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BELA HOTEL

Name: BELA HOTEL
Address: JL.JATI RAYA NO 500 TERNATE MALUKU UTARA, Ternate Selatan, Ternate, Maluku Utara, Indonesia, 0000, JL.JATI RAYA NO 500 TERNATE MALUKU UTARA, Maluku Utara, 0000, Indonesia
Rating: 8.6

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8.6

Very Good

1,627 reviews

What Guests Say About Their Stay

A***a

9.7

/ 10

The room was comfortable and clean. The breakfast was delicious, highly recommended. Yesterday, I got a newly renovated room, and the swimming pool is also under renovation.

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Suwahira B.

10.0

/ 10

Thank you to Ms. Cahya for her very friendly service at the reception.

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Suwahira B.

10.0

/ 10

Thank you to Ms. Cahya for her very friendly service at the reception.

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Suwahira B.

10.0

/ 10

Thank you to Ms. Cahya for her very friendly service at the reception.

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Verified Traveler

10.0

/ 10

The room was very spacious and clean, wheelchair-friendly. The staff was friendly, and the security was quite helpful during my stay. The hotel ambiance was also pleasant, and the restaurant staff were very helpful. 👍

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In the Area

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JL.JATI RAYA NO 500 TERNATE MALUKU UTARA, Ternate Selatan, Ternate, Maluku Utara, Indonesia, 0000

Main Facilities

This accommodation offers:

Outdoor pool

Poolside bar

Children pool

Laundry service

Restaurant

Luggage storage

Elevator

Family room

Garden

BELA HOTEL is a 4-star hotels that has been welcoming guests since 2009. It was previously known as SAHID BELA TERNATE. The accommodation went through a renovation in 2017. BELA HOTEL is part of Independent under Independent. There are 150 rooms spread across 4 floors.

What's around BELA HOTEL

JL.JATI RAYA NO 500 TERNATE MALUKU UTARA, Ternate Selatan, Ternate, Maluku Utara, Indonesia, 0000

Discover More Places

Discover More About BELA HOTEL

General Information

Location

Located at JL.JATI RAYA NO 500 TERNATE MALUKU UTARA in Ternate, Indonesia. Those looking to explore will find Bobane Ici Beach, Jole Majiko Park, and Museum Rempah-rempah nearby. Closest airport is Sultan Babullah, 5.879 km away from the accommodation.

Facilities & Amenities

BELA HOTEL has Outdoor pool, Poolside bar, Children pool, Laundry service, Restaurant, and more.

Business Facilities

For guests traveling for work, BELA HOTEL has Business facilities and Computer station available.

Dining

Guests can stop by the café.

Contact

Email: rsv@belahotel.com
Phone number: +629213121800

All facilities in BELA HOTEL

Facility

Outdoor pool

Poolside bar

Children pool

Others

Guest Services

Laundry Service
24-hour front desk
Front desk
Bellboy service
24-hour security
Newspaper in lobby
Luggage storage
Concierge
Porter

Accommodation Facilities

Family room
Terrace

Activity & Leisure

Garden
Spa
Massage
Outdoor pool

Family & Kids

Children's pool

Public Facilities

Elevator
Restaurant
Safety deposit box
Coffee shop

Business Facilities

Computer station
Photocopier
Projector
Meeting facilities
Printer
Conference room
Business facilities

Meals & Dining

Café
Breakfast
Poolside Bar

Accessibility

Roll-in shower
Wheelchair accessible
Accessible parking
Accessible path of travel
In-room accessibility

Nearby Facilities

Supermarket
Gift shop
ATM/Bank

Connectivity

Wi-Fi in public areas
LAN Internet access
Wi-Fi

Accommodation Policy & General Information in BELA HOTEL

Check-in/Check-out Time

Check-in time: 14:00
Check-out time: 12:00

General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - to 12:00
Available rooms at BELA HOTEL	150
Number of floors in BELA HOTEL	4
Another facilities in BELA HOTEL	Laundry Service, 24-hour front desk, Front desk, Bellboy service, 24-hour security

Frequently asked question in BELA HOTEL

What is normal check-in & check-out time at BELA HOTEL?

The standard check-in time at BELA HOTEL is starting from From 14:00 while the latest check-out time is at Before 12:00

What is the star rating of BELA HOTEL?

BELA HOTEL is a 4.0-star hotel.

How many floors does BELA HOTEL have?

BELA HOTEL has 4 floors.

How many rooms are available at BELA HOTEL?

BELA HOTEL has 150 rooms in total.

What do past guests say about BELA HOTEL?

BELA HOTEL is well-known for its Location, Room Comfort, Meal, as reviewed by verified Traveloka guests.

