Java Lotus Hotel Jember

Hotels
Preferred Partner
All-star Accommodation
8.7
/10
Very Good
1,470 reviews

What Guests Say About Their Stay

Distance To City Center (167)
Staff Friendliness (144)
Ambiance (130)
Bedroom (127)
A***a
8.5
/ 10
This was my first time staying at Java Lotus Hotel in Jember, and overall, it made a strong impression. I would consider it the second-best hotel in Jember, right after Hotel Aston. The location is very strategic—right in the city center and within walking distance of many points of interest, shops, and restaurants. The room was clean, well-maintained, and equipped with good amenities and hygiene standards. The breakfast options were varied and satisfying. The rooftop swimming pool is a highlight, offering a great view of the city of Jember. The only downside was the Wi-Fi, which was not very reliable. It frequently disconnected, making it a bit challenging to work online. That said, I would still recommend Java Lotus Hotel as a solid option for both business and leisure travelers in Jember.
Muhammad T. F.
9.4
/ 10
Highly recommended hotel, friendly and helpful staff, clean hotel and rooms, very well maintained facilities. Strategic location in the middle of Jember city center. I will stay here again
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M***h
10.0
/ 10
Strategic location, clean and tidy rooms and hotel area. Staff are very friendly and very helpful 🤍 The food and cakes are delicious 🤍🤍🤍
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R***i
10.0
/ 10
This is the second time I have stayed here, thank God I am always satisfied, it is clean, the food is plentiful and delicious, the pool is clean for children and adults. The room is comfortable and not noisy. Next time I might come back again hehe
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a***g
10.0
/ 10
the hotel is nice, the view is also okay. can check in faster if you arrive at the hotel and there is a room that is already empty. the staff is friendly. hopefully it will continue to develop and always provide the best service.
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In the Area
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Jl. Gatot Subroto No.47 Kaliwates, Kaliwates, Jember, Jawa Timur, Indonesia, 68131

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Java Lotus Hotel Jember is located in area / city Kaliwates. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Java Lotus Hotel Jember

Jl. Gatot Subroto No.47 Kaliwates, Kaliwates, Jember, Jawa Timur, Indonesia, 68131
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Lobby Java Lotus Hotel Jember
Lobby 2 Java Lotus Hotel Jember

Discover More About Java Lotus Hotel Jember

Location


Java Lotus Hotel Jember is located in area / city Kaliwates.

About Java Lotus Hotel Jember

From business event to corporate gathering, Java Lotus Hotel Jember provides complete services and facilities that you and your colleagues need.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Java Lotus Hotel Jember exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Java Lotus Hotel Jember is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Java Lotus Hotel Jember.

All facilities in Java Lotus Hotel Jember

Bar, Cafe and Lounge Java Lotus Hotel Jember
Bar, Cafe and Lounge
Swimming Pool Java Lotus Hotel Jember
Swimming Pool
Fitness Center Java Lotus Hotel Jember
Fitness Center
Functional Hall Java Lotus Hotel Jember
Functional Hall
Lobby Java Lotus Hotel Jember
Lobby

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Room service
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service

General

  • AC
  • Ballroom
  • Non-smoking room
  • Swimming pool
  • Smoking area

Food and Drinks

  • Bar
  • Breakfast
  • Cafe
  • Poolside bar

In-room Facilities

  • Cable TV
  • Desk
  • Shower
  • TV

Things to Do

  • Fitness center
  • Massage
  • Outdoor pool

Nearby Facilities

  • ATM/Banking
  • Shops
  • Supermarket

Transportation

  • Area shuttle
  • Car rental

Shuttle Service

  • Airport transfer (surcharge)
  • Train station pickup

Sports and Recreations

  • Fitness center
  • Table tennis

Business Facilities

  • Meeting facilities

Accommodation Policy & General Information in Java Lotus Hotel Jember

Important Note
Document Policy
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Accommodation charges IDR 100,000/guest for extra breakfast.

Breakfast at the accommodation will be provided from 06:00 - 10:00.

Smoking is allowed only in the designated smoking area.

