The Alts Hotel

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8.5
/10
Very Good
8,484 reviews

What Guests Say About Their Stay

Bedroom (207)
Staff Friendliness (203)
Distance To City Center (197)
Ambiance (192)

ira I.

9.1
/ 10
Good food, spacious and clean rooms, fully equipped gym, nice swimming pool 🫰
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ira I.

9.1
/ 10
Good food, spacious and clean rooms, fully equipped gym, nice swimming pool🫰
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R***a

10.0
/ 10
Comfortable room, delicious breakfast, and very helpful staff. Next time I want a staycation, I'll stay here again.
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F***a

10.0
/ 10
THE BEST TO STAY HERE THE SERVICE IS GOOD THE RECEPTIONIST MAS FADLY IS HANDSOME AND FRIENDLY
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F***a

10.0
/ 10
THE BEST TO STAY HERE THE SERVICE IS GOOD THE RECEPTIONIST MAS FADLY IS HANDSOME AND FRIENDLY
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In the Area
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JL. Rajawali No. 8, Ilir Timur II, Palembang, Sumatera Selatan, Indonesia, 30113

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Location Staying at The Alts Hotel is a good choice when you are visiting Ilir Timur II. The hotel is located only 6.05 km away from Kertapati Station. This hotel is very easy to find since it is strategically positioned close to public facilities. About The Alts Hotel When staying at a hotel, the design and architecture are two important factors that can spoil your eyes. With its unique setting, The Alts Hotel provides a pleasant accommodation for your stay. From business event to corporate gathering, The Alts Hotel provides complete services and facilities that you and your colleagues need. Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs. The hotel’s fitness center is a must-try during your stay here. Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. Savor your favorite dishes with special cuisines from The Alts Hotel exclusively for you. WiFi is available within public areas of the property to help you to stay connected with family and friends. The Alts Hotel is a hotel with great comfort and excellent service according to most hotel's guests. Get precious and unforgettable moment during your stay at The Alts Hotel.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around The Alts Hotel

JL. Rajawali No. 8, Ilir Timur II, Palembang, Sumatera Selatan, Indonesia, 30113
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Lobby The Alts Hotel
Exterior 2 The Alts Hotel

Discover More About The Alts Hotel

Welcome to The Alts Hotel, your premier destination for an unforgettable stay in Sumatera Selatan, Indonesia. We pride ourselves on offering a blend of comfort, convenience, and exceptional service, ensuring every guest experiences the true essence of Indonesian hospitality. Whether you're here for business or leisure, The Alts Hotel is designed to be your home away from home.

The Alts Hotel Location

The Alts Hotel is strategically situated in the vibrant heart of Palembang, Sumatera Selatan. Located at JL. Rajawali No. 8, Ilir Timur II, Palembang, Sumatra Selatan, Indonesia, 30113, our hotel offers easy access to the city's most sought-after destinations. We are approximately 30 minutes from Sultan Mahmud Badaruddin II International Airport, making your arrival and departure seamless. The Alts Hotel is nestled in an area that balances urban convenience with a sense of tranquility, offering a peaceful retreat after a day of exploring or working. You'll find yourself close to key business districts and popular local attractions, all within easy reach.

The Alts Hotel Facilities & Services

Facilities for guests at The Alts Hotel are designed to cater to every need, ensuring a comfortable and enjoyable stay. We offer a comprehensive range of amenities to enhance your experience:

  • Swimming Pool:

    Take a refreshing dip in our outdoor swimming pool, open daily from 7:00 AM to 7:00 PM. Access is complimentary for all guests.
  • Fitness Center:

    Maintain your workout routine at our well-equipped fitness center, available from 6:00 AM to 9:00 PM. Access is complimentary.
  • Spa and Wellness Center:

    Indulge in rejuvenating treatments at our on-site spa. Services are available from 10:00 AM to 8:00 PM, with prices starting from PHP 1,500.
  • Business Center:

    For our business travelers, a fully equipped business center is available from 8:00 AM to 6:00 PM. Printing and copying services are available at a nominal fee.
  • Meeting and Event Facilities:

    We offer versatile spaces for meetings and events, equipped with modern audiovisual technology. Please inquire for rental rates and packages.
  • Complimentary Wi-Fi:

    Stay connected throughout the hotel with our high-speed, complimentary Wi-Fi service.
  • 24-Hour Front Desk:

    Our dedicated staff is available around the clock to assist you with any requests.
  • Concierge Services:

    Get personalized recommendations and assistance with bookings for tours and transportation.
  • On-site Parking:

    We provide free parking space for guests who are traveling by car.

