Park Grand Mayfair

Staff were excellent, especially January who couldn’t do enough for us. Thank you

Check in wasn’t the fastest, nice clean hotel. Very annoying we had to tune the Television in every time we turned it on to the loss off nearly ten minutes each time. Cracked floor tiles in the shower room. Room very hot even with the aircon on the lowest setting of 19 degrees. Local parking was £38 around the corner for the one nights stay

Overall a lovely stay. Warm and friendly reception staff, hotel in a great location. Breakfast let things down as although there was a great selection, it was cold. We even tried at 7:30 when it opened but alas the hot food was tepid at best.

This place is amazing and the staff are first class. They couldn’t do more for us. Thank you

Good services particularly with unlimited bottles of water provided. Everything was good except malfunction of USB port and mattress is too soft.

Fantastic hotel in a great location. Would happily book again Good weekend base

Stayed one night. Can’t fault the staff. All were friendly, welcoming, and attentive. The problem is with the hotel itself. My room stank of cigarettes and when I spoke to the reception they said they knew about it and a previous guest had been smoking in a neighbouring room, and that unfortunately there were no alternative rooms available. So I put up with it. However, i noticed the smell intensified over the duration of my stay and was worse in the bathroom, especially in the morning. I suspect the smoke is being brought in from a smoking area outside via ventilation. I was given a ground floor room and immediately outside the window is a narrow alley with residential houses on it. Sound insulation is incredibly poor so i could hear residents coming and going and their conversations very clearly and at all hours. I could also hear guests in the next room riffling through their bags, and every word of their conversation. And more. The walls are wafer thin. I didn’t sleep well as a result. The positives are that the bed and pillows were very comfortable and the shower was fantastic. And again, staff were great. Its just the building itself has significant flaws preventing it from being a great place to stay.

In general, great property and location. The staff very professional, accommodating and helpful. My room could use a bit of an update but overall I was very happy with my stay. I will book here again on my next visit.

Perfect

good service good price.

Everything was spot on and front desk staff very pleasant.

A lovely warm welcome from January, a free upgrade and breakfast was given on arraval. Very clean tidy spacious room with all necessities available. Quiet, warm, comfortable night sleep. Lovely breakfast and eat checkout.

Amazing staff, great location, and good place to stay. Definitely will stay in every time.

Great location

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Always stay in Montcalm hotels in London and this is by far the worst we have ever visited. Calling our room a box room would be optimistic, more like a prison cell in a basement. Everything is branded as ‘The Montcalm Marble Arch’ which is actually a lie as this is the much better sister hotel across the road that we have previously stayed in. The room is the width of the tiny, uncomfortable double bed that has less than a foot either side to get out of and the room smelt awful of damp. I immediately raised my concerns with reception upon check in and requested another room, however was told there was nothing they could do. No fridge or robes in room as advertised, and full breakfast was cold and napkins on table dirty. I don’t understand how this place can be affiliated with the Montcalm name that we have trusted for years. No more than a dated, 2* hotel and the photos advertised when booking are clearly of the other hotels within the brand. Highly highly disappointed, please spend your money elsewhere and don’t let this place spoil your London trip like it did ours.

Bathroom is relatively too small

Had an amazing time here. The staff are excellent and the manager was extremely helpful to us - will definitely be coming back. Also breakfast was great

Very nice hotel. A bit on the pricy side, but that's probably just London prices. Great location five minutes from Hyde Park and Marble Arch Tube Station. The staff were all lovely too.

Excellent staff, Excellent breakfast and overall great experience