More Reviews from Other Guests in BELA HOTEL

Overall Ratings & Reviews BELA HOTEL

Traveloka (1,624)

Other sources (3)

8.7

Very Good

From 1,624 reviews

Provided by travelers on

Cleanliness

8.5

Room Comfort

8.6

Meal

8.6

Location

8.8

Service and Facilites

8.5

People often mention about BELA HOTEL

All

Room Space (117)

Bedroom (117)

Ambiance (109)

Staff Friendliness (107)

Bathroom (97)

Distance to City Center (94)

Hotel Area (94)

Surroundings (93)

Accessibility (92)

Taste (83)

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Traveler Reviews BELA HOTEL

Number of reviews per page

Customer reviews

A***a

Business

9.7

/10

Reviewed 3 day(s) ago

The room was comfortable and clean. The breakfast was delicious, highly recommended. Yesterday, I got a newly renovated room, and the swimming pool is also under renovation.

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F***s

Staycation

10.0

/10

Reviewed 5 day(s) ago

The most comfortable place to stay with family.

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G***n

6.4

/10

Reviewed 1 week(s) ago

Staff are not solution-oriented, making their own decisions: when asked for a no-show certificate, they can't do it and decide on their own, when asked to escalate to superiors, they ignore it, they serve without eye contact, hospitality is ruined.

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Eva

Leisure

10.0

/10

Reviewed 1 week(s) ago

Thank you for upgrading my room to VIP 🥰

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Suwahira B.

10.0

/10

Reviewed 2 week(s) ago

Thank you to Ms. Cahya for her very friendly service at the reception.

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Accommodation's Reply

21 Oct 2026

Dear Ms. Suwahira B., With our deepest respect from Bela Ternate Hotel, Thank you very much for your positive review. We are delighted to hear that our team and Ms. Kahya provided you with such friendly and helpful service. We will pass on this compliment to Ms. Kahya to encourage us to always strive to provide the best service. We hope to welcome you back again. Sincerely, The Management Team, Bela Ternate Hotel

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Suwahira B.

10.0

/10

Reviewed 2 week(s) ago

Thank you to Ms. Cahya for her very friendly service at the reception.

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Accommodation's Reply

21 Oct 2026

Dear Ms. Suwahira B., With our deepest respect from Bela Ternate Hotel, Thank you very much for your positive review. We are delighted to hear that our staff, especially Ms. Kahya, provided such friendly and attentive service. We will pass on this compliment to Ms. Kahya to encourage us to always strive to provide the best service. We hope to welcome you back again. Sincerely, The Management Team, Bela Ternate Hotel

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Suwahira B.

10.0

/10

Reviewed 2 week(s) ago

Thank you to Ms. Cahya for her very friendly service at the reception.

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Accommodation's Reply

21 Oct 2026

Dear Ms. Suwahira B., With our deepest respect from Bela Ternate Hotel, Thank you very much for your positive review. We are delighted to hear that our team and Ms. Khaya provided you with friendly and helpful service. We will pass on this compliment to Ms. Khaya as further encouragement for us to always strive to provide the best service. We hope to welcome you back again. Sincerely, The Management Team, Bela Ternate Hotel

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Darius A.

Leisure

9.7

/10

Reviewed 2 week(s) ago

Family vacation. Thank you for the room upgrade.

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Accommodation's Reply

21 Oct 2026

Dear Mr. Darius A., This is a brief message from Bela Ternate Hotel. Thank you for your compliments and positive review. We are honored to have provided you with the best service, including the room upgrade to enhance your family's comfort during your stay. We hope to welcome you and your family back again soon with the same satisfactory service. Sincerely, The Management Team, Bela Ternate Hotel

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nurmin

10.0

/10

Reviewed 3 week(s) ago

Basically everyone is friendly 😇 from the security guard to the receptionist

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Accommodation's Reply

21 Oct 2026

Dear Ms. Nurmin, This is a message from Bela Ternate Hotel. Thank you for your positive review. We are very proud of our front-line team, both security and reception, for always providing friendly service. Your satisfaction is our top priority. We look forward to seeing you again. Sincerely, The Management Team, Bela Ternate Hotel

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M***a

8.5

/10

Reviewed 3 week(s) ago

The ambience is cool and the service is good

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2 people find it helpful

Accommodation's Reply

21 Oct 2026

Dear valued guest, we sincerely welcome you to Hotel Bella Ternate. Thank you for leaving such a positive review. We deeply appreciate your compliments regarding the hotel's atmosphere and our staff's service. We place the utmost importance on the comfort and satisfaction of all our guests. We look forward to welcoming you again with the best service. Sincerely, The Management of Hotel Bella Ternate

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F***t

Business

5.0

/10

Reviewed 3 week(s) ago

The hotel was incredibly difficult to contact. I requested that my cancellation request not be accepted, even though my flight was cancelled.

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2 people find it helpful

K***s

10.0

/10

Reviewed 3 week(s) ago

The best hotel so far in Ternate city, the best lah.