The Alts Hotel Room Types

Discover a variety of accommodations designed to suit your preferences. The room types of The Alts Hotel range from cozy and comfortable to spacious and luxurious, ensuring a perfect fit for every traveler.

  • Deluxe Room:

    These well-appointed rooms offer a comfortable stay with a choice of city or garden views. Available in smoking and non-smoking options. Some rooms feature a bathtub.
  • Executive Room:

    Enjoy enhanced comfort and space in our Executive Rooms, featuring premium amenities and either city or garden views. Bathtub available in select rooms.
  • Suite:

    For an elevated experience, our Suites provide ample living space, luxurious furnishings, and stunning city views. All suites include a bathtub.
  • Family Room:

    Ideal for families traveling together, these spacious rooms offer comfortable sleeping arrangements and garden views. Bathtub available in select rooms.

The Alts Hotel is pleased to offer pet-friendly rooms for guests traveling with their beloved companions. An additional cleaning fee of PHP 1,000 per pet, per stay, will apply to ensure the comfort of all our guests.

The Alts Hotel Dining & Restaurants

Savor a delightful culinary journey at The Alts Hotel, where our dining venues offer a diverse range of flavors to tantalize your taste buds.

  • The Grand Brasserie:

    Our main dining restaurant, offering a lavish breakfast buffet from 6:00 AM to 10:00 AM, and à la carte lunch and dinner from 11:00 AM to 10:00 PM. Estimated price per person for lunch/dinner is PHP 800.
  • Skyline Lounge:

    Enjoy breathtaking city views and a selection of cocktails and light snacks at our rooftop bar. Open daily from 5:00 PM to 12:00 AM. Small bites start from PHP 300.
  • Poolside Cafe:

    Relax by the pool and enjoy refreshing drinks and casual meals. Open from 10:00 AM to 6:00 PM.

The Alts Hotel Nearby Attractions and Activities

Explore the rich culture and vibrant attractions surrounding The Alts Hotel. Palembang offers a wealth of experiences for every visitor.

  • Ampera Bridge:

    An iconic landmark of Palembang, offering picturesque views of the Musi River.
  • Great Mosque of Palembang (Masjid Agung Palembang):

    A significant historical and religious site, showcasing beautiful Islamic architecture.
  • Palembang City Center:

    Immerse yourself in the local culture with a visit to the bustling city center, featuring local markets and shops.
  • Sriwijaya Museum:

    Discover the history and heritage of the ancient Sriwijaya Kingdom at this fascinating museum.
  • Riverfront of Palembang:

    Enjoy a leisurely stroll along the Musi River, taking in the city's dynamic atmosphere.

If you are looking for other activities around The Alts Hotel, check out the best deals on Traveloka: Recommended activities in Palembang!

How to Get to The Alts Hotel from the Airport

Getting to The Alts Hotel from Sultan Mahmud Badaruddin II International Airport is convenient and straightforward. We offer several options to suit your travel needs.

  • Hotel Private Airport Transfer:

    For the utmost convenience, arrange for the airport transfer service of The Alts Hotel. Our professional drivers will be waiting to greet you upon arrival. This service is available for PHP 500. You can book this directly through us or via Traveloka.
  • Metered Taxis:

    Taxis are readily available at the airport's arrival terminal. The journey to The Alts Hotel typically takes around 30 minutes and costs approximately PHP 150-200, depending on traffic.
  • Ride-hailing Services:

    You can also opt for a ride-hailing service, which offers a convenient and often cost-effective way to reach the hotel. The estimated fare is similar to metered taxis.
  • Airport Shuttle Bus:

    While less direct, airport shuttle buses may offer a more economical option to reach the city center, from where you can take a short taxi or ride-hailing trip to The Alts Hotel.

For seamless travel arrangements, consider booking airport transfer services in advance. Our dedicated team is also available to assist with any queries regarding how to get to The Alts Hotel.