Pets are not allowed in the accommodation.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Java Lotus Hotel Jember
130
Number of floors in Java Lotus Hotel Jember
9
Another facilities in Java Lotus Hotel Jember
Coffee shop, Room service, WiFi in public area, Bellhop, Concierge

Frequently asked question in Java Lotus Hotel Jember

What are available facilities at Java Lotus Hotel Jember?
There are top facilites at Java Lotus Hotel Jember such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Java Lotus Hotel Jember?
The standard check-in time at Java Lotus Hotel Jember is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Java Lotus Hotel Jember provide breakfast?
Yes, Java Lotus Hotel Jember provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Java Lotus Hotel Jember?
Java Lotus Hotel Jember is a 4.0-star hotel.
How many floors does Java Lotus Hotel Jember have?
Java Lotus Hotel Jember has 9 floors.
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More Reviews from Other Guests in Java Lotus Hotel Jember

8.7
Very Good
From 1,470 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.9

Service and Facilites

8.7

People often mention about Java Lotus Hotel Jember
All
Distance to City Center (124)
Bedroom (111)
Staff Friendliness (107)
Room Space (106)
Ambiance (102)
Bathroom (98)
Hotel Area (91)
Family Friendly (90)
Accessibility (89)
Check-in/out Time (79)
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Traveler Reviews Java Lotus Hotel Jember

