Mercure Nairobi Upper Hill

初めての宿泊ですが、設備も価格もリーズナブルでよかったです。

ジムで使える靴をここに来た時の靴（ソフト皮の街歩き用）でもジムでも使えるようにしてほしい。SPAだけでなく、ジムで体を動かして長時間の飛行機からの体の回復したい。

スタッフの対応も心地よく、快適な滞在ができました。今回2度目でしたが、多分次回も利用します。

治安悪化のため旧市内にあった政府機関の建物が新に建築された地区にあるホテルなので道路など工事中のところが多く交通渋滞とほこりで大変だった。朝食は品数はあるが味は今一つ。ナイロビは朝夕気温が下がるが部屋の空調設備は冷房にしか対応しておらず寒くて眠れなかった。

治安の関係で各国大使館やホテルがアッパーヒルズという旧市内から少し離れたところに再建されたが、肝心の道路が整備されていないため、現時点のクラウンホテルの立地条件はきびしいものがあった。ホテル全体の施設は新しいがメンテナンスが悪く、天井にはしみがあったり、タオルかけが外れていたりする有様。値段からは考えられない。朝食込の予約であったのにチェックアウトの際、請求書に朝食代が含まれており、さらにホテルで食べた夕食代は含まれていなかった。またケニアシリングスの換金率をごまかされたので後日クレームを言って返してもらった。

I booked this hotel but didn’t stay as I was upgraded to the Pullman next door due to building works.

It was great.

Classical Accord Hotels . Always the best and clean as standard!. The best thing by Mercure and Pullman Hotels are the hospitality and quick supports for anything any time.

Its ok

Nairobi'ye giderseniz Upper Hill otel konaklaması için çok iyi bir konum. Otel temizlik olarak oda büyüklüğü ve imkan olarak çok iyiydi. Bu konularda memnun kaldım. Küvet kadar yüzme havuzu ve büyük bir spor salonu var. Spor salonu iyiydi fakat koşu bantlarından 2 tanesi hariç hepsi arızalı. Restoranda yemek lezzetli fakat her gün menüde o var bu yok. Menüye değil de size ne verebiliyorlar ona göre sipariş veriyorsunuz. Personel çok ilgili ve kibar. İnterneti rezalet. Kapı kartı sorunu ise bana kafayı yedirtti. 4 kere falan kart çalışmıyo diye resepsiyona gittim. Madem olmuyo ANAHTAR kullansanız da sürekli bi asansörü kullanamadığımdan bir odayı açamadığımdan kartı değiştirtmesem. 1 fazla günümü de iptal edip geri ödeme kabul ettim. Kabul etmediler fakat odamı daha iyi bir odayla değiştirdiler.

Good facilities for a work trip. Staff very kind and helpful.

Profesional staff with customers rentation and attending quest issues and adhering until solutions is obtained..

Truly enjoyed our stay at this hotel. Staff were incredibly welcoming, helpful, and fast! Delicious breakfast and dinner buffets offered at the main restaurant. Rooms were spacious, very clean, and comfortable.

Convenience for business

Edward Orange saved the day and changed our outlook on this property. Our sincerest thanks to him for focusing on customer satisfaction over all else!! He even let our overlt tired crew go to our rooms to sort out our reservation paperwork bf he took in our payment. Because of him, we will consider Crowne Plaza again. But it will be important to avoid unnecessary online booking confusion between the Nairobi Crowne Plaza hotels that have different fees, services, etc.

Everyone was extremely friendly and helpful, food in Bakara was delicious. Beds were incredibly hard and uncomfortable though. Buffet breakfast and lunch were convenient, however the sit down dinner took forever even though only 3 tables were full.

Old Hotel and needs some serious renovation

Not a good experience. It was supposed to be a relaxing few nights before I flew back to the UK. The TV only had news channels, despite the internet advertising DSTV movie channels, and them being available during my stay in Nov 2020. The phone chargers next to the bed did not work. The water in the shower and bath was cold; this was rectified on the last day of my stay. We had to chase for our rooms to be cleaned, as we returned at 4pm and they hadn't been cleaned.

Excellent hotel. Staff very friendly and helpful. All measures followed with regard to COVID19. Had a very pleasant weekend break.

Great people very friendly