Booked a double room, but hotel cocked up and gave us a double. When I went down to complain they said they had no other twins left so would ring around the other hotels, which at 11.30pm was not what we wanted, so - as was with my 17 year old son rather than a work colleague - we stuck with double room. Not ideal at all - a little uncomfortable - but little choice. Person on night shift said to complain to manager in the morning. Manager in the morning said to complain to Expedia - even though they admitted it was their error (as showed evidence that a twin had been booked).
Even room we did have had a light bulb missing in one of the main lights, and housekeeping came banging on door at 9.30am in the morning asking if we wanted servicing - which was ridiculous - surely they have a better system for sorting which rooms to clean than going room to room waking everyone up!
Reception in the evening was also very slow - as they seemed to have the same person serving behind the bar, serving on reception and doing whatever else needed doing - not good service at all (noting that not because staff had bad attitude - they were generally ok, but just that the whole operation was understaffed / poorly managed). Not sure how to formally complain, so would appreciate a response from Expedia, otherwise will try another route.
