How many rooms are available at Bertam Resort & Water Park Penang?

Bertam Resort & Water Park Penang has 282 rooms in total.

Does Bertam Resort & Water Park Penang provide parking?

Yes, Bertam Resort & Water Park Penang provides parking. Please confirm details directly with the hotel.

Does Bertam Resort & Water Park Penang have a swimming pool?

Yes, a swimming pool is available at Bertam Resort & Water Park Penang.

What do past guests say about Bertam Resort & Water Park Penang?

Bertam Resort & Water Park Penang is well-known for its Cleanliness, Room Comfort, Meal, as reviewed by verified Traveloka guests.

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Bertam Resort & Water Park Penang

Name: Bertam Resort & Water Park Penang
Address: Lot 12854, Jalan Tun Hamdan Sheikh Tahir Mukim 6, , Kepala Batas, Seberang Perai, Penang, Malaysia, 13200, Lot 12854, Jalan Tun Hamdan Sheikh Tahir Mukim 6,, Penang, 13200, Malaysia
Rating: 8.8

Resorts

8.8

/10

Very Good

131 reviews

What Guests Say About Their Stay

L***a

10.0

/ 10

What a lovely hotel and what a wonderful experience. Breakfast options are diverse. The atmosphere is really pleasant. Thank you for the club suite upgrade. I adore it. I will absolutely repeat 😍

Asrina

10.0

/ 10

I had a great experience at this hotel. The staff were friendly and always ready to help. The room was clean and comfortable and the hotel itself was beautiful. I’m really happy with my stay and would definitely come back!

J***A

10.0

/ 10

1000/10 best hotel during stay penang very clean tidy staff friendly. family friendly many places for family activities kids happy mummy daddy pon relex. many places ootd

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n***r

9.4

/ 10

I like the amazing Turkish Arabian design. Will come back again with my family. Suitable for family with kids. We enjoyed our stay here.

N***r

9.4

/ 10

It was a great experience staying here. Worth every cent. Housekeeping service very fast (asked for bodywash refill and they came in within 5 minutes). Food spread tastes okay and affordable. What I really love are the ambiance and surroundings. Well done!

In the Area

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Lot 12854, Jalan Tun Hamdan Sheikh Tahir Mukim 6, , Kepala Batas, Seberang Perai, Penang, Malaysia, 13200

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

Elevator

WiFi

note: resort was previously named Bertam Resort & Water Park Staying at Bertam Resort & Water Park Penang is a good choice when you are visiting Kepala Batas. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

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What's around Bertam Resort & Water Park Penang

Lot 12854, Jalan Tun Hamdan Sheikh Tahir Mukim 6, , Kepala Batas, Seberang Perai, Penang, Malaysia, 13200

Discover More Places

Exterior 2 Bertam Resort & Water Park Penang

Discover More About Bertam Resort & Water Park Penang

note: resort was previously named Bertam Resort & Water Park

Location

Staying at Bertam Resort & Water Park Penang is a good choice when you are visiting Kepala Batas.

About Bertam Resort & Water Park Penang

Have fun with various entertaining facilities for you and the whole family at Bertam Resort & Water Park Penang, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Bertam Resort & Water Park Penang is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Bertam Resort & Water Park Penang is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

This resort is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

Spa treatment is one of the main features of the resort. Pamper yourself with the relaxing treatment that rejuvenates you.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The resort’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Bertam Resort & Water Park Penang exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Bertam Resort & Water Park Penang is a resort with great comfort and excellent service according to most resort's guests.

Get precious and unforgettable moment during your stay at Bertam Resort & Water Park Penang.

All facilities in Bertam Resort & Water Park Penang

Bar, Cafe and Lounge

Swimming Pool

Fitness Center

Lobby

Exterior

Public Facilities

Parking
Elevator
24-hour room service
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

Hotel Services

Bellhop
Concierge
Money changer
Doorman
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Medical service

General

AC
Ballroom
Banquet
Connecting rooms
Family room
Non-smoking room
Swimming pool
Smoking area
Smoke-free

Food and Drinks

Restaurant with AC
Bar
Breakfast
Buffet breakfast
Buffet dinner
Cafe
Dining area
Poolside bar

In-room Facilities

Bathrobe
Cable TV
Desk
Hairdryer
In-room safe
Minibar
Shower
TV

Things to Do

Fitness center
Library
Outdoor pool
Sauna

Accessibilty

Accessible bathroom
Accessible parking
Disabled access friendly

Business Facilities

Business center
Conference room
Meeting facilities

Family-friendly Facilities

Kids club
Children pool

Connectivity

INTERNATIONAL_CALL
Free WiFi

Nearby Facilities

Shops

Accommodation Policy & General Information in Bertam Resort & Water Park Penang

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

General Check-in Instructions

Airport Transfer Service Available On Request @ RM225+ (Starex)

Deposit

Deposit MYR 200.00 is required upon check-in. The accommodation accepts cash, debit or credit card.

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time	From 15:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Bertam Resort & Water Park Penang	282
Number of floors in Bertam Resort & Water Park Penang	5
Another facilities in Bertam Resort & Water Park Penang	24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service

Frequently asked question in Bertam Resort & Water Park Penang

What are available facilities at Bertam Resort & Water Park Penang?

There are top facilites at Bertam Resort & Water Park Penang such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Bertam Resort & Water Park Penang?

The standard check-in time at Bertam Resort & Water Park Penang is starting from From 15:00 while the latest check-out time is at Before 12:00

Does Bertam Resort & Water Park Penang provide breakfast?

Yes, Bertam Resort & Water Park Penang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Bertam Resort & Water Park Penang?

Bertam Resort & Water Park Penang is a 5.0-star hotel.

How many floors does Bertam Resort & Water Park Penang have?