Summary of Why You Should Choose to Stay at The Alts Hotel

Choosing The Alts Hotel for your Sumatera Selatan adventure guarantees a memorable and comfortable experience. Here’s why we stand out:

  • Prime Location:

    Situated in the heart of Palembang, offering easy access to attractions and business hubs.
  • Exceptional Facilities:

    From a refreshing swimming pool to a well-equipped fitness center and a relaxing spa, we have everything you need for a perfect stay.
  • Comfortable Accommodations:

    A range of room types to suit every traveler, with options for stunning views and added amenities.
  • Delicious Dining:

    Explore diverse culinary offerings at our on-site restaurants and bars.
  • Warm Hospitality:

    Our dedicated staff is committed to providing outstanding service to make your stay exceptional.

Discover the best Room availability at The Alts Hotel and start planning your trip today. Booking The Alts Hotel is simple and convenient, especially when you book through Traveloka. Enjoy exclusive deals and a seamless booking process.

Book budget hotels in Sumatera Selatan and experience the best of what the region has to offer. For your travel needs, you can also Easily book domestic and international flights at low prices.

All facilities in The Alts Hotel

Entertainment Facility The Alts Hotel
Entertainment Facility
Functional Hall The Alts Hotel
Functional Hall
Common Space The Alts Hotel
Common Space
Lobby The Alts Hotel
Lobby
Accommodation Services The Alts Hotel
Accommodation Services

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast
  • Breakfast (surcharge)
  • Cafe
  • Continental breakfast
  • Dining area
  • Early bird breakfast
  • Poolside bar
  • Pub
  • Show cooking restaurant
  • Snacks
  • Vegetarian meal
  • Winery

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Doorman
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Porter

Public Facilities

  • Parking
  • Coffee shop
  • Early check-in
  • Elevator
  • 24-hour room service
  • Late check-out
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Kitchenette
  • Microwave
  • Minibar
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Fireplace in lobby
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoking area
  • Terrace

Things to Do

  • Entertainment for children
  • Fitness center
  • Health club
  • Massage
  • Sauna
  • Spa
  • Steam room

Business Facilities

  • Business center
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier
  • PRINTER

Nearby Facilities

  • ATM/Banking
  • Gift shop
  • Grocery
  • Laundry
  • Shops
  • Supermarket

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Disabled access friendly
  • In-room accessibility
  • Wheelchair accessible

Transportation

  • Airport transfer
  • Area shuttle with surcharge
  • Car rental
  • Valet parking

Sports and Recreations

  • Aerobics
  • Aquafit
  • Fitness center

Kids and Pets

  • Babysitting
  • Highchairs

Connectivity

  • Internet point
  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)
  • Airport transfer

Accommodation Policy & General Information in The Alts Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Alts Hotel
207
Number of floors in The Alts Hotel
11
Another facilities in The Alts Hotel
Restaurant with AC, A la carte dinner, A la carte lunch, Bar, Breakfast

Frequently asked question in The Alts Hotel

What are available facilities at The Alts Hotel?
There are top facilites at The Alts Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Alts Hotel?
The standard check-in time at The Alts Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Alts Hotel provide breakfast?
Yes, The Alts Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Alts Hotel?
The Alts Hotel is a 4.0-star hotel.
How many floors does The Alts Hotel have?
The Alts Hotel has 11 floors.
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More Reviews from Other Guests in The Alts Hotel

Overall Ratings & Reviews The Alts Hotel

Traveloka (8,440)
Other sources (44)
8.6
Very Good
From 8,440 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.5

Location

8.8

Service and Facilites

8.7

People often mention about The Alts Hotel
All
Staff Friendliness (134)
Bedroom (133)
Room Space (122)
Distance to City Center (121)
Ambiance (121)
Taste (121)
Hotel Area (115)
Variety (114)
Bathroom (113)
Accessibility (110)
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Traveler Reviews The Alts Hotel