Number of reviews per page
20
40
Customer reviews
F***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 day(s) ago
Friendly staff, clean rooms, well-functioning facilities
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budhy
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The check-in and check-out process was easy. The hotel staff were very friendly and helpful, especially during breakfast for my father. They helped make hot tea and delivered it to our table. A recommended hotel for those visiting Jember. It's close to everything, especially the train station.
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Yuni K. L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
strategic hotel location in the middle of the city
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Accommodation's Reply
26 Jan 2026
Thank you for your kind review! We are delighted that you enjoyed our hotel's excellent location and that your stay was comfortable. We hope to welcome you back in the future. Sincerely, The Java Lotus Jember Hotel Team
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Hendro H.
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
The service is good and the rooms are comfortable, but the food variety is lacking
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Y***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
For the bed cover, the pillows seem to need to be updated to be of 4 star class.
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Accommodation's Reply
20 Jan 2026
Thank you for your review and feedback! We apologize if the linens and pillows did not meet your expectations for a 4-star hotel. This feedback is very important to us, and we will use it to improve the quality of our products in the future. We hope to provide you with a better experience in the future. Sincerely, The Java Lotus Jember Hotel Team
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Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The staff are friendly, when I complained about the parking being too far away they immediately helped me, I immediately helped to fill up my mineral water, the cleanliness is okay, the breakfast food is okay, the atmosphere is comfortable.
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1 people find it helpful
Accommodation's Reply
20 Jan 2026
Thank you for your review and compliments. We greatly appreciate your positive feedback regarding the friendliness, cleanliness, facilities, and service of our staff. We hope to welcome you back again next time. Sincerely, The Java Lotus Jember Hotel Team
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o***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Friendly staff, satisfactory service, only a lot of ants in the room, but otherwise OK👍
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Accommodation's Reply
20 Jan 2026
Thank you for your review and feedback! We are delighted to hear that you were satisfied with our service and hospitality. We apologize for the inconvenience caused by the ants in your room. We have forwarded this feedback to the relevant team for immediate action. Thank you for your trust, and we hope to provide you with an even better experience on your next stay. Sincerely, The Java Lotus Jember Hotel Team
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Irma
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
It was my first time staying here, but the service and attitude of the staff were all excellent. The room was quite clean, and the staff responded quickly to our requests.
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Accommodation's Reply
20 Jan 2026
Thank you for your wonderful review! We are delighted that you chose us as your first choice for accommodation. Your appreciation for our friendly staff, clean rooms, and responsive team is a great encouragement for us to continue improving our services. We look forward to welcoming you again next time and hope for an even better experience. Sincerely, The Java Lotus Jember Team
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E***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
All the staff are very friendly 😊 I forgot the name of the lady at the reception, who reminded me of my food in the hotel freezer. Thank you 🙏😊
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Accommodation's Reply
20 Jan 2026
Thank you so much for your review and compliments! We are delighted to hear that the staff were friendly, left a positive impression, and helped us remember your food items. We will forward this compliment to the relevant team. Thank you for your trust, and we hope to welcome you back again. Sincerely, The Java Lotus Jember Team
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Agustin D. A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Every time I go to Jember, I always go to this hotel, it has the closest access to everywhere.
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Accommodation's Reply
20 Jan 2026
Thank you so much for your trust and loyalty! We are delighted that you choose us every time you visit Jember, especially due to our excellent location and easy access to various attractions. We hope to welcome you back again on your next visit for an even better experience. Sincerely, The Java Lotus Jember Hotel Team
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Andik P.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Overall, it's fine, just change the water in the pool frequently.
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Accommodation's Reply
20 Jan 2026
Thank you for your review and feedback! We apologize for any inconvenience caused regarding the pool water conditions. We will take this feedback into consideration to ensure future pool maintenance is of the highest standard. Thank you for your feedback! Sincerely, The Java Lotus Jember Hotel Team
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Priya N.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel is close to Tanjung Market, which is durian season. So, you can enjoy durian right there just by leaving the hotel.
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Accommodation's Reply
20 Jan 2026
Thank you for your review and story! We are delighted that our hotel is located near Tanjung Market, which is a great advantage, especially during durian season, so you can easily enjoy durian. However, please remember that durian can only be eaten outside the hotel; it is not allowed inside the hotel premises ;) We hope to welcome you again next time! Sincerely, The Java Lotus Jember Hotel Team
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teguh i.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The room is very comfortable and quiet
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1 people find it helpful
Accommodation's Reply
20 Jan 2026
Thank you for your kind review! We are delighted to know that our comfortable rooms and peaceful atmosphere made your stay enjoyable. We hope to welcome you back again on your next stay! Sincerely, The Java Lotus Jember Team
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Anisa N. I.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The hotel atmosphere is comfortable, close to the town square, and there is a rooftop pool with a really beautiful view.
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Accommodation's Reply
20 Jan 2026
Thank you for your review! We appreciate your appreciation of the hotel's atmosphere, excellent location, and the rooftop pool, a favorite among all our guests. You can take beautiful photos while enjoying stunning views of the sunrise or sunset from the rooftop. We hope to welcome you again. Sincerely, The Java Lotus Jember Hotel Team
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M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
Overall it was quite pleasant, but the bathroom facilities were broken, like the water tap was broken 😂😂 Then the TV still used a set top box which should be a 4 star class, it shouldn't be used, and the water heater whose lid was also broken was still used 😆 80/100 for the entire stay
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Accommodation's Reply
20 Jan 2026
Thank you so much for your review and feedback! We apologize for any inconvenience you may have experienced regarding the amenities in our room. We have noted your feedback and will promptly inform our team to make improvements so that future guests can have a more comfortable experience. Thank you for your trust, and we hope to welcome you back again. Sincerely, The Java Lotus Jember Hotel Team
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I***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Helpful staff, hotel langganan, keep up the good work
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Accommodation's Reply
20 Jan 2026
Thank you so much for your valuable review and trust! We are delighted that our staff's kindness made your stay comfortable. We sincerely appreciate your continued patronage of our hotel, and we will continue to strive to provide the best service possible! Thank you! From the Java Lotus Hotel Jember team.
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Meily F. R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel is great, close to downtown Jember. Next time I go to Jember, I'll definitely stay here.
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Accommodation's Reply
20 Jan 2026
Thank you so much for your review! We are delighted to hear that you enjoyed our hotel's location near the heart of Jember. We look forward to welcoming you again next time and look forward to providing you with the best service. Sincerely, The Java Lotus Jember Hotel Team
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Meily F. R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel is nice. Everything is clean. The air conditioning is cold, and the lobby smells nice.
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1 people find it helpful
Accommodation's Reply
20 Jan 2026
Thank you for your review! We appreciate your positive comments regarding the cleanliness, air conditioning, and comfort of the hotel lobby. Guest satisfaction is our top priority, and we hope to welcome you back again. Sincerely, The Java Lotus Jember Hotel Team
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S***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The pool is so chlorinated that my eyes are red.
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Accommodation's Reply
20 Jan 2026
Thank you for your review and feedback! We apologize for the inconvenience you experienced regarding the chlorine level in the swimming pool. We will address this feedback immediately to improve the pool water quality for all our guests. We hope to provide you with a better experience on your next stay. Sincerely, The Java Lotus Jember Hotel Team
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W***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.7
/10
Reviewed 7 week(s) ago
This is not our first time staying here, but this visit was very disappointing. The room was poorly maintained and clearly not cleaned properly. The bed linen looked dull, there was dust around the room, and the hallway smelled moldy. The bathroom was unacceptable—yellow stains on the walls, hair left from a previous guest, and mold that made the floor extremely slippery and dangerous when wet. The bathroom cabinet was also very dirty, causing water to splash everywhere. Housekeeping and room inspection seriously need improvement before allowing guests to check in.
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Accommodation's Reply
26 Jan 2026
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you experienced during your recent visit, particularly regarding the cleanliness of the room and bathroom. This certainly does not reflect our established service standards, especially since you were a previous guest. We have forwarded your feedback to the housekeeping and management teams for immediate evaluation and comprehensive improvements, including enhanced cleaning procedures and room inspections prior to check-in. We deeply regret this experience and take it seriously. We hope to have the opportunity to welcome you back again in the future for a much better stay. If you prefer, please contact us directly so we can address this complaint more personally. Warn Regards! Java Lotus Hotel Jember
Number of reviews per page
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Lobby 4 Java Lotus Hotel Jember

