Bertam Resort & Water Park Penang

Resorts
8.8
/10
Very Good
131 reviews

What Guests Say About Their Stay

L***a
10.0
/ 10
What a lovely hotel and what a wonderful experience. Breakfast options are diverse. The atmosphere is really pleasant. Thank you for the club suite upgrade. I adore it. I will absolutely repeat 😍
Asrina
10.0
/ 10
I had a great experience at this hotel. The staff were friendly and always ready to help. The room was clean and comfortable and the hotel itself was beautiful. I’m really happy with my stay and would definitely come back!
J***A
10.0
/ 10
1000/10 best hotel during stay penang very clean tidy staff friendly. family friendly many places for family activities kids happy mummy daddy pon relex. many places ootd
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n***r
9.4
/ 10
I like the amazing Turkish Arabian design. Will come back again with my family. Suitable for family with kids. We enjoyed our stay here.
N***r
9.4
/ 10
It was a great experience staying here. Worth every cent. Housekeeping service very fast (asked for bodywash refill and they came in within 5 minutes). Food spread tastes okay and affordable. What I really love are the ambiance and surroundings. Well done!
In the Area
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Lot 12854, Jalan Tun Hamdan Sheikh Tahir Mukim 6, , Kepala Batas, Seberang Perai, Penang, Malaysia, 13200

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
note: resort was previously named Bertam Resort & Water Park Staying at Bertam Resort & Water Park Penang is a good choice when you are visiting Kepala Batas. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Bertam Resort & Water Park Penang Address: Map & Location

Lot 12854, Jalan Tun Hamdan Sheikh Tahir Mukim 6, , Kepala Batas, Seberang Perai, Penang, Malaysia, 13200
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Lobby Bertam Resort & Water Park Penang
Exterior 2 Bertam Resort & Water Park Penang

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Bertam Resort & Water Park Penang Rates per Night

Planning your getaway and wondering about hotel prices? Finding the best hotel rates for Bertam Resort & Water Park Penang is easy. Room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Bertam Resort & Water Park Penang hotel rates? Traveloka is your go-to source for the latest deals and promotions.

Bertam Resort & Water Park Penang Location & Address

Wondering where to find Bertam Resort & Water Park Penang? Bertam Resort & Water Park Penang is located at Lot 12854, Jalan Tun Hamdan Sheikh Tahir Mukim 6, , Kepala Batas, Seberang Perai, Penang, Malaysia, 13200. It's situated in the Bertam area of Penang, known for its lush greenery and proximity to attractions. The hotel is approximately 30 km from the city center.

How to go to Bertam Resort & Water Park Penang from Airport

Getting to Bertam Resort & Water Park Penang from the airport is straightforward. Several convenient options are available to ensure a smooth transfer from the airport to the hotel.

  • Taxi (most direct): Taxis are readily available at Penang International Airport (PEN). The ride to the hotel takes approximately 45 minutes, depending on traffic.
  • Ride Hailing (most convenient): Services like Grab offer a convenient and often more affordable alternative to taxis.
  • Hotel Transfer (most comfortable): Some hotels offer airport transfer services. Check with Bertam Resort & Water Park Penang for availability and pricing.

Tips: To ensure a hassle-free journey, pre-book your airport transfer or ride-hailing service. This will save you time and potential stress upon arrival.

Bertam Resort & Water Park Penang Reviews & Summary

Want to know what other guests think about Bertam Resort & Water Park Penang? Hotel reviews often highlight the hotel's excellent service, comfortable rooms, and family-friendly amenities. Guests frequently praise the water park, making it a popular choice for families.

The hotel's standout features include its expansive water park, multiple dining options, and well-appointed rooms. One guest raved, "The water park was a hit with the kids, and the staff was incredibly friendly and helpful. We had a fantastic stay!"

