Mercure Telford Centre Hotel

Room was clean, could do with improvement bathroom door at the bottom was a bit rotted, shower cubicle was a bit grubby, but overall no complaints, bar was lovely and clean, had a drink was a bit pricey, but that’s hotels for you, overall an enjoyable stay, staff were very friendly and helpful.

Typical city centre hotel, built for busiess travellers. The hotel looks a little tires and is in need of redecoration. There is a privaye gym/leisure centre wihin the hotel, that menat that there was a lot of fottfall in that area, which wasn't idea; when trying to get to your room, and there wasa big smell of cholrine and sweat. Breakfast was not included, but I was happy to pay extra, and was good value and tasty. Whatr was not impressive was the surly attitude of a male member of staff who seemed more interested in gossiping with his colleagues than providing a poite service to guests.

Dining, Bar and main areas all clean and well kept. Good area with plenty of evening meal/outside options nearby.

You have to pay £10 per person per day to use any of the pool facilities (this was not clear until after check in) You also have to pay £10 to park per day (again not clear until checked in) The lady covering reception upon my arrival was quite abrupt

The room was to a good standard, clean and with decent supplies. Staff were helpful and friendly. Breakfast had a good variety to choose from. Two negatives were the lift being out of order all weekend and the fact that we now have to pay to use the leisure facilities, a factor that will make us book elsewhere in the future.

Steph was very helpful and very professional. Very lovely and calm

Spoon holding shower up . Changing room at swimming pool dirty , pool area dark and dingy . Would not return

The hotel was ok , the lift wasn’t working. Beware the pool is a extra cost and very small

This one night stay was so that my wife and I could take our grandson to the hotel where he is staying for 5 nights as he’s on an apprenticeship training course near Telford. Pleasantly surprised with its location just off the M54 the property is modern and is in very good condition. I booked through Hotels.com and paid £81.00 including a very good breakfast for both of us. I understand there is a swimming pool and sauna and possibly a gym (not used) Staff were very polite and helpful and for the money paid you simply cannot complain and I would recommend it to anyone looking for a cheaper priced hotel.

Friendly staff, comfy bed, wish there was more variety for breakfast but overall was outstanding

The pool is absolutely tiny and an extra charge so we decided against using it. Service at the bar was very slow with a long wait for anyone to come to serve for drinks. Doors were being slammed loudly until about 1am. The rooms are very small. Breakfast was good but I ended up with a dodgy tummy pretty much as soon as we left. Would have been much better at a premier in.

Staff were great and hardworking, room was average, breakfast was ok but have had better. Fairly priced.

Shower awful. Too hot or too cold and a dribble. Avoid room 301. The door outside opens all night and sounds like someone is coming into your room. Otherwise, fine.

The room was in good condition. The staff were courteous. However: The car park is payable £5/£10 per night. The pool and gym are also no longer free, that costs £10 per person per day.

Trænger til renovering - så slidt så virker snavset - men det var det ikke

Træt hotel men god morgenmad

Booked a double room, but hotel cocked up and gave us a double. When I went down to complain they said they had no other twins left so would ring around the other hotels, which at 11.30pm was not what we wanted, so - as was with my 17 year old son rather than a work colleague - we stuck with double room. Not ideal at all - a little uncomfortable - but little choice. Person on night shift said to complain to manager in the morning. Manager in the morning said to complain to Expedia - even though they admitted it was their error (as showed evidence that a twin had been booked). Even room we did have had a light bulb missing in one of the main lights, and housekeeping came banging on door at 9.30am in the morning asking if we wanted servicing - which was ridiculous - surely they have a better system for sorting which rooms to clean than going room to room waking everyone up! Reception in the evening was also very slow - as they seemed to have the same person serving behind the bar, serving on reception and doing whatever else needed doing - not good service at all (noting that not because staff had bad attitude - they were generally ok, but just that the whole operation was understaffed / poorly managed). Not sure how to formally complain, so would appreciate a response from Expedia, otherwise will try another route.

Clean room, friendly staff, really comfy bed

Great friendly convient hotel

Nice hotel lobby, welcoming staff. We didn’t use any facilities but there’s a few sitting areas, pool tables, screen with sports on at the time. All good. The room was pleasant with all the usual amenities. The bathroom was in a good state of repair but not faultless with some mouldy silicone and grout (is that the norm nowadays?) The biggest issue was the noise of other doors slamming as people carelessly let them shut, regularly from 21:00-23:00 and regularly again from 7:00-8:00 onwards. It was an issue for us, but might not be for you!