Lovely hotel, if a touch dated now. Room was spacious, beds were very comfy. Good shower, overall very clean.
Very close to Telford Shopping Centre. KFC and Burger King across the road. Good parking, if a little pricey considering where it is.
Would stay again!
Very helpful staff on the front desk, have been visiting the Mercure 2-3 times a year with my gymnast daughter and have always had the same experience, rooms are cleaned well with lovely comfy beds.
Pool is great and maintained really well and staff are so helpful.
Our experience of the staff was the best part of our stay. From Steph on reception, who very kindly arranged connecting rooms for my daughter and I, to Anes in the restaurant, who provided us with exemplary dinner service and was so warm and welcoming (turning my drink into a pretend cocktail was such a sweet touch!) The other reception team members (Debra?) were so helpful on checkin as we got there so late, were very tired and just needed food and bed! The other restaurant team were lovely, although I didn't get their nes as they were not front of house, but everything was served with a warm smile and gentle checking if all was ok. The rooms were lovely, very adequate for our needs. The layout of the bathroom was slightly irritating, but that might just be me being picky! The hand towel was kept over the loo and the soap was to the right of the sink high on the wall, so you had to reach past the loo roll with wet hands a couple of times (dripping everywhere). Having rhe hand soap lower and the towel on a rail near the sink would be better but that is such a TINY observation! Breakfast was good and plentiful I really loved the little signs which made such a difference! Our meal in the restaurant was great too, I had the fishcake starter and the steak baguette, both of which were tasty and well prepared. Overall, would definitely choose this again for a stay in Telford, it was very close to the centre.