Number of reviews per page
20
40
Customer reviews
R***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
Very good, comfortable, clean, friendly.
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Accommodation's Reply
18 Jul 2026
Hello Mr./Mr. R*n! Thank you for your wonderful review of The Alts Hotel Palembang. We are delighted to hear that you enjoyed your stay with us and were satisfied with the service our team provided. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Hotel Palembang soon. Thank you! General Manager
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Nana L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Good service, clean, comfortable, good facilities.
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Accommodation's Reply
18 Jul 2026
Hello Ms. Nana L! Thank you for your wonderful review of The Alts Palembang Hotel. We are delighted to hear that you enjoyed your stay with us and were satisfied with the service our team provided. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Palembang Hotel soon. Thank you! General Manager
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M***d
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Recommended. For a hotel with this price range, the service should be better. I have stayed at hotels several times where upon entering, I was greeted and my luggage was taken to the room. In this hotel, there are many belongings, I had to carry them myself. The service is lacking, in my opinion.
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Accommodation's Reply
22 Jul 2026
Hello Mr./Ms. M*d! Thank you for taking the time to share your feedback. We apologize that your experience did not meet your expectations, particularly regarding the arrival service and assistance with luggage. Your feedback is very important to us, and we will use it as a basis for our evaluation to improve our services. We hope to welcome you back again and provide you with a better stay in the future. Thank you! General Manager
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
A comfortable hotel in the center of Palembang. Many restaurants and coffee shops nearby.
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Accommodation's Reply
18 Jul 2026
Hello, F*a! Thank you for your kind words about Alts Palembang Hotel. We are very pleased to hear that you had a comfortable stay at our hotel and were satisfied with the service provided by all our staff. Your compliments are the driving force behind our efforts to maintain service quality and provide the best experience for all our guests. We sincerely thank you for trusting and choosing our hotel. We look forward to seeing you again at Alts Palembang Hotel. Thank you. Sincerely, The General Manager
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S***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Service needs to be improved. The dining room on the second floor is uncomfortable.
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Accommodation's Reply
22 Jul 2026
Hello Ms. S*a! Thank you for your feedback. We apologize if the service and comfort of the dining area on the second floor did not meet your expectations. We greatly appreciate your feedback and will take it into consideration for continuous improvement. We hope to provide you with a better experience on your next visit. Thank you! General Manager
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Mira
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Don't ask me about my experience staying at The Alts Hotel. I've lost count of how many times I've stayed here.
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Accommodation's Reply
18 Jul 2026
Hello Mira! Thank you for your positive review of The Alts Palembang Hotel. We are delighted to hear that you enjoyed your stay with us and were satisfied with the service our team provided. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Palembang Hotel soon. Thank you! General Manager
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N***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I always stay here for staycations because the rooms are so nice. The food is delicious, and the hotel staff is friendly and helpful throughout our stay. Thanks to Mr. Rahmat, the bellboy, for helping with our luggage and parking, and to Ms. Jeje, whose writing in the room is so aesthetic. I'll be back! ✨
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Accommodation's Reply
18 Jul 2026
Hello N*a! Thank you for your wonderful review of The Alts Hotel Palembang. We are delighted to hear that you enjoyed your stay with us and were satisfied with the service our team provided. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Hotel Palembang soon. Thank you! General Manager
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Hanpi
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The room is clean and bright, and there are chairs for relaxing.
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Accommodation's Reply
18 Jul 2026
Hello Ms. Hanpi! Thank you for your wonderful review of The Alts Palembang. We are delighted to hear that you enjoyed your stay with us and were satisfied with the service our team provided. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Palembang soon. Thank you! General Manager
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ira I.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Good food, spacious and clean rooms, fully equipped gym, nice swimming pool 🫰
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Accommodation's Reply
18 Jul 2026
Hello Mr. Iral! Thank you for your review of The Alts Palembang Hotel. We are delighted to hear that you enjoyed your stay and were satisfied with the service from our entire team. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Palembang Hotel again soon. Thank you! General Manager
