean room friendly staff close to shops Only issue was breakfast They had a big group of a lacrosse team and staff one part of the brekfast area was reserved for the lacrosse team so seating was a issue We ended up seated in the bar erea due to no seats and was told other area was reserved for the team Cups had run out and was given take away cup instead And milk Was dissatisfaction with breakfast with a few people that could not find seating If there was not going to be enough seating for everyone then i think breakfast should be staggered so all guests can be seated

Just far enough from town so it’s nice and quite.

The lift was out of use which was not ideal. My guest struggles to walk after smashing her ankle last May and we were on the top floor. The receptionist did move us to floor two but we arrived Friday and left Sunday - but the lift was still out of order. The rooms were clean. And breakfast was good.

Room was clean, could do with improvement bathroom door at the bottom was a bit rotted, shower cubicle was a bit grubby, but overall no complaints, bar was lovely and clean, had a drink was a bit pricey, but that’s hotels for you, overall an enjoyable stay, staff were very friendly and helpful.

Typical city centre hotel, built for busiess travellers. The hotel looks a little tires and is in need of redecoration. There is a privaye gym/leisure centre wihin the hotel, that menat that there was a lot of fottfall in that area, which wasn't idea; when trying to get to your room, and there wasa big smell of cholrine and sweat. Breakfast was not included, but I was happy to pay extra, and was good value and tasty. Whatr was not impressive was the surly attitude of a male member of staff who seemed more interested in gossiping with his colleagues than providing a poite service to guests.

Dining, Bar and main areas all clean and well kept. Good area with plenty of evening meal/outside options nearby.

You have to pay £10 per person per day to use any of the pool facilities (this was not clear until after check in) You also have to pay £10 to park per day (again not clear until checked in) The lady covering reception upon my arrival was quite abrupt

The room was to a good standard, clean and with decent supplies. Staff were helpful and friendly. Breakfast had a good variety to choose from. Two negatives were the lift being out of order all weekend and the fact that we now have to pay to use the leisure facilities, a factor that will make us book elsewhere in the future.

Steph was very helpful and very professional. Very lovely and calm