Bertam Resort & Water Park Penang Room Types Available

Bertam Resort & Water Park Penang offers a variety of room types to suit different needs and preferences. Whether you're traveling solo, as a couple, or with family, you'll find a room that fits your requirements.

  • Deluxe Room: Offers comfortable accommodations with city views.
  • Family Suite: Provides ample space for families, often including separate living areas.
  • Premier Room: Features upgraded amenities and often includes a balcony.
  • Water Park View Room: Offers stunning views of the water park.

Please note: Pet-friendly accommodations are not available. Smoking/non-smoking options are available; please specify your preference when booking. Some rooms may include bathtubs and bidets; inquire when booking.

Hotel Facilities in Bertam Resort & Water Park Penang

Bertam Resort & Water Park Penang boasts a range of facilities designed to enhance your stay. From fun-filled activities for kids to relaxing amenities for adults, there's something for everyone.

  • Water Park: Open daily, offering thrilling slides and splash zones.
  • Swimming Pool: A large outdoor pool perfect for a refreshing swim.
  • Fitness Center: Equipped with modern exercise equipment.
  • Kids' Club: Supervised activities for children.
  • Spa: Offers a variety of treatments for relaxation.

Operating hours and extra fees may apply for certain facilities. Check with the hotel for specific details and pricing.

Hotel Buffet or Restaurant/Cafe in Bertam Resort & Water Park Penang

Indulge in a culinary journey at Bertam Resort & Water Park Penang's dining venues. From delicious buffets to casual cafes, there's a variety of options to satisfy your cravings.

  • The Spice Route Restaurant: Offers a diverse buffet with local and international cuisine. Price per person: $25. Open daily for breakfast, lunch, and dinner.
  • The Poolside Cafe: Serves light meals, snacks, and refreshing drinks.
  • Lobby Lounge: A relaxed setting for enjoying coffee, tea, and pastries.

Signature dishes include local Malaysian favorites and international classics. Opening hours vary; please check with the hotel for the most up-to-date information.

Bertam Resort & Water Park Penang Airport pickups and How to Book

For a seamless arrival, Bertam Resort & Water Park Penang offers airport pick-up services. This convenient option ensures a stress-free transfer from Penang International Airport (PEN) to the hotel.

To book an airport transfer, contact the hotel in advance, preferably at least 24 hours before your arrival. Provide your flight details and estimated arrival time. The hotel staff will arrange for a driver to meet you at the airport and transport you directly to the hotel.

Nearby MRT Station & Bus Stops

Getting around Penang is easy with the nearby public transport options. Several MRT stations and bus stops are conveniently located near Bertam Resort & Water Park Penang.

  • Nearest Bus Stop: The nearest bus stop is located approximately 1 km from the hotel.

Public transport cards are available for purchase at the bus stations. These cards offer a convenient way to pay for your rides.

Nearby Attractions for Family / Kid Friendly

Planning a fun-filled family vacation? There are plenty of exciting attractions near Bertam Resort & Water Park Penang. From cultural sites to natural wonders, you'll find something for everyone.

  • Penang National Park: Explore the natural beauty of Penang with hiking trails and beaches. Distance from hotel: 20 km. Entry price: Free.
  • Entopia by Penang Butterfly Farm: Discover a world of butterflies and insects. Distance from hotel: 25 km. Entry price: $15.
  • ESCAPE Adventureplay: An outdoor adventure park with thrilling activities. Distance from hotel: 30 km. Entry price: $45.
  • Penang Hill: Ride the funicular up Penang Hill for panoramic views. Distance from hotel: 35 km. Entry price: $7.
  • Cheong Fatt Tze – The Blue Mansion: Explore this historic mansion. Distance from hotel: 30 km. Entry price: $5.

Looking for more things to do nearby? See Traveloka’s best deals on attractions and activities.

Where to eat near Bertam Resort & Water Park Penang ()

Explore the local culinary scene near Bertam Resort & Water Park Penang. From cafes to street food, you'll find a variety of delicious options to satisfy your taste buds.

