How many rooms are available at The Alts Hotel?

The Alts Hotel has 207 rooms in total.

Does The Alts Hotel provide parking?

Yes, The Alts Hotel provides parking. Please confirm details directly with the hotel.

Does The Alts Hotel have a swimming pool?

Yes, a swimming pool is available at The Alts Hotel.

Does The Alts Hotel provide early check-in?

Yes, early check-in is available at The Alts Hotel, subject to availability. Please contact the hotel directly to arrange this.

Does The Alts Hotel provide late check-out?

Yes, late check-out is available at The Alts Hotel, subject to availability. Please contact the hotel directly to arrange this.

What do past guests say about The Alts Hotel?

The Alts Hotel is well-known for its Cleanliness, Location, Room Comfort, as reviewed by verified Traveloka guests.

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The Alts Hotel

Name: The Alts Hotel
Address: JL. Rajawali No. 8, Ilir Timur II, Palembang, Sumatera Selatan, Indonesia, 30113, JL. Rajawali No. 8, Sumatera Selatan, 30113, Indonesia
Rating: 8.5

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8.5

Very Good

8,530 reviews

What Guests Say About Their Stay

martalena s.

9.7

/ 10

Got a renovated room. It was clean and easy to find food. Breakfast here was top-notch, with lots of choices and delicious.

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r***t

9.7

/ 10

It was great, especially meeting Mr. Endru, who was very helpful even when I was sleepy. Hopefully, everyone can continue to provide even better and better service.

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Satrio I.

10.0

/ 10

My stay at The Alts Hotel was very comfortable, with friendly service and delicious food. I'd definitely come back for another staycation.

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A***i

10.0

/ 10

With competitive prices, located in an excellent location close to everywhere, and a good level of cleanliness and friendliness from the staff, Alts is the best hotel choice and worth recommending.

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NOVENSAPUTRA

10.0

/ 10

The food at The Alts Hotel is delicious, varied, and the staff is incredibly friendly and welcoming. I highly recommend staying here.

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In the Area

See Map

JL. Rajawali No. 8, Ilir Timur II, Palembang, Sumatera Selatan, Indonesia, 30113

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

Location Staying at The Alts Hotel is a good choice when you are visiting Ilir Timur II. The hotel is located only 6.05 km away from Kertapati Station. This hotel is very easy to find since it is strategically positioned close to public facilities. About The Alts Hotel When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, The Alts Hotel provides a pleasant accommodation for your stay. From business event to corporate gathering, The Alts Hotel provides complete services and facilities that you and your colleagues need. Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs. The hotel’s fitness center is a must-try during your stay here. Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. Savor your favorite dishes with special cuisines from The Alts Hotel exclusively for you. WiFi is available within public areas of the property to help you to stay connected with family and friends. The Alts Hotel is a hotel with great comfort and excellent service according to most hotel's guests. Get precious and unforgettable moment during your stay at The Alts Hotel.

The Alts Hotel Address: Map & Location

JL. Rajawali No. 8, Ilir Timur II, Palembang, Sumatera Selatan, Indonesia, 30113

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Discover More About The Alts Hotel

Location
Staying at The Alts Hotel is a good choice when you are visiting Ilir Timur II.

About The Alts Hotel

From business event to corporate gathering, The Alts Hotel provides complete services and facilities that you and your colleagues need.

Whether you are planning an event or other special occasions, The Alts Hotel is a great choice for you with a large and well-equipped function room to suit your requirements.

Have fun with various entertaining facilities for you and the whole family at The Alts Hotel, a wonderful accommodation for your family holiday.

This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at The Alts Hotel.

If you plan to have a long-term stay, staying at The Alts Hotel is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

The Alts Hotel is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Alts Hotel exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

The Alts Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at The Alts Hotel.

All facilities in The Alts Hotel

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Transportation

Area shuttle with surcharge
Car rental
Valet parking

Food and Drinks

A la carte dinner
A la carte lunch
Bar
Breakfast
Buffet breakfast
Cafe
Continental breakfast
Dining area
Poolside bar
Pub
Show cooking restaurant
Snacks
Vegetarian meal
Winery

General

AC
Reception hall
Banquet
Connecting rooms
Family room
Fireplace in lobby
Swimming pool
Rooftop terrace
Smoking area
Terrace

Accessibilty

Accessible bathroom
Accessible parking
In-room accessibility
Wheelchair accessible

Business Facilities

Business center
Computer station
Conference room
Business facilities
Meeting facilities
Photocopier
Printer

