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Mercure Nairobi Upper Hill
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Mercure Nairobi Upper Hill
Hotels
8.6
/10
Very Good
166 reviews
What Guests Say About Their Stay
Eugène
10.0
/ 10
Profesional staff with customers rentation and attending quest issues and adhering until solutions is obtained..
Silvia
10.0
/ 10
Truly enjoyed our stay at this hotel. Staff were incredibly welcoming, helpful, and fast!
Delicious breakfast and dinner buffets offered at the main restaurant.
Rooms were spacious, very clean, and comfortable.
Harvey
10.0
/ 10
Excellent hotel. Staff very friendly and helpful. All measures followed with regard to COVID19. Had a very pleasant weekend break.
In the Area
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Longhorn Road Off Kilimanjaro Avenue, Upperhill, Woodley/Kenyatta Golf Course, Kibra, Nairobi, Kenya, 00000
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in Mercure Nairobi Upper Hill
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What's around Mercure Nairobi Upper Hill
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Longhorn Road Off Kilimanjaro Avenue, Upperhill, Woodley/Kenyatta Golf Course, Kibra, Nairobi, Kenya, 00000
Discover More About Mercure Nairobi Upper Hill
Location
Mercure Nairobi Upper Hill is a hotel in a good neighborhood, which is located at Woodley/Kenyatta Golf Course.
About Mercure Nairobi Upper Hill
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Mercure Nairobi Upper Hill exclusively for you.
Get precious and unforgettable moment during your stay at Mercure Nairobi Upper Hill.
All facilities in Mercure Nairobi Upper Hill
Others
Transportation
- Access to train station (surcharge)
- Limo or town car service
- Casino shuttle (surcharge)
- Shopping center shuttle (surcharge)
- Theme park shuttle (surcharge)
- Area shuttle with surcharge
Hotel Services
- Laundry service
- Tours
- Luggage storage
- Porter
- 24-hour Receptionist
- Concierge
Public Facilities
- Others
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
General
- Swimming pool
- Banquet
- Ballroom
- Parking
Business Facilities
- Conference room
- Meeting rooms
- Conference rooms
Connectivity
- LAN Internet (surcharge)
- Free WiFi
Nearby Facilities
- Souvenir shop
- Hair salon
Kids and Pets
- Babysitting with surcharge
Food and Drinks
- Breakfast
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Mercure Nairobi Upper Hill
Important Note
- Fee for buffet breakfast: approximately USD 30 per person
- Fee for wired internet in public areas: USD 2.5 per day (rates may vary)
- Airport shuttle fee: USD 35 per person (one-way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- This property uses eco-friendly cleaning products
- Safety features at this property include a fire extinguisher and a smoke detector
- This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
This property offers transfers from the airport and train station (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. If driving, please contact this property in advance for more information (e.g., directions).
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 14:00 - Before 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Mercure Nairobi Upper Hill | 44 |
Number of floors in Mercure Nairobi Upper Hill | 8 |
Another facilities in Mercure Nairobi Upper Hill | Access to train station (surcharge), Limo or town car service, Casino shuttle (surcharge), Shopping center shuttle (surcharge), Theme park shuttle (surcharge) |
Frequently asked question in Mercure Nairobi Upper Hill
What are available facilities at Mercure Nairobi Upper Hill?
There are top facilites at Mercure Nairobi Upper Hill such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Mercure Nairobi Upper Hill?
The standard check-in time at Mercure Nairobi Upper Hill is starting from From 14:00 while the latest check-out time is at Before 11:00
Does Mercure Nairobi Upper Hill provide breakfast?
Yes, Mercure Nairobi Upper Hill provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Mercure Nairobi Upper Hill
Other sources (166)
8.6
Very Good
From 166 reviews
Cleanliness
9.0
Room Comfort
8.8
Location
7.6
Service and Facilites
8.8
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Traveler Reviews Mercure Nairobi Upper Hill
Number of reviews per page
20
40
Top reviews
richard
6.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
Its ok
Susan
8.0
/10
Reviewed 55 week(s) ago
Expedia Group verified review
Good facilities for a work trip. Staff very kind and helpful.
Eugène
10.0
/10
Reviewed 68 week(s) ago
Expedia Group verified review
Profesional staff with customers rentation and attending quest issues and adhering until solutions is obtained..