Cafes/ Restaurants:

  • The Alley Penang: Known for its delicious desserts and Instagrammable setting.
  • DeHappy Cafe: Offers a variety of Western and local dishes.
  • Restoran Kapitan: Popular for its authentic Indian cuisine.

Local Street Food:

  • Char Kway Teow: A stir-fried noodle dish with shrimp, cockles, and bean sprouts.
  • Laksa: A spicy noodle soup with fish and tamarind.
  • Nasi Kandar: Rice served with a variety of curries and side dishes.
  • Hokkien Mee: A prawn noodle soup.
  • Apom Balik: A sweet pancake with various fillings.

Shopping places near Bertam Resort & Water Park Penang ()

Looking for some retail therapy? Several shopping destinations are located near Bertam Resort & Water Park Penang. Whether you're looking for souvenirs, fashion, or everyday essentials, you'll find plenty of options.

  • Gurney Plaza: A popular shopping mall with a wide range of retail stores, restaurants, and entertainment options.
  • Queensbay Mall: A large shopping mall with a variety of international and local brands.
  • Prangin Mall: A more budget-friendly shopping destination with a variety of shops and eateries.

Other Places to Stay Near Bertam Resort & Water Park Penang

If you're looking for alternative accommodations near Bertam Resort & Water Park Penang, several hotels cater to different budgets and preferences. Here are some options to consider:

Luxury/5–6 Star Hotels Nearby:

  • Eastern & Oriental Hotel: A historic luxury hotel with stunning sea views.
  • Shangri-La Rasa Sayang, Penang: Offers luxurious accommodations and excellent service.
  • The Datai Langkawi: A secluded luxury resort surrounded by rainforest.

For 5-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on luxury hotels.

Four-Star Hotels Nearby:

  • Hard Rock Hotel Penang: A fun and vibrant hotel with a rock-and-roll theme.
  • DoubleTree Resort by Hilton Hotel Penang: Offers comfortable accommodations and family-friendly amenities.
  • Bayview Hotel Georgetown: A well-located hotel with city views.

For 4-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on four-star hotels.

Three-Star Hotels Nearby:

  • Hotel Sentral Georgetown: A budget-friendly hotel in a central location.
  • Cititel Penang: Offers comfortable rooms and convenient amenities.
  • Tune Hotel Georgetown: A basic but comfortable hotel option.

For 3-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on three-star hotels.

Hotel availability and booking

Ready to book your stay at Bertam Resort & Water Park Penang? Check hotel availability and make your reservations through Traveloka. With Traveloka, you can easily find the best deals and secure your room with just a few clicks.

Book your stay today and enjoy a memorable vacation!

All facilities in Bertam Resort & Water Park Penang

Bar, Cafe and Lounge Bertam Resort & Water Park Penang
Bar, Cafe and Lounge
Swimming Pool Bertam Resort & Water Park Penang
Swimming Pool
Fitness Center Bertam Resort & Water Park Penang
Fitness Center
Lobby Bertam Resort & Water Park Penang
Lobby
Exterior Bertam Resort & Water Park Penang
Exterior

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • Money changer
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Medical service

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free

Food and Drinks

  • Restaurant with AC
  • Bar
  • Breakfast
  • Buffet breakfast
  • Buffet dinner
  • Cafe
  • Dining area
  • Poolside bar

In-room Facilities

  • Bathrobe
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Things to Do

  • Fitness center
  • Library
  • Outdoor pool
  • Sauna

Accessibilty

  • Accessible bathroom
  • Accessible parking
  • Disabled access friendly

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities

Family-friendly Facilities

  • Kids club
  • Children pool

Connectivity

  • INTERNATIONAL_CALL
  • Free WiFi

Nearby Facilities

  • Shops

Accommodation Policy & General Information in Bertam Resort & Water Park Penang

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

Airport Transfer Service Available On Request @ RM225+ (Starex)