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ira I.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Good food, spacious and clean rooms, fully equipped gym, nice swimming pool🫰
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Accommodation's Reply
18 Jul 2026
Hello Mr. Iral! Thank you for your review of The Alts Palembang Hotel. We are delighted to hear that you enjoyed your stay and were satisfied with the service from our entire team. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Palembang Hotel again soon. Thank you! General Manager
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R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Comfortable room, delicious breakfast, and very helpful staff. Next time I want a staycation, I'll stay here again.
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Accommodation's Reply
18 Jul 2026
Hello Ms. Ra! Thank you for your wonderful review of The Alts Palembang. We are delighted to hear that you enjoyed your stay with us and were satisfied with the service our team provided. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Palembang soon. Thank you! General Manager
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Easy booking, comfortable room, easy check-in process
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Accommodation's Reply
18 Jul 2026
Hello Mr./Ms./Ms./Mr./Ms ...
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F***A
icon-origin-TRAVELOKA
9.6
/10
Reviewed 3 week(s) ago
The food is like pempek, smelly, and the taste is not very good for a hotel like that.
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Accommodation's Reply
22 Jul 2026
Hello Mr./Ms./Mr./Ms. F*A! Thank you for taking the time to share your feedback. We apologize that your favorite dish, especially the Pempek, did not meet your expectations. We will forward this feedback to the relevant team to use as feedback in improving the quality and consistency of our food. We hope to provide you with a better experience on your next visit. Thank you! General Manager
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
THE BEST TO STAY HERE THE SERVICE IS GOOD THE RECEPTIONIST MAS FADLY IS HANDSOME AND FRIENDLY
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Accommodation's Reply
22 Jul 2026
Hello F*a! Thank you so much for your review and compliments! We are delighted that you enjoyed your stay with us. We will pass on your thanks to Fadly. We hope to welcome you back to The Alts for another memorable stay! Thank you! General Manager
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
THE BEST TO STAY HERE THE SERVICE IS GOOD THE RECEPTIONIST MAS FADLY IS HANDSOME AND FRIENDLY
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Accommodation's Reply
18 Jul 2026
Hello Mr./Ms./Ms./Mr./Ms ..../Ms./Ms./Ms./Ms./
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F***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Comfortable, pleasant rooms. Great service. Fast app booking.
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Accommodation's Reply
25 Jun 2026
Hello F*a! Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay, our services, and the fast and easy booking experience through Traveloka. Your compliments are an encouragement to our team to continue providing the best service. We hope to welcome you back again next time. Thank you, General Manager.
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N***o
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The room was very comfortable. Breakfast was a treat, with a wide variety of options. Prices are quite high compared to previous years.
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Accommodation's Reply
25 Jun 2026
Hello N*o! Thank you for your review and feedback. We are delighted to hear that you enjoyed your stay and appreciated our varied breakfast menu. Regarding your question about the price, we understand your concern. There may be price adjustments as we improve our facilities and services, but we will continue to forward your feedback to management for consideration. We hope to welcome you back in the future. Thank you, General Manager
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H***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Great hotel, clean, very comfortable.
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Accommodation's Reply
16 Jun 2026
Hello H*i! Thank you so much for your positive feedback. We appreciate your support and kindness. We hope The Alts will continue to provide you with a memorable stay. We look forward to welcoming you back again soon. Thank you! General Manager
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William K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
My go-to hotel when I'm on assignment in Palembang. Close to the culinary center, with complete facilities, I was very satisfied with my stay here.
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Accommodation's Reply
11 Jun 2026
Hello Mr. William, Thank you for your positive review. We are delighted that our hotel was your choice during your stay in Palembang. Our convenient location near the food scene and our comprehensive facilities are designed to provide the utmost comfort to all our guests. We appreciate your trust and hope to welcome you back on your next visit. See you soon! Thank you, General Manager
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A***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
good condition. less parking
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Accommodation's Reply
11 Jun 2026
Hello Mr./Ms. A*n, Thank you for your review and feedback. We are pleased to hear that you found our hotel to be in good condition. Regarding the parking issue, your suggestion is a key factor in our continuous improvement of guest comfort. We hope to welcome you back for your next stay. Thank you, General Manager.
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Number of reviews per page
20
40

