Pullman Paris Montparnasse

Clean room, good staff. Happy to stay.

Staff is nice. Hotel is clean. Modern building for paris which is nice. They charge a 100$ per night

The entire lobby area has the aroma of sewage. The staff mostly seemed fine but on checking in one particular staff member did not like me pointing out that I was first in the queue and had been stood waiting with my entire family to be seen at one of the checkin desks. So much so that she went out of her way when we went to checkout to take the group physically stood behind me. It was only because I called out 'Am I invisible' that another member of the team came over and quickly directed me to another person to check out. They have screen cast option that simply does not work so be prepared for the tv to not provide programmes for children. The parking underneath seemed easy but it is nothing to do with the hotel. You then pay using a ticket machine. Unfortunately none of these would work and it is not manned at all before 11am. It also took many calling through the machine attempts to get anyone to answer and took us almost an hour to leave the carpark!

There was no great choice for vegetarians for breakfast. The room was not properly cleaned, there was mould in the bathroom, dirty behind the beds, dirty under the furniture and not nice smell from the bedsheets and towels.

Check in and check out we're very chaotic and not welcoming, otherwise room and location suited our needs perfectly.

excellent

Just perfect

staff were great. Good location. Italian restaurant on site is excellent

Staff should be improved Breakfast fees online is 50% compared to on site fees. We booked 3 rooms 2 online with breakfast and the third one without breakfasts. Once on site I added the breakfast and at the check Out I was surprised by the price as double compared what I paid for the first 2 reservations

clean room

Everything is perfect but the pillows in the room. Please introduce a soft, narrow/flat option. Sounds crazy but there’s two options, one thick and hard and one super thick and feathery. Both a neck nightmare. A third in the wardrobe would be ideal as a thinner, soft. I just can’t sleep properly with the thickness of these pillows. Sorry it’s such a minor comment but everything is fantastic apart from this small detail

Was allotted a room next to noisy cleaning / maintenance room noise was later in night and early morning. Later morning again complained but most of the staff did not understand a single word of English, however room was changed but we had to go through hassle of packing and unpacking. Front of the desk said a manager will contact via phone / WhatsApp/ email but so far nothing has happened…. All in all never going back to stay in that hotel again…

Clean and well keep

Felt like ultimate luxury

Location

Friendly stadf, clean room and convenient to transport and foods. Great place to stay.

Yes

The checkin in the second floor is unusual. My husband arrived with 5 bags and there was no one to assist him, which posed a bit of a problem, shelping the bags from the curb inside. Otherwise, the room was great and staff were friendly and helpful.

Rooms was very poorly designed. No door for the shower! No where to sit except in your room or just a few terrible chairs in lobby.

Staff not helpful at all. Got back to the room at 7 in the evening and the housekeeping was not done. Towels on the floor garbage basket not emptied no coffee and no water. The worst part was the attitude of the person when I called to complain. She tried to make it look as if it were my responsibility saying I might have left the “ do not disturb” sign on which I never did. Worst customer service ever. I did mention that at check out but they were unfazed; all I got was some nice talk and I am being polite Obviously this hotel is meant for groups arriving in buses, not for individuals.