Nearby Facilities

ATM/Banking
Gift shop
Grocery
Laundry
Supermarket

Sports and Recreations

Aerobics
Aquafit

Kids and Pets

Babysitting
Highchairs

Things to Do

Entertainment for children
Health club
Massage
Sauna
Spa
Sauna

Connectivity

Free WiFi

Shuttle Service

Airport transfer (surcharge)
Airport transfer

Public Facilities

Parking
Coffee shop
Elevator
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

In-room Facilities

Bathrobe
Bathtub
Cable TV
Desk
Hairdryer
In-room safe
Kitchenette
Microwave
Minibar
Refrigerator
Separate shower and tub
Shower
TV

Hotel Services

Bellhop
Concierge
Doorman
Early Check-in
Express check-in
Express check-out
Front desk
24-hour Receptionist
24-hour security
Late check-out
Laundry service
Luggage storage
Multilingual staff
Newspaper in lobby
Porter

Accommodation Policy & General Information in The Alts Hotel

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at The Alts Hotel	207
Number of floors in The Alts Hotel	11
Another facilities in The Alts Hotel	Area shuttle with surcharge, Car rental, Valet parking, A la carte dinner, A la carte lunch

Frequently asked question in The Alts Hotel

What are available facilities at The Alts Hotel?

There are top facilites at The Alts Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What Time is Check In & Check Out at The Alts Hotel?

Check-in time at The Alts Hotel is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.

Does The Alts Hotel provide breakfast?

Yes, The Alts Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is The Star Hotel Classification of The Alts Hotel?

The Alts Hotel is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.

How many floors does The Alts Hotel have?

The Alts Hotel has 11 floors.

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More Reviews from Other Guests in The Alts Hotel

Overall Ratings & Reviews The Alts Hotel

Traveloka (8,483)

Other sources (47)

8.6

Very Good

From 8,483 reviews

Provided by travelers on

Cleanliness

8.9

Room Comfort

8.7

Meal

8.5

Location

8.8

Service and Facilites

8.7

People often mention about The Alts Hotel

All

Staff Friendliness (147)

Bedroom (144)

Distance to City Center (137)

Room Space (135)

Ambiance (134)

Taste (132)

Hotel Area (125)

Variety (125)

Bathroom (122)

Accessibility (121)

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Traveler Reviews The Alts Hotel

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Customer reviews

A***d

Staycation

10.0

/10

Reviewed 3 day(s) ago

The hotel is luxurious and the facilities and services are good.

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F***a

8.5

/10

Reviewed 4 day(s) ago

Comfortable, clean room, cold AC, worth the price, fast booking.

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Neni

Staycation

8.5

/10

Reviewed 1 week(s) ago

Cool, good service, delicious breakfast.

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T***a

Staycation

8.5

/10

Reviewed 1 week(s) ago

Staycation with family amidst the haze of Palembang, thank God it was comfortable.

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I***I

10.0

/10

Reviewed 2 week(s) ago

The hotel room was cool and welcoming, airtight. The staff was friendly, and the pool was clean.

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H***a

Leisure

10.0

/10

Reviewed 2 week(s) ago

Overall, everything is good, keep it up and keep improving, okay?

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F***a

8.5

/10

Reviewed 2 week(s) ago

Comfortable, clean rooms, worth the price, pleasant, easy and simple process.

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A***a

Staycation

10.0

/10

Reviewed 2 week(s) ago

Friendly staff service and good comfort.

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F***a

10.0

/10

Reviewed 3 week(s) ago

The rooms are comfortable and clean. Booking is super easy and straightforward.

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Accommodation's Reply

10 Oct 2026

Hello, Mr./Ms./Mr./Ms./Mrs./Ms ...

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F***a

10.0

/10

Reviewed 3 week(s) ago

The room was comfortable, clean, and the AC was cool. It was worth it, and the service was excellent.

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Accommodation's Reply

10 Oct 2026

Hello Mr./Ms./Mr./Ms./Mrs./Ms ...

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Yuke H.

10.0

/10

Reviewed 4 week(s) ago

The stay here was comfortable, the food was delicious and varied, and the staff was friendly. Highly recommended!

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Accommodation's Reply

10 Oct 2026

Hello Ms. Yoo H! Thank you so much, Madam, for your positive review. We're glad you felt comfortable and enjoyed the food and the friendly service from our staff. We hope to welcome you back again! 😊 Thank you! General Manager

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R***a

8.5

/10

Reviewed 4 week(s) ago

Service needs to be improved further.

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Accommodation's Reply

06 Oct 2026

Hello R*a! Thank you for taking the time to review our hotel. We appreciate your feedback regarding our service. This is a concern for us, and we will continuously evaluate our performance to improve the quality of our service and provide a better experience for all our guests. We hope to welcome you back in the future and provide you with even better service. Thank you! General Manager

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R***a

Business

8.5

/10

Reviewed 4 week(s) ago

Please update the traditional herbal medicine menu and if possible the noodle section.