Deposit

Deposit MYR 200.00 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Bertam Resort & Water Park Penang
282
Number of floors in Bertam Resort & Water Park Penang
5
Another facilities in Bertam Resort & Water Park Penang
24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service

Frequently asked question in Bertam Resort & Water Park Penang

What are available facilities at Bertam Resort & Water Park Penang?
There are top facilites at Bertam Resort & Water Park Penang such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Bertam Resort & Water Park Penang?
Check-in time at Bertam Resort & Water Park Penang is staring from From 15:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Bertam Resort & Water Park Penang provide breakfast?
Yes, Bertam Resort & Water Park Penang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Bertam Resort & Water Park Penang?
Bertam Resort & Water Park Penang is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Bertam Resort & Water Park Penang have?
Bertam Resort & Water Park Penang has 5 floors.
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More Reviews from Other Guests in Bertam Resort & Water Park Penang

8.9
Very Good
From 118 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.2

Meal

9.2

Location

9.1

Service and Facilites

8.9

People often mention about Bertam Resort & Water Park Penang
All
Family Friendly (21)
Hotel Area (20)
Bedroom (19)
Staff Friendliness (18)
Room Space (18)
Bathroom (17)
Taste (16)
Surroundings (14)
Activity Option (14)
Check-in/out Time (14)
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Traveler Reviews Bertam Resort & Water Park Penang

