Tokyo Marriott Hotel

Staff was outstanding: Ishi- bell desk Kose-receptionist Went over and above

Love my stay! Clean room, friendly staff. Will return again soon

Did not honor my platinum level because i booked via expedia. I did not like it. My status was earned, irrespective of which rate i am paying during my stay.

Wonderful staff

Best hotel I've ever stayed.

It was amazing, the staff were very helpful and very polite. Definitely will be staying here again on my next trip to Japan

Very good

The area is secluded

Clean hotel. It is NOT a self contained hotel building. It is part of a larger set of business offices etc. It is basically an upscale business hotel. So, expect what you would see in most Japanese business chains like Toyoku Inn and Alpha in terms of room size, but you are paying 100 to 200 dollars more. Not sure why. King size bed is more like a double size bed. Not much walking around space in the room. Expect loud train noise coming from nearby Shinagawa station. you will need a taxi (4500 to 5000 yen to haneda airport) to get to nearby things--700 yen to shinagawa station. There is a free shuttle that will take you to Shinagawa station but this hotel does NOT have a shuttle to and from the airport. A final positive note: There is no lobby. The "lobby" is the restaurant. However, a staff member allowed us to hangout in the executive lounge on the 25th floor for a couple hours after check out since our flight did not leave until 5 PM. That was nice. If you got cash to blow and there is a mystique about staying at a marriott, then go ahead and stay here. But, truth be told, you can basically get that 350 dollar double room for a hundred dollars at Alpha or Toyoku.

Great hotel and service. In the restaurant, Karim Arnouni was the greatest and always helped us in every way! Spoke great English and French and several other languages. It was like having a great friend discussing the differences in cultures between Japan, France, and the USA. Marketa in the restaurant was awesome too! She always went out of her way to help us with our special orders, just like Karim! The staff was always incredible with their ability to quickly fulfill service requests. Love the hotel and always stay there when in Tokyo!

Appreciated the shuttle to the Shinagawa train station. Great staff and service!

Extremely noisy from rail traffic, tripping hazard in bathroom, no USB ports and in need of renovation.

The Tokyo Marriott is a wonderful hotel. The staff are incredibly helpful. The hotel itself was very clean and the location is perfect - walking distance to the Shinagawa Train Station.

Great hotel, and the staff are friendly and attentive. I cannot wait to stay there again in October.

Unlike other VIP Access hotels, there is no additional benefit arising from reservation of Tokyo Marriot Hotel through Expedia, e.g. discount in breakfast. In general, the room was spacious and the service of this hotel was good. During my stay, the room service staff had forgotten to replace towel and to refill teabags. Yet, hotel management attended to customer's request very promptly. I will consider staying in this hotel again.

It was I'm a great location, close to a main train station. Easy to get around.

The staff were great as always. The sauna has just been refurbished.

Very friendly and attentive staff. We would definitely stay there again.

Friendly staff who offered us a cold towel when they could see we were quite hot on arrival.

Stunning hotel, very clean and staff are extremely courteous. Only downside is the amount of western food served in the bars.