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Accommodation's Reply

06 Oct 2026

Hello Ms. Ra, Thank you for visiting and taking the time to write a review of our hotel. We will take your suggestions regarding adding traditional herbal drinks and noodle dishes into consideration for future menu development. We hope to provide you with an even better experience and look forward to welcoming you back again in the future. Thank you, General Manager.

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A***a

Leisure

9.0

/10

Reviewed 5 week(s) ago

Usually in every room I've ever stayed in there's a Quran, but in this room there isn't one.

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Accommodation's Reply

06 Oct 2026

Hello A*a, Thank you for taking the time to write a review of our hotel. Regarding the Quran, we provide a Quran in every room, usually placed in a drawer. We apologize if the information about the location of the Quran in the room was not clearly communicated. This is something we strive to improve in order to better inform our guests about the amenities in our rooms. We hope to welcome you again. Thank you, General Manager.

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martalena s.

9.7

/10

Reviewed 5 week(s) ago

Got a renovated room. It was clean and easy to find food. Breakfast here was top-notch, with lots of choices and delicious.

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1 people find it helpful

Accommodation's Reply

10 Oct 2026

Hello, Martalena! Thank you so much for your wonderful review. We are delighted to hear that you enjoyed the clean, well-maintained, renovated rooms, the convenient location, and the delicious and varied breakfast. We look forward to welcoming you back again! 😊 Thank you! From the General Manager

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Verified Traveler

8.5

/10

Reviewed 6 week(s) ago

The room is very comfortable, strategic location.

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Accommodation's Reply

19 Sep 2026

Hello Mr. G*t! Thank you for your wonderful review. We are delighted to hear that you enjoyed our room and that our excellent location contributed to your satisfaction. We greatly appreciate your compliments and hope to welcome you back on your next stay. Thank you! General Manager

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M***d

Staycation

8.8

/10

Reviewed 6 week(s) ago

Overall it is good, but the room facilities need maintenance, such as the shower in room 850, and the fruit at breakfast needs to be improved by choosing good fruit that is not hard.

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Accommodation's Reply

22 Sep 2026

Hello M*d! Thank you for sharing your experience and feedback. We are delighted to hear that your overall stay was pleasant. Regarding your suggestion about the shower in room 850, we have checked and confirmed that the facility is in good working order. Our showers have a water flow control mechanism via a button at the bottom. We understand that the use of this feature may not have been communicated properly, so we will continue to improve the information and instructions regarding the use of in-room amenities to provide greater comfort for all guests. For the fruit in the breakfast buffet, we will be paying more attention to selection and presentation to ensure that the quality and texture remain excellent when served to guests. Thank you for taking the time to provide feedback on your stay at The Alts Hotel Palembang. We look forward to welcoming you back on your next visit for an even more comfortable and enjoyable experience. Thank you! General Manager

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B***u

8.5

/10

Reviewed 6 week(s) ago

Good, good, good, good, good, good. I am not the only one who is in this space, but the one I

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Accommodation's Reply

19 Sep 2026

Hi, B***u! Thank you very much for your wonderful feedback! We truly appreciate your kind words and are delighted to know that you had a pleasant experience with us. We look forward to welcoming you back again soon. Cheers! General Manager

r***t

Leisure

9.7

/10

Reviewed 7 week(s) ago

It was great, especially meeting Mr. Endru, who was very helpful even when I was sleepy. Hopefully, everyone can continue to provide even better and better service.

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Accommodation's Reply

09 Sep 2026

Hello Mr./Mr./R*t! Thank you so much for your review and compliments. We are delighted to hear that you had a positive experience, especially the quick and helpful response from Andrew, even though he was sleepy. Your constructive criticism and kind words mean a lot to us. We will continue to strive to improve the quality of our service to ensure all guests have a more comfortable and memorable experience. We hope to welcome you back again and that we can provide even better service. Thank you! General Manager

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D***a

Staycation

8.4

/10

Reviewed 8 week(s) ago

The breakfast area is cramped so you have to wait on a waiting list for breakfast, and the food variety is limited.

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Accommodation's Reply

10 Sep 2026

Hello D*a, Thank you for sharing your experience staying at The Alts Hotel Palembang. We apologize for the inconvenience you experienced during breakfast. During your stay, the hotel was quite busy due to peak season, resulting in full occupancy and crowding in the breakfast area, causing some guests to have to wait for tables. Our team is working diligently to manage the breakfast flow and minimize waiting times. Regarding the menu options, we have forwarded your feedback to the relevant department and will consider improvements for future visits. We hope to welcome you back with an even more comfortable experience. Thank you, General Manager.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.