Silvia
Leisure with Friends
10.0
/10
Reviewed 98 week(s) ago
Expedia Group verified review
Truly enjoyed our stay at this hotel. Staff were incredibly welcoming, helpful, and fast!
Delicious breakfast and dinner buffets offered at the main restaurant.
Rooms were spacious, very clean, and comfortable.
EDWARD
Business
8.0
/10
Reviewed 155 week(s) ago
Expedia Group verified review
Convenience for business
Kyss
Leisure Family
8.0
/10
Reviewed 156 week(s) ago
Expedia Group verified review
Edward Orange saved the day and changed our outlook on this property. Our sincerest thanks to him for focusing on customer satisfaction over all else!! He even let our overlt tired crew go to our rooms to sort out our reservation paperwork bf he took in our payment. Because of him, we will consider Crowne Plaza again. But it will be important to avoid unnecessary online booking confusion between the Nairobi Crowne Plaza hotels that have different fees, services, etc.
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Perry
Friends and Family
8.0
/10
Reviewed 158 week(s) ago
Hotels.com verified review
Everyone was extremely friendly and helpful, food in Bakara was delicious. Beds were incredibly hard and uncomfortable though. Buffet breakfast and lunch were convenient, however the sit down dinner took forever even though only 3 tables were full.
Ranjit
Business
4.0
/10
Reviewed 161 week(s) ago
Hotels.com verified review
Old
Hotel and needs some serious renovation
Harvey
Friends and Family
4.0
/10
Reviewed 241 week(s) ago
Hotels.com verified review
Not a good experience. It was supposed to be a relaxing few nights before I flew back to the UK. The TV only had news channels, despite the internet advertising DSTV movie channels, and them being available during my stay in Nov 2020. The phone chargers next to the bed did not work. The water in the shower and bath was cold; this was rectified on the last day of my stay. We had to chase for our rooms to be cleaned, as we returned at 4pm and they hadn't been cleaned.
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Harvey
Friends and Family
10.0
/10
Reviewed 243 week(s) ago
Hotels.com verified review
Excellent hotel. Staff very friendly and helpful. All measures followed with regard to COVID19. Had a very pleasant weekend break.
Abdulkadir
Business
10.0
/10
Reviewed 257 week(s) ago
Hotels.com verified review
Great people very friendly
Verified traveler
Leisure
2.0
/10
Reviewed 288 week(s) ago
Expedia Group verified review
I searched for Crown Plaza Nairobi airport and alongside that hotel you placed your hotel in town one hours away in heavy traffic By mistake I booked CPIn town when I wanted the airport when I tried to cancel you refused and told me it was a special deal I ended up having to pay the hotel to stay there I will never use you again Gary Summers
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PETER
8.0
/10
Reviewed 300 week(s) ago
Hotels.com verified review
Checkin with Niomi was excellent. Club lounge is very nice. However, one male staffer was the worst staffer we have ever encountered at any IHG club. He should wash dishes instead of being with ambassador members. Bed super comfortable.
Michael
6.0
/10
Reviewed 314 week(s) ago
Hotels.com verified review
The bed was sagging and the TV channels were cutting off
CN
4.0
/10
Reviewed 330 week(s) ago
Expedia Group verified review
Air condition not working in my room. Planned for a isolated weekend
Tracey
10.0
/10
Reviewed 357 week(s) ago
Expedia Group verified review
Beds hard. Buffer only a 5 out of 10. Staff are very good.
Verified traveler
10.0
/10
Reviewed 359 week(s) ago
Hotels.com verified review
Everything great, the room was a tab small considering the price, but we spent the days outside. Great staff, very professional and courteous. breakfast was outstanding.
Mazen
4.0
/10
Reviewed 360 week(s) ago
Expedia Group verified review
cockroaches in the room. I addressed it with duty manager and he simply apologized!
Gv
6.0
/10
Reviewed 360 week(s) ago
Expedia Group verified review
Good room, quick check in, good service - However the bathroom was smelly/moldy.
Gary
10.0
/10
Reviewed 360 week(s) ago
Expedia Group verified review
Love this place so much will be back soon...some of the nicest ppl ever that work there.. best gym staff also
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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