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Bedroom 4 The Alts Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews The Alts Hotel

Traveloka (8,440)
Other sources (44)
8.6
Very Good
From 8,440 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.5

Location

8.8

Service and Facilites

8.7

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Staff Friendliness (134)
Bedroom (133)
Room Space (122)
Distance to City Center (121)
Ambiance (121)
Taste (121)
Hotel Area (115)
Variety (114)
Bathroom (113)
Accessibility (110)
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Traveler Reviews The Alts Hotel

Number of reviews per page
20
40
Customer reviews
R***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
Very good, comfortable, clean, friendly.
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Accommodation's Reply
18 Jul 2026
Hello Mr./Mr. R*n! Thank you for your wonderful review of The Alts Hotel Palembang. We are delighted to hear that you enjoyed your stay with us and were satisfied with the service our team provided. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Hotel Palembang soon. Thank you! General Manager
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Nana L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Good service, clean, comfortable, good facilities.
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Accommodation's Reply
18 Jul 2026
Hello Ms. Nana L! Thank you for your wonderful review of The Alts Palembang Hotel. We are delighted to hear that you enjoyed your stay with us and were satisfied with the service our team provided. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Palembang Hotel soon. Thank you! General Manager
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M***d
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
Recommended. For a hotel with this price range, the service should be better. I have stayed at hotels several times where upon entering, I was greeted and my luggage was taken to the room. In this hotel, there are many belongings, I had to carry them myself. The service is lacking, in my opinion.
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Accommodation's Reply
22 Jul 2026
Hello Mr./Ms. M*d! Thank you for taking the time to share your feedback. We apologize that your experience did not meet your expectations, particularly regarding the arrival service and assistance with luggage. Your feedback is very important to us, and we will use it as a basis for our evaluation to improve our services. We hope to welcome you back again and provide you with a better stay in the future. Thank you! General Manager
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
A comfortable hotel in the center of Palembang. Many restaurants and coffee shops nearby.
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Accommodation's Reply
18 Jul 2026
Hello, F*a! Thank you for your kind words about Alts Palembang Hotel. We are very pleased to hear that you had a comfortable stay at our hotel and were satisfied with the service provided by all our staff. Your compliments are the driving force behind our efforts to maintain service quality and provide the best experience for all our guests. We sincerely thank you for trusting and choosing our hotel. We look forward to seeing you again at Alts Palembang Hotel. Thank you. Sincerely, The General Manager
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S***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Service needs to be improved. The dining room on the second floor is uncomfortable.
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Accommodation's Reply
22 Jul 2026
Hello Ms. S*a! Thank you for your feedback. We apologize if the service and comfort of the dining area on the second floor did not meet your expectations. We greatly appreciate your feedback and will take it into consideration for continuous improvement. We hope to provide you with a better experience on your next visit. Thank you! General Manager
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Mira
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Don't ask me about my experience staying at The Alts Hotel. I've lost count of how many times I've stayed here.
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Accommodation's Reply
18 Jul 2026
Hello Mira! Thank you for your positive review of The Alts Palembang Hotel. We are delighted to hear that you enjoyed your stay with us and were satisfied with the service our team provided. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Palembang Hotel soon. Thank you! General Manager
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N***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I always stay here for staycations because the rooms are so nice. The food is delicious, and the hotel staff is friendly and helpful throughout our stay. Thanks to Mr. Rahmat, the bellboy, for helping with our luggage and parking, and to Ms. Jeje, whose writing in the room is so aesthetic. I'll be back! ✨
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Accommodation's Reply
18 Jul 2026
Hello N*a! Thank you for your wonderful review of The Alts Hotel Palembang. We are delighted to hear that you enjoyed your stay with us and were satisfied with the service our team provided. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Hotel Palembang soon. Thank you! General Manager
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Hanpi
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The room is clean and bright, and there are chairs for relaxing.
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Accommodation's Reply
18 Jul 2026
Hello Ms. Hanpi! Thank you for your wonderful review of The Alts Palembang. We are delighted to hear that you enjoyed your stay with us and were satisfied with the service our team provided. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Palembang soon. Thank you! General Manager
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ira I.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Good food, spacious and clean rooms, fully equipped gym, nice swimming pool 🫰
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Accommodation's Reply
18 Jul 2026