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 5 day(s) ago
Stayed for 3D2N. Asked for early check in at 1330 but need to wait until 1430 for the room. Went to the game room for billiard but the #of balls were incomplete and the snooker table seems need some repairment (balls would fall directly to the floor; or stuck in the pipe). No alcohol in any of the hotel restaurants. Room was spacious, clean and good natural lighting. However at night was a bit dark due to minimum lights. Breakfast was great with lots of options from malay, chinese and western. Restaurant gets crowded very quickly (there were ~4corporate gatherings during my stay). Hence early 7am breakfast would be safer. Gym area was great with lots of equipment - note that the hotel offers gym membership for public as well. Guests can join the Zumba class for an additional MYR30. Swimming pool closes at 8pm. Was crowded with kids and families from morning till ~7pm. Note that most of the hotel visitors are moslem, hence mostly wears a fully-covered swimsuit. Bertam Water park is walking distance, with ticket price for adult at MYR45. Room facing the water park was a bit noisy, with water park closes at 5pm. Also note the water park was mostly crowded with kids and families, mostly wearing fully-covered swimsuit. Tried the hot air balloon for MYR100. Ride took ~7mins and view was just okay. Nothing special. Overall nice stay but location was a bit far from the Georgetown (~1h drive). Food orders need to be picked up at the guardhouse (~2mins walking from lobby under the sun heat) as online food drivers were not allowed to come into the lobby.
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+5
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w***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Beautiful hotel, very worth it and I didn't expect to get such a cheap price with the traveloka website. All facilities are complete and worth it for children
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.0
/10
Reviewed 6 week(s) ago
Went to the in-house restaurant and asked if they could send the food to my mom’s room since it’s just a few steps away they said no, which was fine. I waited quite a while for my meal, didn’t want it to get cold. When I brought it to my mom’s room, the cucur udang came in one big piece with no cutlery. I went back and asked how we were supposed to eat it without any utensils. But another staff stood in and helped, apologised then sent cutlery to my mom’s room. Kudos to that staff! But the cucur udang was way too oily compared to the one at the KL branch. Really disappointing. The whole place looked so dull definitely not because of the weather, but because they didn’t switch on all the lights for some reason. The hotel is new, but the service was inconsistent and inconvenient. I had to go to the front desk a few times because my room card kept not working. Mind you I didnt even place the card near to my phone. But yeah. My room was on level 2 and quite far from the lift, so going to the counter for help was really troublesome. Overall, it was a bad experience for me.
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Fmas M.
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Leisure
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9.6
/10
Reviewed 8 week(s) ago
The hotel staff is very friendly, the view and hotel pool are very big and beautiful. Only the breakfast food is not satisfactory in terms of taste..
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L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
What a lovely hotel and what a wonderful experience. Breakfast options are diverse. The atmosphere is really pleasant. Thank you for the club suite upgrade. I adore it. I will absolutely repeat 😍
+4
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Yau K. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 10 week(s) ago
Great hotel... Good breakfast... Large pool... Spacious parking lot... Comfortable bed...
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
interesting and comfortable place..beautiful view
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M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
Suggest to have an exit door at B floor in the future, quite difficult to get in the car when raining season. Need to go lobby and go to parking lot.
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R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 12 week(s) ago
Actually, this is the second time I've stayed at Bertam Resort again.. and this time I stayed at this hotel with all my children.. this time I was disappointed with the comfort of the room.. the scary thing was the first night, suddenly someone knocked on the headboard of our room very loudly... remember there is a mystic.. scary too... the second night was the same at 10 o'clock there was a sound of people playing ping pong near the headboard when the receptionist looked like we couldn't talk loudly or laugh.. we talked in whispers, even in the library there was someone next door who wanted to sleep deeply... seriously... we are on holiday why is this like that... very stressful situation... the children were disappointed... and then at 5 am there was a snooze sound that wouldn't stop and suddenly the sound of someone delirious very loudly near the room before... at 7 am our room alarm sounded... but next door again there was a loud knock on the headboard... as if he was in our room... very annoying already at 7 am... don't want the alarm to sound instead of 3 am... it's annoying when you sit down My own room at home is more comfortable... this is like being stalked...
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e***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
'Check-in' tidak berapa lancar. Staf perempuan F muka 'ketat' dan salah bagi bilik. Terima kasih kepada staf-staf lain yang membantu dalam perpindahan bilik. 2 kali berurusan dengan staf sama still muka ketat juga, cara berkomunikasi kurang profesional/kurang baik. Mohon pihak HR hantar staf F ke kursus komunikasi. Breakfast banyak pilihan dan sedap. Tempat cantik.Bilik bersih. Enjoyable stay.
