Hôtel Mercure Lyon Centre Saxe Lafayette

Nous avons été bien accueillis avec un service irréprochable.

Very good location. Small bathroom and pool and gym were smaller as expected

Clean rooms, great location, friendly service

Parfait pour un séjour découverte de Lyon, propre, calme, personnel sympathique et attentionné, petit déjeuner complet. Très bien situé, proche des centres d'intérêt.

Meget let at komme til med bil Parkering på stedet Lå ca 1 km fra centrum af Lyon Super fint værelse, der var alt hvad vi havde brug for Rigtig flinke og serviceminded personale både i receptionen og restauranten Rigtig god morgenmad ligeledes i restauranten om aftenen

We were unaware of the swimming pool when booking and were not told about it on arrival so didn’t make use of it. We had a problem with the lift because we hadn’t been told about placing our room card in a slot to request a lift. I found some glass on the carpet and the bathroom doorway. I also had a piece stick in my foot which drew blood. We told reception the next morning and asked for the room to be properly cleaned while we were out. This was done but I heard nothing from the hotel management in the way of an apology for the discomfort. The layout of breakfast meant that people and children were wandering around looking for things to eat and going backwards and forwards in circles filling their plates. Food was not being replenished quickly enough and on the second morning it was even worse with the staff not seeming to care at all. This may have been due to a late night watching the World Cup. We did have a very nice meal in the restaurant one evening. The waiter was very friendly and attentive. The hop on hop off bus was very disappointing and a waste of money, as you now have to download an app to listen to the commentary. If you don’t have earphones or buds which we don’t, trying to listen to it on the phone is impossible.

J’ai dû changer de chambre en fin de soirée parcequ’il y avait une fête chez un locataire voisin particulièrement bruyant. Cependant le personnel a été très collaborant et m’a relogé pour la nuit.

Lovely hotel in an excellent location. Helpful staff and big room. Would recommend and will stay again next time I am in Lyon.

Excellent breakfast, lots of choice. Great location not far from train station and close to centre. Quiet area. Swimming pool is tiny though.

My wife was unwell and unable to go to Breakfast. I asked for en passe emporter (which I believe is a takeaway cup) they said yes and then walked away ? I also asked for late checkout and was told £20 per hour, quite inflexible I feel !!!! We now go to stay in chambery Mercure I hope the service is more like I expect from Mercure or we may not stay in one again! Breakfast was quite good on the upside for me!

Nice hotel in a great city

Breakfast was delicious!

Room was great and the kids loved the indoor pool: perfect on a hot day!

No AC for 2 days and 2 nights. One day no electricity. Not possible to charge phone. 35 degrees inside the bedroom.

service de parking très agréable

Camere molto spaziose, ho soggiornato solo una notte per lavoro e qui mi trovo sempre molto bene

What amazing people work at the Mercure Hotel in Lyon, France. My husband and I stayed there while traveling, and during our trip we were carrying 300 euros between us. I kept 100 euros in large bills separate from another 50 euros in small bills for tips. At some point, I realized the larger bills were missing, but I had no idea where or when I had lost them, so I just let my husband handle the tipping afterward. Soon after we returned home, I received an email from Expedia saying I had a credit of $132 from the Mercure Hotel in Lyon, with no explanation. Then it suddenly hit me — it must have been the 100 euros I accidentally left behind in our hotel room. I was truly touched by the honesty and kindness of the hotel staff. In today’s world, this level of integrity is rare and deeply appreciated. Thank you for making our stay not only comfortable, but also memorable for all the right reasons.

Very comfortable.

Petit déjeuner vraiment au top L accueil parfait,et les employés tres sympathiques et a notre écoute Le week-end a ete parfait

We had a nice stay in the hotel. The property is very nice, the rooms are specious, the beds are comfortable, the decoration is really nice. My only feedback would be that the bed sheets seem to be a bit small and they kept coming off the mattress. We had to adjust them several times.