Hotel Pasola

Okay for the price but breakfast only provided white bread and jam, not so clean but okay for transit hotel.

It was sad to see the trainees at this hotel. They were either busy with their own business or pretending to be busy, ignoring their guests. There were a lot of people giggling in the room directly across from mine, and the sound drifted into my room. I found a spider web in the bathroom and received a towel with a hole in it. Luckily, it was replaced immediately because we complained. I won't be staying here again.

Comfortable, 2 minutes walk from Tambolaka airport, clean, suitable for transit hotel

The location is very strategic, literally right in front of the airport, which makes it super convenient for transit or short stays. The hotel is clean, and the price is quite affordable considering how close it is to the airport. There’s also a café about 5 minutes away where you can grab food or just relax, and it’s close to Indomaret for basic needs. The staff are friendly and welcoming, which makes the stay more comfortable. For breakfast, it’s quite simple, just bread with jam, but I didn’t personally try it. Overall, this hotel is suitable if you’re mostly out exploring and just need a place to rest. A practical and efficient choice for travelers.

The staff is friendly, the room is clean

Please pay attention to the toilets; the wastewater doesn't drain. The cleanliness and friendliness of the staff are fine.

The staff is incompetent, why did I buy a ticket using the car facility, because I didn't ask the staff also kept quiet, the airport is close but they have to offer because I have already paid.

Hotel next to the airport. Free airport shuttle service. Perfect for transit. Excellent service.

Honestly, I was quite disappointed with the service at this hotel. I stayed here on the night of December 31, 2025, considering I was taking my wife on a flight to Denpasar the next day, so it was close to Tambolaka Airport. What disappointed me: 1. Upon entering the room, I checked the sheets and blanket; they still had some slime stains on them, which looked like they hadn't been washed. Then there was the pillowcase, which still smelled of jigong (a type of cigarette butt), which looked like it had been used by someone else and hadn't been washed. 2. The floor was quite dusty under my feet. 3. There was no AC remote, so we asked the receptionist and they gave us one with dead batteries. 4. The TV had no channels, just a picture of ants 😄 5. There was no hot water. The only thing we had was cool and cold water 🤪 6. We booked breakfast to make things easier in the morning. And you know what happened when we went to the restaurant area at 7 and found nothing on the table? I asked the receptionist: Me (S): Where's breakfast? Receptionist (R): There's no breakfast, sir. Breakfast here is only white bread. S: But my booking included breakfast, right? Is it okay if there's only white bread? R: Yes, no, sir, everything is closed. S: Okay, give me whatever breakfast is available. R: Yes, sorry, please wait, sir. So we waited in the restaurant for half an hour, blankly, and there was no movement. Then we went to our room to continue waiting while packing. By 9:00, we saw no food, so we decided to check out. When we handed over the keys, there was no compensation. Just a simple, "Sorry, sir, everything is closed." I replied, "Okay, what can I do?" Rather than make a fuss about food, I was embarrassed to make a fuss. Finally, we tried to wander towards the city. And... several food stalls and minimarkets were open. Finally, we could have breakfast while waiting for our flight. What's surprising is that the hotel didn't take the initiative to replace the white bread with something else as compensation. Oh dear...

The facilities as stated in your ad. was horrific. no minimart,no kitchen or food access. Water supply cut of frequently n television totally down . Very unpleasant experience. I left the premises on the night of the check in day.

Please improve everything specially for cleaning

Please check your cleanlines, it's a horibble, many spider web and also the room very noisy , the reception in the night very loud with conversation. breakfast only bread and no coffee or tea

Please improve your Cleaning and room facility

Not paying proper attention to the completeness of soap, shampoo, etc.

The selling price is 300,000-350,000, and the breakfast is just bread and jam, tea bags, and ground coffee. At least it's fried rice or fried noodles with eggs. There's no soap or shampoo in the bathroom. The receptionist is also constantly on her phone, and there are four people on duty... When we asked to borrow a knife to peel a mango, they didn't have one. They bought one at the store first...

The facilities don't match what's listed in the app. The TV is under repair. There's no hot water. Breakfast is only bread, first come first served. Management needs improvement.

Please help if the room facilities are still broken and have not been repaired please do not open the room for customers, WE PAY WITH A PRICE THAT IS NOT CHEAP!, for example the TV and toilet are broken we complain to the staff saying it will be fixed in the morning until I check out they just keep quiet, I also don't just stay for a day, if it's like this it will be very detrimental to us. 3 star hotel but everything is not taken care of properly!

Suddenly stated no airport delivery.

No hot water , bedsheet are not clean, tv cannot be turn on and no breakfast even though I booked with breakfast Overall the room was ok

Slow to respond, for example to problems with rooms that have already been booked.