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.7
Very Good
From 1,470 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.9

Service and Facilites

8.7

People often mention about Java Lotus Hotel Jember
All
Distance to City Center (124)
Bedroom (111)
Staff Friendliness (107)
Room Space (106)
Ambiance (102)
Bathroom (98)
Hotel Area (91)
Family Friendly (90)
Accessibility (89)
Check-in/out Time (79)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Java Lotus Hotel Jember

Number of reviews per page
20
40
Customer reviews
F***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 day(s) ago
Friendly staff, clean rooms, well-functioning facilities
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budhy
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The check-in and check-out process was easy. The hotel staff were very friendly and helpful, especially during breakfast for my father. They helped make hot tea and delivered it to our table. A recommended hotel for those visiting Jember. It's close to everything, especially the train station.
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Yuni K. L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
strategic hotel location in the middle of the city
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Accommodation's Reply
26 Jan 2026
Thank you for your kind review! We are delighted that you enjoyed our hotel's excellent location and that your stay was comfortable. We hope to welcome you back in the future. Sincerely, The Java Lotus Jember Hotel Team
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Hendro H.
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
The service is good and the rooms are comfortable, but the food variety is lacking
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Y***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
For the bed cover, the pillows seem to need to be updated to be of 4 star class.
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Accommodation's Reply
20 Jan 2026
Thank you for your review and feedback! We apologize if the linens and pillows did not meet your expectations for a 4-star hotel. This feedback is very important to us, and we will use it to improve the quality of our products in the future. We hope to provide you with a better experience in the future. Sincerely, The Java Lotus Jember Hotel Team
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Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The staff are friendly, when I complained about the parking being too far away they immediately helped me, I immediately helped to fill up my mineral water, the cleanliness is okay, the breakfast food is okay, the atmosphere is comfortable.
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1 people find it helpful
Accommodation's Reply
20 Jan 2026
Thank you for your review and compliments. We greatly appreciate your positive feedback regarding the friendliness, cleanliness, facilities, and service of our staff. We hope to welcome you back again next time. Sincerely, The Java Lotus Jember Hotel Team
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o***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Friendly staff, satisfactory service, only a lot of ants in the room, but otherwise OK👍
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Accommodation's Reply
20 Jan 2026
Thank you for your review and feedback! We are delighted to hear that you were satisfied with our service and hospitality. We apologize for the inconvenience caused by the ants in your room. We have forwarded this feedback to the relevant team for immediate action. Thank you for your trust, and we hope to provide you with an even better experience on your next stay. Sincerely, The Java Lotus Jember Hotel Team
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Irma
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
It was my first time staying here, but the service and attitude of the staff were all excellent. The room was quite clean, and the staff responded quickly to our requests.
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Find this review helpful?
Accommodation's Reply
20 Jan 2026
Thank you for your wonderful review! We are delighted that you chose us as your first choice for accommodation. Your appreciation for our friendly staff, clean rooms, and responsive team is a great encouragement for us to continue improving our services. We look forward to welcoming you again next time and hope for an even better experience. Sincerely, The Java Lotus Jember Team
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See original
E***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
All the staff are very friendly 😊 I forgot the name of the lady at the reception, who reminded me of my food in the hotel freezer. Thank you 🙏😊
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
20 Jan 2026
Thank you so much for your review and compliments! We are delighted to hear that the staff were friendly, left a positive impression, and helped us remember your food items. We will forward this compliment to the relevant team. Thank you for your trust, and we hope to welcome you back again. Sincerely, The Java Lotus Jember Team
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Agustin D. A.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Every time I go to Jember, I always go to this hotel, it has the closest access to everywhere.
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Find this review helpful?
Accommodation's Reply
20 Jan 2026
Thank you so much for your trust and loyalty! We are delighted that you choose us every time you visit Jember, especially due to our excellent location and easy access to various attractions. We hope to welcome you back again on your next visit for an even better experience. Sincerely, The Java Lotus Jember Hotel Team
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Andik P.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
Overall, it's fine, just change the water in the pool frequently.
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Find this review helpful?
Accommodation's Reply
20 Jan 2026
Thank you for your review and feedback! We apologize for any inconvenience caused regarding the pool water conditions. We will take this feedback into consideration to ensure future pool maintenance is of the highest standard. Thank you for your feedback! Sincerely, The Java Lotus Jember Hotel Team
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Profile Picture
Priya N.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel is close to Tanjung Market, which is durian season. So, you can enjoy durian right there just by leaving the hotel.
