Novotel Nottingham Derby

This hotel was awful, it had just been used to house immigrants, I asked to be moved as the shower water would not run away as the bath plug was blocked. We had to shower at our friend's we had come to visit, so embarrassing! The room has a separate toilet! What? I asked to be moved again with no joy. None of the staff actually knew eachother, it was just like a circus! I asked a member of staff if they would like me to register my car on their system which I did knowing the the car park had no barriers or cameras as they were destroyed during the "immigrant incident!" The whole stay was a complete charade, no management, no staff who knew what was happening. Even a breakfast there were no fried eggs out, so we all ended up ordering them instead of them just cooking a load and putting them on tray! Then it came to gluen free! They couldn't provide that because it was frozen. You just not make this up! Suffice to say I didn't bother with breakfast this morning, just couldn't wait to check out and get home to Norfolk. Sitting here now I still can't believe what has happened over this weekend. Goodness knows who made the decision to let this "hotel" to open,but really needs some kind of training. What an absolute disaster! I've never seen anything like it, and hopefully never will again!!

Stayed 1 night (12 hours), so didn’t have chance to use any facilities. Generally ok, lots of free parking space on site, location easy to find and close to Derby Road with amenities. Can take around 30 mins to get into city. Reception staff pleasant. Only issue was we needed dental kit, expected a 4 star hotel to offer this for free. But was chargeable at £2! For that reason I would rate as a 3 star hotel comparable to Premier Inn.

A nice comfortable stay. Bed was comfortable and shower excellent

I was very pleasantly surprised by this Novotel hotel. I had expected it to be a bit down market, but it was far from it. The location is great, less than a minute off the M1 with no traffic noise. Parking was free with ample space. The hotel was clean and although in a 70s looking building the interior was modern and well maintained. The reception staff were all super helpful and my room was spacious, very clean with a comfortable bed and air con/heating that worked! The shower was spacious, hot and powerful and there was a separate toilet area. Breakfast was excellent. As I said I was very pleasantly surprised and impressed and would have no hesitation in staying here again. Well done, all at Novotel Nottingham/Derby. 👏👏

Good value for money - Staff are very professional - Excellent breakfast- Very comfortable room with excellent bed

Good

Standard hotel. Very clean. Comfortable bed. Location not particularly inviting but convenient for access to Attenborough Reserve.

Really appreciated their thoughtfulness. We stayed here to avoid the heatwave because of my son’s medical condition. I had booked a queen‑size room since it was the only option available, but I asked if we could stay in a twin room and explained our situation. They kindly prepared a room with two single beds for us, and it was clear that they took great care to make us comfortable. We ended up staying an extra night because we felt so relaxed during a difficult time. It turned into an unexpectedly lovely little holiday for us. Thank you so much.

Very friendly, quietish and well located hotel close to the M1 and yet within just a couple of miles from the Derby canal which makes a pleasant walk.

I tried to reschedule my stay due to the red heat warning. Expedia tried to contact the hotel several times but failed. I ended up paying for a stay that I was unable to use.

great room and nice food and lager

The room was clean and tidy, Bar staff was very helpful, Breakfast menu was fresh and good.

Good hotel. Well priced. Handy for the local festival we were attending. However the charging ports did not work

EV charging did not work Booked hotel for this reason Staff not very helpful knowing about it

Great location, staff were very helpful.

Breakfast ran out of items before service finished.

The hotel was fine for our needs with the exception of the food and beer being unavailable for the whole evening due to cleaning the pipes!

Good Hotel. Recommended.

The room was great; very clean, amazing shower and comfy bed. Helpful and friendly staff. The breakfast was great.

Room was not sound proof heard so much noise, slamming of doors.