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e***u
icon-Leisure
Leisure
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10.0
/10
Reviewed 19 week(s) ago
good..all good.the kids like it.
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N***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 21 week(s) ago
Family friendly hotel. Will repeat!
1 people find it helpful
Asrina
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
I had a great experience at this hotel. The staff were friendly and always ready to help. The room was clean and comfortable and the hotel itself was beautiful. I’m really happy with my stay and would definitely come back!
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Accommodation's Reply
30 Jun 2025
Dear Asrina, Thank you for taking the time to share your feedback from your visit to the Bertam Resort & Water Park. We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our team member. It is always a pleasure to have you as our guest and on behalf of all the member of the resort and we look forward to welcoming you back. Kind Regards, Navin Nishaal Executive Assistant Manager
J***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
1000/10 best hotel during stay penang very clean tidy staff friendly. family friendly many places for family activities kids happy mummy daddy pon relex. many places ootd
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Accommodation's Reply
13 Jun 2025
Thank you for your support and compliments! We are very happy to receive a 1000/10 rating from you! We look forward to welcoming you and your family back to Bertam Resort Penang in the future!
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r***t
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 30 week(s) ago
I was quite disappointed with the Wi-Fi connectivity. For a hotel of this caliber, I expected a stable and fast internet connection, especially since I needed to work during my stay. Unfortunately, the signal was often weak and unreliable, which made basic tasks like uploading a file quite frustrating. I hope the management takes this into serious consideration, as reliable internet is now a basic necessity for both leisure and business travelers.
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Accommodation's Reply
25 May 2025
Dear valued guest, Thank you for your time to share the honest feedback with us. We are truly appreciate your effort and will investigate further this issue so that it would not happen in future . We are deeply sorry as you faced difficulty thus bring into frustration. We will always strive for better and best performance for our guest. Thank you and we hope to see you again for better experience
R***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 31 week(s) ago
one of the best hotels in Penang. staff is very friendly. clean room. this is a deluxe room type room without a balcony. breakfast has a lot of choices and is delicious and I like the lobby the most which is always fragrant. only the changing room at the pool is clogged. flooding when you want to change other clothes tip top 👍🏼
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Accommodation's Reply
05 May 2025
Thank you for your support and very positive feedback! We really appreciate it. Hopefully we can meet again in the future. Thank you and we apologize for the damage caused by the water stagnation in the mentioned area. We will improve the condition of our facilities so that we can always provide the best. Hopefully we will meet again.
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Nur A. b. K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 44 week(s) ago
Surrounding view is calming and also suitable for family vacations
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1 people find it helpful
Accommodation's Reply
07 Feb 2025
Dear guests, thank you for your positive review and we hope you will visit and stay at Bertam Resort & Waterpark Penang again in the future! Syida
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N***r
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10.0
/10
Reviewed 45 week(s) ago
Good to staying again. Family friendly
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Accommodation's Reply
02 Feb 2025
Dear valued customer, Thank you so much for lending us your time to review and shared your experience at our resort! We truly happy to hear that you have a such an amazing stay! See you in the future. Syida
n***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 45 week(s) ago
I like the amazing Turkish Arabian design. Will come back again with my family. Suitable for family with kids. We enjoyed our stay here.
1 people find it helpful
Accommodation's Reply
02 Feb 2025
Dear guest, Thank you for your kind words! We’re so happy to hear that you loved the Turkish Arabian design and had an enjoyable stay with your family. It’s great to know that the resort was perfect for your family, especially with kids. We can’t wait to welcome you back for another amazing stay! Syida
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 52 week(s) ago
Everything are perfect the moment u enter Bertam resort from guard, receptionist,all staff, enviroment, ambience, room (auto curtain open and close WoW!!!) breakfast, especially pool big and Unique.
+2
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Accommodation's Reply
05 Dec 2024
Dear customer, Wam greetings from Bertam Resort & Waterpark Penang! Thank you for your glowing review! We're delighted that you enjoyed every aspect of your stay, from the warm welcome by our staff to the unique room features and impressive pool. We aim to make every moment special, and it's wonderful to hear we succeeded. We can't wait to host you again soon! Best regards, Syida
Number of reviews per page
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Bedroom 4 Bertam Resort & Water Park Penang

