Hotel Kumoi

Authentic room, super experience,

Just lovely. Not overdone. Simple, comfortable, relaxed, and relaxing with a wonderful breakfast and welcome tea. The staff are so nice, the service exceptional.

Sounkyo is a quaint little resort town with not much in the way of facilities, but this hotel helps make up for that. They provided dinner and breakfast so I didn't have to worry about finding a restaurant in the freezing cold. They also have a hot spring, a place to chill and play billiards, and even a movie showing every night in which I regrettably could not partake. I also stayed during Sounkyo's Ice Waterfall Festival, which was marvelous and a bit different from the other winter festivals I saw in Hokkaido. It costs money to enter but if you leave you can re-enter so long as you flash the postcard they give you (that's your ticket). That really helped when I was hurting from the cold and needed to duck back into my hotel to eat and warm up. I can definitely recommend this place in the winter and I'd gladly stay again if I ever visit again in any other season.

Our stay in the Kumoi has been nothing but great. Cozy rooms, beautiful lobby, clean onsen and lovely staff. We had both, breakfast and dinner, which always were delicious and prepared with care. We were told that there was wifi in the lobby only, but we had no problem connecting on the second floor. Would recommend!

Our stay at kumoi was fantastic, the staff are so friendly and helpful, the room was very clean and the Japanese style bed was great. They even sold us discounted cable car tickets for the mountain, which is only about 100m away..Unfortunately we were very disappointed with the local town though. In the whole town there was only 2 open restaurants and 1 cafe that only opened at 12. It was not very good for western travelers wanting a nice dinner or early breakfast. It looks like a ghost town in summer.

The breakfast and dinner was amazing!! Staff spoke very good english and were very helpful. Very close to the ropeway, about 2-3 mins walking distance. Really enjoyed my stay!

+ The staff speaks excellent English, much better than most hotels in Tokyo. + Nearby river whispers at night make you sleep soooo good. :)

We were attracted to the hotel because of its modern look. However, the entire stay was a disappointing experience. The onsen was nice and clean, but the water temperature was nothing close to what onsen temperature should be. A dip in the bath tub could be hotter than their onsen. A staff came by to look into the water temperature, but unfortunately, not able to fix the issue in time (while we were there). We ordered the dinner set too along with our stay, and unfortunately the dinner was pretty bad too. Nothing of those typical Japanese ryokans dinner that you'll typically expect. To make matters worse, throughout our dinner, there was a group of really loud and rowdy guests, talking loudly at the lounge area, which was just beside the dining hall. And when we tried to feedback that to the staff, they just gave a "nothing I can do about that" expression, not even an apology. Overall, a very disappointing stay, and boy were we glad we only stayed one night.

Nice and easy walk to the waterfall. Two ways about 2 hours leisurely walk.

Great location, stone throw way towards ropeway station.

Brand new renovation. Not sure about past negatives comments but our stay was just wonder. The boutique hotel is modern and stylist. Overall a great stay in a very central location

pleasant typical Japanese hotel with futons; nice vibe, great location; dinner we did have better and quite pricey

The room is quite small, tatami not comfortable, too hard and pillow too soft thus did not sleep well. Facility wise is good, got billard to play and spent the night.

ホテルとは名ばかり…。 事実上、民宿です。 部屋に浴衣はありません。お風呂場まで、取りに行って下さい。それでも浴衣が大きい物しかありません。コーヒーありません。税込みかわかりませんが、￥400-だそうです。布団は自分でひいてください。

駐車場が狭くて駐車しにくい。お料理はとても良かった。お風呂は少し暗くて閉塞感がある。

พนักงานบริการดี และอาหารอร่อย ที่โซอุนเคียวอากาศดี การเดินทางไม่ยากแต่ไกลหน่อยซึ่งก็คุ้มกับการเดินทาง งานเทศกาลน้ำแข็งดี

服務人員英語能力都很不錯，對外國遊客相當友善

昔ながらの旅館をキレイに改装してあってオシャレだった。 朝晩の料理も美味しくいただきました。 Wi-Fiが部屋で繋がらないけど、層雲峡自体が大雪の麓だし、そういう環境なのかなーと、またそれもいいかなと思えました。 1つだけ残念だったのは、中国人観光客のお風呂場の使い方が雑で、脱衣所の床と洗面台がどう使ったらそうなるの？って言うほどベチャベチャになっており、まめな掃除がされてないのが辛かったです。

員工非常親切有禮貌 衛生間有點簡單，但乾淨 沒有瓶裝水，很難知道可生飲的水是那個階段

フルリノベーションされた施設はお洒落で快適。スタッフの対応も丁寧でわかりやすく満足。 料理は標準的な和風懐石で可もなく不可もなし。北海道産の食材をふんだんに使っているかは不明。北海道の美味しいものを期待している人はがっかりするかもしれない。 シングルルームの居室は多少狭さは感じるものの清潔に維持されているが、壁が薄く隣の部屋の物音が聞こえることがあった。洗顔用のタオルをもう一枚用意しておいて欲しかった。 駐車スペースが少ないので満車になりやすいようで、近くの無料駐車場に停めたがホテルから少し離れているので荷物が多い人は大変かもしれない。