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Accommodation's Reply
20 Jan 2026
Thank you for your review and story! We are delighted that our hotel is located near Tanjung Market, which is a great advantage, especially during durian season, so you can easily enjoy durian. However, please remember that durian can only be eaten outside the hotel; it is not allowed inside the hotel premises ;) We hope to welcome you again next time! Sincerely, The Java Lotus Jember Hotel Team
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See original
teguh i.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The room is very comfortable and quiet
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1 people find it helpful
Accommodation's Reply
20 Jan 2026
Thank you for your kind review! We are delighted to know that our comfortable rooms and peaceful atmosphere made your stay enjoyable. We hope to welcome you back again on your next stay! Sincerely, The Java Lotus Jember Team
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Anisa N. I.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
The hotel atmosphere is comfortable, close to the town square, and there is a rooftop pool with a really beautiful view.
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Accommodation's Reply
20 Jan 2026
Thank you for your review! We appreciate your appreciation of the hotel's atmosphere, excellent location, and the rooftop pool, a favorite among all our guests. You can take beautiful photos while enjoying stunning views of the sunrise or sunset from the rooftop. We hope to welcome you again. Sincerely, The Java Lotus Jember Hotel Team
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M***d
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Leisure
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8.8
/10
Reviewed 6 week(s) ago
Overall it was quite pleasant, but the bathroom facilities were broken, like the water tap was broken 😂😂 Then the TV still used a set top box which should be a 4 star class, it shouldn't be used, and the water heater whose lid was also broken was still used 😆 80/100 for the entire stay
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Accommodation's Reply
20 Jan 2026
Thank you so much for your review and feedback! We apologize for any inconvenience you may have experienced regarding the amenities in our room. We have noted your feedback and will promptly inform our team to make improvements so that future guests can have a more comfortable experience. Thank you for your trust, and we hope to welcome you back again. Sincerely, The Java Lotus Jember Hotel Team
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I***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Helpful staff, hotel langganan, keep up the good work
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Accommodation's Reply
20 Jan 2026
Thank you so much for your valuable review and trust! We are delighted that our staff's kindness made your stay comfortable. We sincerely appreciate your continued patronage of our hotel, and we will continue to strive to provide the best service possible! Thank you! From the Java Lotus Hotel Jember team.
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Meily F. R.
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10.0
/10
Reviewed 6 week(s) ago
The hotel is great, close to downtown Jember. Next time I go to Jember, I'll definitely stay here.
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Accommodation's Reply
20 Jan 2026
Thank you so much for your review! We are delighted to hear that you enjoyed our hotel's location near the heart of Jember. We look forward to welcoming you again next time and look forward to providing you with the best service. Sincerely, The Java Lotus Jember Hotel Team
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Meily F. R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel is nice. Everything is clean. The air conditioning is cold, and the lobby smells nice.
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1 people find it helpful
Accommodation's Reply
20 Jan 2026
Thank you for your review! We appreciate your positive comments regarding the cleanliness, air conditioning, and comfort of the hotel lobby. Guest satisfaction is our top priority, and we hope to welcome you back again. Sincerely, The Java Lotus Jember Hotel Team
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S***a
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8.5
/10
Reviewed 6 week(s) ago
The pool is so chlorinated that my eyes are red.
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Accommodation's Reply
20 Jan 2026
Thank you for your review and feedback! We apologize for the inconvenience you experienced regarding the chlorine level in the swimming pool. We will address this feedback immediately to improve the pool water quality for all our guests. We hope to provide you with a better experience on your next stay. Sincerely, The Java Lotus Jember Hotel Team
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W***n
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Staycation
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6.7
/10
Reviewed 7 week(s) ago
This is not our first time staying here, but this visit was very disappointing. The room was poorly maintained and clearly not cleaned properly. The bed linen looked dull, there was dust around the room, and the hallway smelled moldy. The bathroom was unacceptable—yellow stains on the walls, hair left from a previous guest, and mold that made the floor extremely slippery and dangerous when wet. The bathroom cabinet was also very dirty, causing water to splash everywhere. Housekeeping and room inspection seriously need improvement before allowing guests to check in.
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Accommodation's Reply
26 Jan 2026
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you experienced during your recent visit, particularly regarding the cleanliness of the room and bathroom. This certainly does not reflect our established service standards, especially since you were a previous guest. We have forwarded your feedback to the housekeeping and management teams for immediate evaluation and comprehensive improvements, including enhanced cleaning procedures and room inspections prior to check-in. We deeply regret this experience and take it seriously. We hope to have the opportunity to welcome you back again in the future for a much better stay. If you prefer, please contact us directly so we can address this complaint more personally. Warn Regards! Java Lotus Hotel Jember
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