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.9
Very Good
From 118 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.2

Meal

9.2

Location

9.1

Service and Facilites

8.9

People often mention about Bertam Resort & Water Park Penang
All
Family Friendly (21)
Hotel Area (20)
Bedroom (19)
Staff Friendliness (18)
Room Space (18)
Bathroom (17)
Taste (16)
Surroundings (14)
Activity Option (14)
Check-in/out Time (14)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Bertam Resort & Water Park Penang

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 5 day(s) ago
Stayed for 3D2N. Asked for early check in at 1330 but need to wait until 1430 for the room. Went to the game room for billiard but the #of balls were incomplete and the snooker table seems need some repairment (balls would fall directly to the floor; or stuck in the pipe). No alcohol in any of the hotel restaurants. Room was spacious, clean and good natural lighting. However at night was a bit dark due to minimum lights. Breakfast was great with lots of options from malay, chinese and western. Restaurant gets crowded very quickly (there were ~4corporate gatherings during my stay). Hence early 7am breakfast would be safer. Gym area was great with lots of equipment - note that the hotel offers gym membership for public as well. Guests can join the Zumba class for an additional MYR30. Swimming pool closes at 8pm. Was crowded with kids and families from morning till ~7pm. Note that most of the hotel visitors are moslem, hence mostly wears a fully-covered swimsuit. Bertam Water park is walking distance, with ticket price for adult at MYR45. Room facing the water park was a bit noisy, with water park closes at 5pm. Also note the water park was mostly crowded with kids and families, mostly wearing fully-covered swimsuit. Tried the hot air balloon for MYR100. Ride took ~7mins and view was just okay. Nothing special. Overall nice stay but location was a bit far from the Georgetown (~1h drive). Food orders need to be picked up at the guardhouse (~2mins walking from lobby under the sun heat) as online food drivers were not allowed to come into the lobby.
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+5
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w***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Beautiful hotel, very worth it and I didn't expect to get such a cheap price with the traveloka website. All facilities are complete and worth it for children
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.0
/10
Reviewed 6 week(s) ago
Went to the in-house restaurant and asked if they could send the food to my mom’s room since it’s just a few steps away they said no, which was fine. I waited quite a while for my meal, didn’t want it to get cold. When I brought it to my mom’s room, the cucur udang came in one big piece with no cutlery. I went back and asked how we were supposed to eat it without any utensils. But another staff stood in and helped, apologised then sent cutlery to my mom’s room. Kudos to that staff! But the cucur udang was way too oily compared to the one at the KL branch. Really disappointing. The whole place looked so dull definitely not because of the weather, but because they didn’t switch on all the lights for some reason. The hotel is new, but the service was inconsistent and inconvenient. I had to go to the front desk a few times because my room card kept not working. Mind you I didnt even place the card near to my phone. But yeah. My room was on level 2 and quite far from the lift, so going to the counter for help was really troublesome. Overall, it was a bad experience for me.
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Fmas M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 8 week(s) ago
The hotel staff is very friendly, the view and hotel pool are very big and beautiful. Only the breakfast food is not satisfactory in terms of taste..
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L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
What a lovely hotel and what a wonderful experience. Breakfast options are diverse. The atmosphere is really pleasant. Thank you for the club suite upgrade. I adore it. I will absolutely repeat 😍
+4
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Yau K. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 10 week(s) ago
Great hotel... Good breakfast... Large pool... Spacious parking lot... Comfortable bed...
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
interesting and comfortable place..beautiful view
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M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
Suggest to have an exit door at B floor in the future, quite difficult to get in the car when raining season. Need to go lobby and go to parking lot.
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R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 12 week(s) ago
Actually, this is the second time I've stayed at Bertam Resort again.. and this time I stayed at this hotel with all my children.. this time I was disappointed with the comfort of the room.. the scary thing was the first night, suddenly someone knocked on the headboard of our room very loudly... remember there is a mystic.. scary too... the second night was the same at 10 o'clock there was a sound of people playing ping pong near the headboard when the receptionist looked like we couldn't talk loudly or laugh.. we talked in whispers, even in the library there was someone next door who wanted to sleep deeply... seriously... we are on holiday why is this like that... very stressful situation... the children were disappointed... and then at 5 am there was a snooze sound that wouldn't stop and suddenly the sound of someone delirious very loudly near the room before... at 7 am our room alarm sounded... but next door again there was a loud knock on the headboard... as if he was in our room... very annoying already at 7 am... don't want the alarm to sound instead of 3 am... it's annoying when you sit down My own room at home is more comfortable... this is like being stalked...
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e***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
