Hôtel Mercure Lyon Centre Saxe Lafayette

Super petit déjeuner, beaucoup de choix et produits de qualité, ambiance globale de l'hôtel très agréable

Le jeune homme aux cheveux rouges a l’accueil ne fut pas des plus jovials… l’accueil étant la première chose que l’on voit de l’hôte, il faudrait peut être briefer le personnel…les 2 autres hôtes lundi furent souriants et pros. La chambre était en face de l’ascenseur(508), ce qui m’a valu du bruit toute la journée jusque tard dans la nuit …Les clients qui parlent avec des enfants qui crient pour prendre l’ascenseur, les femmes de ménage que l’on entend dans le couloir..Puis vient tard le soir, ce qui rentrent de soirée.. Le lundi, reprise des travaux sur la rue Bonnel, réveillé à 7h Résultat des courses j’ai dormi 6h en 2 nuits.. Un enfer!!!!! Il est vraiment important de revoir l’insonorisation des chambres (comme dans plusieurs hôtels ACCOR) Petit déjeuner correct, mais il manque quelques légumes verts comme dans le plus petit hôtel basique (rondelles de concombre, laitue, tomate) Lundi matin J’ai du demander au responsable de salle si le stand des muffins et omelettes était ouvert car il n’y avait personne , le stand propre…il était 9h30 Bref, ravi d’être rentré chez moi

Impeccable ! Personnel professionnel

AC can not adjust. The room is a bit warm can’t sleep in well. The staffs don't really understand English, telling me my room comes with breakfast but actually not. I stay for 5 night and went for breakfast for 2 morning. At the end they still charging me for the breakfast. Also, the slippers are out of stock and the carpet is not very clean.

Un très bon emplacement, une équipe très serviable et aimable, un voiturier très utile

Nice workout facility with dipping pool.

Rooms really nice and spacious Reception staff really friendly Restaurant staff not as helpful, waited a long time for someone to acknowledge you when ordering drinks in the bar area, breakfast was a good selection but the hot section was cold a little disappointed

Construction on street limited safe access.

It was a little further from the old town than expected. Not many restaurants in the area were open on Sunday.

One BIG problem: no functioning WiFi during our stay. Restaurant needs a new menu with different choices. Options are very limited. Friendly and efficient staff. Valet parking worked very well, thank you.

Great hotel - could do better quality English tea and milk cartons but a great room!

Globalement bon hôtel, chambre correcte , propre et confortable seul bémol pas de peignoir pour la piscine ni de chausson, pas de cafetière dans la chambre . Piscine petite et froide. Très bon accueil du voiturier et disponible

Nice location and good customer service

Pleasant hotel on the edge of centre but around 20 minutes walk to the old town. Close to metro. Comfortable hotel and recommended

Very nice hotel and staff. However, dinner in the restaurant was a disappointment. Ordered steak and fish, both were tough (old?). Steak sent back, came back same. Steak only about one-quarter-inch thick. Desserts were good. Only there one night, should have gone to a Michelin-recommended bistro just two blocks away. Be sure to visit Paul Bocuse Food Hall nearby.

Very welcoming staff. Good food. Amazing breakfast!

We were in Lyon for ten days to visit family and the Mercure was a perfect base for us. Our 3 year old granddaughter love the pool!

The layout of the main area, and restaurant.

Location was great

The room was clean and modern with nice lighting and a great shower. The market nearby is amazing but the neighbourhood is no Vieux Lyon. We wish the room had a wine bottle opener and the we had some warning about the fire drill.