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Accommodation's Reply

21 Oct 2026

Dear Valued Guest, This is a message from Bela Ternate Hotel expressing our sincere gratitude for your excellent review. We are extremely proud to have received the award for Best Hotel in Ternate. This compliment is a great motivation for our entire team to continue maintaining and improving the quality of our service. We hope to always be your first choice whenever you visit Ternate. We look forward to seeing you again. Sincerely, The Management Team, Bela Ternate Hotel

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Fauzia R.

Leisure

10.0

/10

Reviewed 4 week(s) ago

The hotel room is beautiful, comfortable, and the service is also good.

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Accommodation's Reply

08 Oct 2026

Dear Ms./Mrs. Fozie R., Thank you for taking the time to share your experience. We are very proud to know that the beauty of your room, the comfort of your amenities, and the friendly service have left a lasting impression on you. Our entire team will continue to maintain these standards and look forward to welcoming you back again in the future. Sincerely, The Management Team, Bela Ternate Hotel

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T***s

Business

9.1

/10

Reviewed 4 week(s) ago

This is our second stay here. Nice hotel, spacious room, and a pretty spacious balcony. Yesterday, we checked in around 7:00 PM WIT, and there were no towels in the room. Luckily, a member of staff was cleaning the room next door, so we immediately asked for them. However, there was also no bath mat in the bathroom. Hopefully, the hotel management will address this.

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Accommodation's Reply

08 Oct 2026

Dear Valued Guest, Thank you for your trust and for choosing to stay with us for the second time. We are delighted that you were satisfied with the comfort of your room and the spacious balcony. We apologize for any inconvenience caused by the lack of towels and carpets during check-in. We have forwarded this feedback to the relevant department head for thorough investigation to prevent such incidents from happening again. Thank you for helping us improve. We hope to welcome you again next time with even higher standards of service. Sincerely, The Management Team, Bela Ternate Hotel

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Verified Traveler

Medical

10.0

/10

Reviewed 4 week(s) ago

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1 people find it helpful

Accommodation's Reply

08 Oct 2026

Dear Valued Guest, Thank you for sharing your wonderful experience during your stay with us. We are very proud that our wheelchair-accessible facilities and the cleanliness of our rooms met your needs. We have informed management of your compliments regarding the dedication of our service staff, security team, and restaurant team. As encouragement, we are committed to maintaining this standard of service and hope to welcome you back again. Sincerely, The Management Team, Bela Ternate Hotel

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M***a

9.4

/10

Reviewed 4 week(s) ago

The sunrise view is really cool, I happened to get a room with a sea view.

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Accommodation's Reply

08 Oct 2026

Dear Valued Guest, Thank you for taking the time to share your experience. We are delighted to learn that your ocean-view room offered a beautiful view of the sunrise. We strive to provide memorable stays, both in terms of service and the stunning surroundings of our hotel. We look forward to welcoming you back in the future. Sincerely, The Management Team, Bela Ternate Hotel

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Mughvira F.

8.8

/10

Reviewed 5 week(s) ago

Very friendly, especially the staff named Nu.

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Accommodation's Reply

08 Oct 2026

Dear Ms. Mukvira F., Thank you for taking the time to share your stay experience. We are very proud of your compliments regarding the service of our staff, especially Mr. Nu. Our management has already conveyed this compliment to him as a token of our appreciation for his dedication. We hope to welcome you back again in the future. Sincerely, The Management Team, Bela Ternate Hotel

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A***y

Business

9.1

/10

Reviewed 5 week(s) ago

Really like the hotel, service is okay.

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Accommodation's Reply

08 Oct 2026

Dear Valued Guest, Thank you for taking the time to write a review. We are proud to know that you enjoyed our hotel facilities and had a satisfying experience. Your satisfaction is our top priority. We hope to welcome you back again in the future with the same excellent service. Sincerely, The Management Team, Bela Ternate Hotel

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Bintarto H.

Staycation

9.1

/10

Reviewed 5 week(s) ago

Hotel staff was friendly during check-in, rooms were comfortable.

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Accommodation's Reply

08 Oct 2026

Dear Mr. Bintarto H., Thank you for taking the time to share your stay experience. We are proud to know that the friendliness of our staff upon your arrival, as well as the comfort of your room, left a positive impression on you. Thank you for your compliments, and we hope to welcome you back again in the future with the best service. Sincerely, The Management Team, Bela Ternate Hotel

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F***a

10.0

/10

Reviewed 6 week(s) ago

The hotel staff was very friendly during check-in and check-out.

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Accommodation's Reply

23 Sep 2026

Dear Gentlemen/Ladies, This is a message from Bela Hotel Ternate. We would like to express our gratitude for taking the time to share your feedback about our friendly staff during check-in and check-out. We look forward to welcoming you back again. Sincerely, The Management, Bela Hotel Ternate

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.