'Check-in' tidak berapa lancar. Staf perempuan F muka 'ketat' dan salah bagi bilik. Terima kasih kepada staf-staf lain yang membantu dalam perpindahan bilik. 2 kali berurusan dengan staf sama still muka ketat juga, cara berkomunikasi kurang profesional/kurang baik. Mohon pihak HR hantar staf F ke kursus komunikasi. Breakfast banyak pilihan dan sedap. Tempat cantik.Bilik bersih. Enjoyable stay.
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e***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
good..all good.the kids like it.
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N***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 21 week(s) ago
Family friendly hotel. Will repeat!
1 people find it helpful
Asrina
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
I had a great experience at this hotel. The staff were friendly and always ready to help. The room was clean and comfortable and the hotel itself was beautiful. I’m really happy with my stay and would definitely come back!
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Accommodation's Reply
30 Jun 2025
Dear Asrina, Thank you for taking the time to share your feedback from your visit to the Bertam Resort & Water Park. We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our team member. It is always a pleasure to have you as our guest and on behalf of all the member of the resort and we look forward to welcoming you back. Kind Regards, Navin Nishaal Executive Assistant Manager
J***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
1000/10 best hotel during stay penang very clean tidy staff friendly. family friendly many places for family activities kids happy mummy daddy pon relex. many places ootd
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Accommodation's Reply
13 Jun 2025
Thank you for your support and compliments! We are very happy to receive a 1000/10 rating from you! We look forward to welcoming you and your family back to Bertam Resort Penang in the future!
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r***t
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 30 week(s) ago
I was quite disappointed with the Wi-Fi connectivity. For a hotel of this caliber, I expected a stable and fast internet connection, especially since I needed to work during my stay. Unfortunately, the signal was often weak and unreliable, which made basic tasks like uploading a file quite frustrating. I hope the management takes this into serious consideration, as reliable internet is now a basic necessity for both leisure and business travelers.
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Accommodation's Reply
25 May 2025
Dear valued guest, Thank you for your time to share the honest feedback with us. We are truly appreciate your effort and will investigate further this issue so that it would not happen in future . We are deeply sorry as you faced difficulty thus bring into frustration. We will always strive for better and best performance for our guest. Thank you and we hope to see you again for better experience
R***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 31 week(s) ago
one of the best hotels in Penang. staff is very friendly. clean room. this is a deluxe room type room without a balcony. breakfast has a lot of choices and is delicious and I like the lobby the most which is always fragrant. only the changing room at the pool is clogged. flooding when you want to change other clothes tip top 👍🏼
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Accommodation's Reply
05 May 2025
Thank you for your support and very positive feedback! We really appreciate it. Hopefully we can meet again in the future. Thank you and we apologize for the damage caused by the water stagnation in the mentioned area. We will improve the condition of our facilities so that we can always provide the best. Hopefully we will meet again.
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Nur A. b. K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 44 week(s) ago
Surrounding view is calming and also suitable for family vacations
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1 people find it helpful
Accommodation's Reply
07 Feb 2025
Dear guests, thank you for your positive review and we hope you will visit and stay at Bertam Resort & Waterpark Penang again in the future! Syida
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N***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 45 week(s) ago
Good to staying again. Family friendly
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Accommodation's Reply
02 Feb 2025
Dear valued customer, Thank you so much for lending us your time to review and shared your experience at our resort! We truly happy to hear that you have a such an amazing stay! See you in the future. Syida
n***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 45 week(s) ago
I like the amazing Turkish Arabian design. Will come back again with my family. Suitable for family with kids. We enjoyed our stay here.
1 people find it helpful
Accommodation's Reply
02 Feb 2025
Dear guest, Thank you for your kind words! We’re so happy to hear that you loved the Turkish Arabian design and had an enjoyable stay with your family. It’s great to know that the resort was perfect for your family, especially with kids. We can’t wait to welcome you back for another amazing stay! Syida
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 52 week(s) ago
Everything are perfect the moment u enter Bertam resort from guard, receptionist,all staff, enviroment, ambience, room (auto curtain open and close WoW!!!) breakfast, especially pool big and Unique.
+2
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Accommodation's Reply
05 Dec 2024
Dear customer, Wam greetings from Bertam Resort & Waterpark Penang! Thank you for your glowing review! We're delighted that you enjoyed every aspect of your stay, from the warm welcome by our staff to the unique room features and impressive pool. We aim to make every moment special, and it's wonderful to hear we succeeded. We can't wait to host you again soon! Best regards, Syida
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