Hello Mr. Iral! Thank you for your review of The Alts Palembang Hotel. We are delighted to hear that you enjoyed your stay and were satisfied with the service from our entire team. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Palembang Hotel again soon. Thank you! General Manager
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ira I.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
Good food, spacious and clean rooms, fully equipped gym, nice swimming pool🫰
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Accommodation's Reply
18 Jul 2026
Hello Mr. Iral! Thank you for your review of The Alts Palembang Hotel. We are delighted to hear that you enjoyed your stay and were satisfied with the service from our entire team. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Palembang Hotel again soon. Thank you! General Manager
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R***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Comfortable room, delicious breakfast, and very helpful staff. Next time I want a staycation, I'll stay here again.
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Accommodation's Reply
18 Jul 2026
Hello Ms. Ra! Thank you for your wonderful review of The Alts Palembang. We are delighted to hear that you enjoyed your stay with us and were satisfied with the service our team provided. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. Thank you for your support and trust. We hope to welcome you back to The Alts Palembang soon. Thank you! General Manager
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Easy booking, comfortable room, easy check-in process
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Accommodation's Reply
18 Jul 2026
Hello Mr./Ms./Ms./Mr./Ms ...
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F***A
icon-origin-TRAVELOKA
9.6
/10
Reviewed 3 week(s) ago
The food is like pempek, smelly, and the taste is not very good for a hotel like that.
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Accommodation's Reply
22 Jul 2026
Hello Mr./Ms./Mr./Ms. F*A! Thank you for taking the time to share your feedback. We apologize that your favorite dish, especially the Pempek, did not meet your expectations. We will forward this feedback to the relevant team to use as feedback in improving the quality and consistency of our food. We hope to provide you with a better experience on your next visit. Thank you! General Manager
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
THE BEST TO STAY HERE THE SERVICE IS GOOD THE RECEPTIONIST MAS FADLY IS HANDSOME AND FRIENDLY
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Accommodation's Reply
22 Jul 2026
Hello F*a! Thank you so much for your review and compliments! We are delighted that you enjoyed your stay with us. We will pass on your thanks to Fadly. We hope to welcome you back to The Alts for another memorable stay! Thank you! General Manager
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
THE BEST TO STAY HERE THE SERVICE IS GOOD THE RECEPTIONIST MAS FADLY IS HANDSOME AND FRIENDLY
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Accommodation's Reply
18 Jul 2026
Hello Mr./Ms./Ms./Mr./Ms ..../Ms./Ms./Ms./Ms./
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F***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Comfortable, pleasant rooms. Great service. Fast app booking.
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Accommodation's Reply
25 Jun 2026
Hello F*a! Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay, our services, and the fast and easy booking experience through Traveloka. Your compliments are an encouragement to our team to continue providing the best service. We hope to welcome you back again next time. Thank you, General Manager.
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N***o
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The room was very comfortable. Breakfast was a treat, with a wide variety of options. Prices are quite high compared to previous years.
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Accommodation's Reply
25 Jun 2026
Hello N*o! Thank you for your review and feedback. We are delighted to hear that you enjoyed your stay and appreciated our varied breakfast menu. Regarding your question about the price, we understand your concern. There may be price adjustments as we improve our facilities and services, but we will continue to forward your feedback to management for consideration. We hope to welcome you back in the future. Thank you, General Manager
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H***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Great hotel, clean, very comfortable.
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Accommodation's Reply
16 Jun 2026
Hello H*i! Thank you so much for your positive feedback. We appreciate your support and kindness. We hope The Alts will continue to provide you with a memorable stay. We look forward to welcoming you back again soon. Thank you! General Manager
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William K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
My go-to hotel when I'm on assignment in Palembang. Close to the culinary center, with complete facilities, I was very satisfied with my stay here.
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Accommodation's Reply
11 Jun 2026
Hello Mr. William, Thank you for your positive review. We are delighted that our hotel was your choice during your stay in Palembang. Our convenient location near the food scene and our comprehensive facilities are designed to provide the utmost comfort to all our guests. We appreciate your trust and hope to welcome you back on your next visit. See you soon! Thank you, General Manager
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A***n
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
good condition. less parking
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Accommodation's Reply
11 Jun 2026
Hello Mr./Ms. A*n, Thank you for your review and feedback. We are pleased to hear that you found our hotel to be in good condition. Regarding the parking issue, your suggestion is a key factor in our continuous improvement of guest comfort. We hope to welcome you back for your next stay. Thank you, General Manager.
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Number of reviews per page
20
40