Gora Kansuiro

The Good: Location - This is right next to the Gora train station and Cable Car. Excellent location. Walking distance from the open-air museum. Staff - The staff are helpful and want to help. The Bad: Dated - The property is SEVERELY dated. The bathrooms are old and moldy. Bathrooms - The shower area in our room was where the private onsen was which was VERY small and gross. This room has zero ventilation and 100% humidity because of the hot spring tub. So humid that the bathroom is ALWAYS wet, the ceilings are covered in droplets of water which drip on you. Cold drops of water on you while you shower or are in the onsen are very unpleasant. Also, there is visible mold on the ceilings and walls. The shower fixtures are old and crappy. Amenities - If I'm paying over $1000 per night, please give me more than one towel to be used for Onsen, shower, everything. Please also give me more than 1 tiny pillow to sleep on. Please give me more than 1 pitcher of drinking water for the day for 3 people. The Onsen - The open air Onsen is tiny, four people and it's full. Food - The Kiseki meal was good but drinks were not included. Again, I paid $1000 per night. Pricing - This place is SEVERELY overpriced for what it is. Verdict: I would not stay here again, especially for the price. Avoid this place.

The staff of Gora Kansuiro is a highlight of this ryokan. Everyone showed above and beyond hospitality, from the moment we even stepped into the parking lot! The location, tucked in the green woods with gardens and walking paths surrounding it, is perfect - just a short walk from Gora station (also note: the switchback train up the mountain to Gora station is a wonderful unique experience all on its own). We loved the expansive Sakura room up some stairs, with its beautiful sun porch looking out to the woods and ridgeline, and its private constant-recirc hot springs tub room. Every night the staff made up the futons for us while we feasted kanseki-style in the dining room (so. much. food. - unique all around, and some very tasty things though of course not every single dish/morsel is to everyone’s taste). Not very used to floor-sleeping anymore, so I did find that I needed some extra padding on my futon to get thru the night ok, and not have sore joints in the morning. Overall, Gora Konsuiro was comfortable and so memorable - we loved the sense of deep tradition and history throughout.

This is an elegant and family oriented place. Everyone is so professional and attentive. The vibe is kind and relaxed. The food is delicious and the amenities are incredible. This Ryokan is beautiful. I suggest you get the big room with its own Onsen. It’s totally worth it. And if you have tattoos they are totally fine with it. Excellent experience.

An Unforgettable Stay Defined by Grace, Care, and Thoughtful Hospitality Our stay at Gora Kansuiro was truly exceptional and deeply memorable. From the moment we arrived, we were met with genuine warmth and attentiveness that made us feel not like guests, but like we were being welcomed into something sacred and intentional. The hospitality was generous in every sense, but what stood out most was the extraordinary care given to our meals. Each dish felt thoughtfully curated, beautifully presented, and prepared with such sensitivity and precision. The staff went above and beyond to accommodate us, making the dining experience feel deeply personal rather than routine. It was clear that great pride is taken not only in the food itself, but in how it is shared. The ryokan itself is serene, elegant, and grounding. Every detail, from the tatami rooms to the onsen experience, invites you to slow down, be present, and fully absorb the calm of Hakone. The balance of tradition, comfort, and quiet refinement is impeccable. What we will remember most is the kindness—the feeling that every interaction was sincere, unhurried, and rooted in care. Gora Kansuiro is not just a place to stay; it is an experience of Japanese hospitality at its finest. We are deeply grateful and hope to return one day.

It was clean and nice . Not super luxury . The check out time was ridiculously early

The staff are very attentive. The food is outstanding! The onset are wonderful. We deeply enjoyed our stay.

The rooms were amazing. The staff was super understanding and attentive. Loved the experience at this place. We wish we stayed longer than a day

The staff were amazing. Very friendly and caring to each guest with detail and smile.

It was very relaxing stay

We had the most amazing and elaborate Japanese set dinner and breakfast. Hotel staff were attentive and the garden path was lovely however the property could be better maintained specially given the price charged.

I stayed 2 nights at Gora Kansuiro as a solo traveler, in July and I absolutely loved my stay! The staff were very friendly and professional. I even got to practice my broken japanese with some of them. The ryoukan is very traditional, which is the charm, and entire reason i loved it so much. It might not be for you if you have bad knees or back, as sitting on tatami mats an sleeping on futons could be uncomfortable for you, just something to consider. My room «Sakura» had a view of the gardens, and a private onsen bath. I had a dip in my private onsen bath every time I got home from sightseeing, and in the evenings before going to bed, and it really rejuvenates you. Also, I was allowed in public bath with my two full tattoo sleeves, which was a refreshing change from everywhere else i have been so far! The outdoor bath is highly recommended in the late evening when it is dark outside. Both dinner and breakfast were traditional japanese cuisine. Everything was delicious, and the Wagyu was maybe the best thing I have tasted in my entire life. The gardens are absolutely stunning, and I highly recommend taking a stroll in the early morning. The placement is great, near Gora Station and the ropeway. I can not recommend this place enough, and might come back here next time i visit Hakone.

We absolutely loved our stay here. The traditional rooms are lovely. Some bits feel a little dated but it is part of the charm. The staff are fantastic! They were all friendly, welcoming and helpful. The food was unbelievably good. A traditional kaiseki meal every night with exquisite fish that I would never get the opportunity to try elsewhere. We both loved the outdoor onsen. It was really relaxing after a day out and about. The gardens were beautiful too. The place felt like a little piece of calm and relaxation, with the addition of excellent food.

The staff was wonderful, however the property is run down. The indoor onsen wasn’t inviting .

An authentic experience of a life time

A short walk from the train station. Property was clean and maintained so well! Staff were so helpful and so friendly. Stayed in the Yuri room with the private on

Really interesting food and the baths were lovely

Great combination of traditional with contemporary features, albeit not perfect with either so expect rattling windows with wind, and not many electrical plugs, but just don’t expect perfection and you should be fine. Baths are not huge so i can foresee them getting crowded potentially, but our time was great. The private spa in our suite definitely was a huge plus. Food was excellent, somewhere between traditional and french.

There were four friends staying for 3 nights in Japanese style rooms and restaurant. We soon learned that sitting on rice mats for 1.5 hour dinner wasn’t suited to our old Western bones so for remaking 2 days we ate Western table and chairs and asked for additional futons for bedding. In all of this the staff were gracious and obliging at all times and went the extra mile to make us comfortable. The food was excellent and plentiful - too much food really but expertly prepared. The location was great, gardens beautiful, hot outdoor bath lovely. I have noting bad to say. However, there are 2 rooms in the inn that have toilet outside the room in hallway, one was called Take and the other I forget but they were next together. If this bothers you request to have rooms with toilet in room, not hallway, before you book . None of our 3 rooms had a shower in it, you have to use communal shower and hours are 6 to 9:30 am and then again in evening - so be aware.

Subtle and elegant.

Friendly, clean, beautiful property