Sofitel Luang Prabang

Great hotel some of the tours were really good sunset cruise dinner and lunch near the waterfall a must.

one of the best hotels in LP with excellent staff. Very convenient transportation to the downtown every night (to the sister property). The rooms comfort, breakfasts, staff attitude one of the best I have ever seen.

Wonderful wonderful hotel. Staff couldn’t have been more friendly or accommodating. Food was amazing as was the spa. They have friendly little rabbits running around the gardens. Pools was lovely. Would love to stay here again.

Both my son and I had a fantastic stay here, the staff is absolutely amazing in every way. This is by far my favorite hotel in SE Asia. I highly recommend everything including the spa to sophisticated travelers.

It is truly an oasis of calm and comfort in the busy Luang Prabang. It is a 20-minute walk to the downtown.

Historical atmosphere, French colonial governor’s residence. Great service, friendly staff. They went “the extra mile “, especially, Narin at Reception - a real super star !! Excellent breakfast and service in restaurant.

I was very happy stayed at the property. It is very quiet and calm. Good for relaxing. I didin't like breakfast line and restaurant. Bteakfast line was't variety and food didint look fresh. Also the choice of food at restaurant was'nt international. Its more local, like buffalo.

This is a beautiful property with a relaxing environment. The staff are very attentive and friendly. I’ve traveled extensively and have had the pleasure of staying at many 5-star properties, this is one of the best I’ve seen! Highly recommend it and Luang Prabang for your next vacation.

Excellent hotel with impeccable service in every aspect.

A lovely spot with a beautiful pool and garden and very spacious and well appointed rooms. Very attentive staff, friendly, kind and eager to please. A quiet oasis not far from the hustle and bustle of Luang Prabang.

Just a great place. Congratulation to Sofitel for an excellent job in turning a hostrical mansion into a beautiful 5 star hotel that retains the original charm and combines it with modern amenities. Also great service. The place to be in Luang Prabang!

There is very little I can say that was not fantastic about this property. Wonderful staff, great food, beautiful gardens, private pool, amazing room, very comfortable bed, etc, etc. They give you free access to bikes to cruise the town. They provide bottled water, mosquito spray, and anything else you need, complimentary. The breakfast buffet is amazing. The only "half" complaint I could possibly make would be that anything you buy/order at the resort is quite expensive. Its hard to stomach a $15 pina colada at the pool, when you can get something similar in town for $1. We took a cooking class with Chef John, which really was awesome and we loved every minute of it, but again, quite expensive. Other than that, it was really one of our greatest resort vacations. The local scene is amazing!

everting perfect . Staff, food and service noting to say more

The Sofitel is a beautiful property, however the service was definitely lacking in many ways. To name a few: - The staff was unaware of many of the most popular things to do in the area. For example, when we inquired where the boat dock was to take the tour to the Pak Ou caves, they didn’t know - The staff’s English was so poor it was very difficult to communicate. For example, they told the tuk-tuk driver to take us to the wrong place because they couldn’t understand - There are only 11 chairs around the pool despite there being plenty of room for more, which was not enough for all guests - The lighting in the bathroom was extremely poor, making it impossible to put on make up - We tried to book some excursions through the hotel and they marked up the prices 4x vs booking it yourself - The fruit basket in our room was brown and over ripe - We ran out of both toilet paper and bottled water in our room and had to call to request more - The restaurant was poor and out of many things we ordered. The coffee was bitter and tasted like instant - The milk on the buffet was room temperature. We had stomach aches the entire time we were there - The hotel is on the outskirts of town, yet they provide shuttle service to town only between 6 and 9 PM, not during the day. Our stay was a huge disappointment. I would not recommend unless the management vastly improves. We checked out the Avani+ which was close to town, beautiful with great service. Stay there instead!

Staff are very helpful and friendly. Property is incredible. We had a really nice stay.

Most comfortable bed! I love the bath tub in the garden . Quiet and beautiful

The location is very special and the villas are absolutely beautiful and give you full privacy. The good can be improved. The menu is limited and more importantly the chicken that I got was almost uncooked. It would be good to offer a few geniounly local dishes and a few western option. The taste of the food was not good at all.

Highly recommended: location, staff, amenities, cleanliness, food.

The service I received was five-star I really couldn’t find any fault, This wasn’t just any other five-star service where everybody follows the same script, It was exceptional everybody enjoys their job and is interested in making your stay special, getting to know each individual guest and customising the service to the individuals.

1. Expedia overcharged me and refuse to match hotel price as Expedia promised in its own website by no responses. 2. The expedia reservation and the reservation the hotel received is different. the hotel insists my reservation does not include breakfast and transportation transfer. I argued with this hotel three times in a short morning. Exhausted. So don't book Accor hotel through Expedia. Chaotic Management and communication between expedia and hotel.