Normandie Hotel

Room for the most part was fine, not great, smaller than the pictures, really just two heads with a foot in between them. We were right by a busy road, and it was super loud at night, so sleeping was tough. The shower also did not have hot water. Staff was nice.

On October 5, 2024, I booked a room at Normandie Hotel (London, England) for the period of April 5 to April 7, 2025 (2 nights). Unfortunately, I have serious complaints regarding the quality of service provided during our stay. Upon check-in, we were assigned a room in the basement (Room #2), which was extremely cold. There was no central heating, and the radiators were completely cold. The only source of heat was a small electric heater, which could barely warm up a single square foot of the room. Given that it was early April, the temperature inside was uncomfortably low. We were given a Wi-Fi password from a different hotel (Seymour Hotel), which did not work in our basement room — there was no signal at all. Most concerning of all, there was no hot water. The water temperature was around 20°C (68°F), which, combined with the cold room, made basic hygiene impossible. Instead of proper blankets, we found only small pieces of flannel on the beds. As a result, we were freezing throughout both nights of our stay. We were unable to contact any hotel staff — the building appeared to be completely empty aside from us. Due to the lack of Wi-Fi in the room, we were unable to immediately report these issues. Moreover, after two nights in these conditions, my wife fell ill from the cold, and we were forced to cancel our plans and leave London early.

No hot water all stay!!! No reception out of hours. Fire alarm at 2am but nobody to check it or cancel the sounders until someone turned up eventually. They cancelled the alarm, apologised, but didn’t stay to see if there was a fire, or if everyone was okay.

It was a good hotel for the money.

It was ok very dated front door was hard to unlock but otherwise ok

No hot water in the room. Had clearly been like it a while as the control just span around. I’d accidentally left an item of clothing at the property and in attendance a few days later I was advised they’d thrown it in the bin. So be aware there are no lost and found facilities

Location is good, v close to Paddington. The room was tiny with very tired carpet that was probably teeming with dirt. Hot water? Not available, the shower was only warm enough not to gasp - but oh well, good for waking up properly. When I arrived I didn’t realise that the radiator was merely decorative so my first night was absolutely freezing. In the morning I realised there was an electric heater that I needed to plug. There was one towel, that I used for my body, face and hands, and also as a bath mat. Thankfully the other two nights more towels magically appeared. Never saw a soul. For what this hotel is, it is the most expensive hotel in London. I’ve stayed in youth hostels more comfortable than this.

Horrible bed, no WiFi no hot water no milk. I am glad I only booked one night

Great location. But choose somewhere else. The bed spreads were very old and stained. One bed wobbled so much couldn’t sit on it let alone sleep. No flipping hot water. Cold showers in December is not good. No heating and portable heaters not up to much. Mattresses are cheap and old. I got spring marks just sleeping on them. If they just fixed stuff and got half decent mattresses it would be fine for the money. But gees DO NOT BOOK HERE

Uninhabitable room with no heat or hot water. Hotel staff not responsive/ not on premises. Left the property as soon as practical am awaiting a refund. Horrific experience.

Good location. Hotel rooms were perfectly adequate and not the usual overheated boxes.

Not good not recommended no have anything

Bed covers were dirty, bed was terrible, sunk right down to the springs. Central heating not working

The room is clean, but no kettle and cup or glass to make tea or coffee. And even there’s no Kleenex in the room. The bed was so old that you can feel springs in the bed against your back.

I want to raise a formal complaint. When I arrived I was given a key for the main door and the a key for the bedroom door. I went out for dinner Sunday. Came back out the key in the main door and didn’t work. I was outside when it was rainy getting soaked till someone came out he done it worked. I tried again in front of him didn’t work. I asked what’s going or doing wrong he said don’t know. The bedroom itself is on a slant which makes your balance uneasy. The main receptionist is not approachable. They put a kettle, tea and coffee in the room but no fridge so have no where to put the milk fresh. This is more like fawlty towers the phone number on the website no matter what time day or night you call never no answer. I want a full refund and the beds are so outdated it really is unreal

Shower control was not attached to shower. No bath mat. No wifi.

The mattresses must be ancient as they completely flattened with the slightest weight, with springs sticking out. 1 Sheet and no covers or duvets. No toiletries no plug tiny towel no te

No hot water. No elevator for heavy bags. No staff except for in the mornings when she’s cleaning. Bathroom was falling apart. The water knob in the shower was broken and fell off.

NO internet despite being told it was going to be available. Had to pay for 3 days of international phone service to use personal hot spot. No breakfast on any day we were there. NO staff available for the entire stay. Called the number on the door 3 times and no answer. Beds were springs mattress with little padding on top. Boards under the memory form on the small bed. Fan made available in room did not have adapter to plug in.

No WiFi