Bertam Resort & Water Park Penang has 5 floors.

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More Reviews from Other Guests in Bertam Resort & Water Park Penang

Overall Ratings & Reviews Bertam Resort & Water Park Penang

Traveloka (118)

Other sources (13)

8.9

Very Good

From 118 reviews

Provided by travelers on

Cleanliness

9.3

Room Comfort

9.2

Meal

9.2

Location

9.1

Service and Facilites

8.9

People often mention about Bertam Resort & Water Park Penang

All

Family Friendly (21)

Hotel Area (20)

Bedroom (19)

Staff Friendliness (18)

Room Space (18)

Bathroom (17)

Taste (16)

Surroundings (14)

Activity Option (14)

Check-in/out Time (14)

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Traveler Reviews Bertam Resort & Water Park Penang

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Customer reviews

Verified Traveler

Leisure

9.6

/10

Reviewed 5 day(s) ago

Stayed for 3D2N. Asked for early check in at 1330 but need to wait until 1430 for the room. Went to the game room for billiard but the #of balls were incomplete and the snooker table seems need some repairment (balls would fall directly to the floor; or stuck in the pipe). No alcohol in any of the hotel restaurants. Room was spacious, clean and good natural lighting. However at night was a bit dark due to minimum lights. Breakfast was great with lots of options from malay, chinese and western. Restaurant gets crowded very quickly (there were ~4corporate gatherings during my stay). Hence early 7am breakfast would be safer. Gym area was great with lots of equipment - note that the hotel offers gym membership for public as well. Guests can join the Zumba class for an additional MYR30. Swimming pool closes at 8pm. Was crowded with kids and families from morning till ~7pm. Note that most of the hotel visitors are moslem, hence mostly wears a fully-covered swimsuit. Bertam Water park is walking distance, with ticket price for adult at MYR45. Room facing the water park was a bit noisy, with water park closes at 5pm. Also note the water park was mostly crowded with kids and families, mostly wearing fully-covered swimsuit. Tried the hot air balloon for MYR100. Ride took ~7mins and view was just okay. Nothing special. Overall nice stay but location was a bit far from the Georgetown (~1h drive). Food orders need to be picked up at the guardhouse (~2mins walking from lobby under the sun heat) as online food drivers were not allowed to come into the lobby.

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w***n

Leisure

10.0

/10

Reviewed 5 week(s) ago

Beautiful hotel, very worth it and I didn't expect to get such a cheap price with the traveloka website. All facilities are complete and worth it for children

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Verified Traveler

Leisure

6.0

/10

Reviewed 6 week(s) ago

Went to the in-house restaurant and asked if they could send the food to my mom’s room since it’s just a few steps away they said no, which was fine. I waited quite a while for my meal, didn’t want it to get cold. When I brought it to my mom’s room, the cucur udang came in one big piece with no cutlery. I went back and asked how we were supposed to eat it without any utensils. But another staff stood in and helped, apologised then sent cutlery to my mom’s room. Kudos to that staff! But the cucur udang was way too oily compared to the one at the KL branch. Really disappointing. The whole place looked so dull definitely not because of the weather, but because they didn’t switch on all the lights for some reason. The hotel is new, but the service was inconsistent and inconvenient. I had to go to the front desk a few times because my room card kept not working. Mind you I didnt even place the card near to my phone. But yeah. My room was on level 2 and quite far from the lift, so going to the counter for help was really troublesome. Overall, it was a bad experience for me.

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Fmas M.

Leisure

9.6

/10

Reviewed 8 week(s) ago

The hotel staff is very friendly, the view and hotel pool are very big and beautiful. Only the breakfast food is not satisfactory in terms of taste..

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L***a

Staycation

10.0

/10

Reviewed 10 week(s) ago

What a lovely hotel and what a wonderful experience. Breakfast options are diverse. The atmosphere is really pleasant. Thank you for the club suite upgrade. I adore it. I will absolutely repeat 😍

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Yau K. S.

Leisure

8.8

/10

Reviewed 10 week(s) ago

Great hotel... Good breakfast... Large pool... Spacious parking lot... Comfortable bed...

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Verified Traveler

10.0

/10

Reviewed 11 week(s) ago

interesting and comfortable place..beautiful view

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M***d

Leisure

9.4

/10

Reviewed 11 week(s) ago

Suggest to have an exit door at B floor in the future, quite difficult to get in the car when raining season. Need to go lobby and go to parking lot.

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R***a

Leisure

6.3

/10

Reviewed 12 week(s) ago

Actually, this is the second time I've stayed at Bertam Resort again.. and this time I stayed at this hotel with all my children.. this time I was disappointed with the comfort of the room.. the scary thing was the first night, suddenly someone knocked on the headboard of our room very loudly... remember there is a mystic.. scary too... the second night was the same at 10 o'clock there was a sound of people playing ping pong near the headboard when the receptionist looked like we couldn't talk loudly or laugh.. we talked in whispers, even in the library there was someone next door who wanted to sleep deeply... seriously... we are on holiday why is this like that... very stressful situation... the children were disappointed... and then at 5 am there was a snooze sound that wouldn't stop and suddenly the sound of someone delirious very loudly near the room before... at 7 am our room alarm sounded... but next door again there was a loud knock on the headboard... as if he was in our room... very annoying already at 7 am... don't want the alarm to sound instead of 3 am... it's annoying when you sit down My own room at home is more comfortable... this is like being stalked...

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e***o

8.5

/10

Reviewed 16 week(s) ago

'Check-in' tidak berapa lancar. Staf perempuan F muka 'ketat' dan salah bagi bilik. Terima kasih kepada staf-staf lain yang membantu dalam perpindahan bilik. 2 kali berurusan dengan staf sama still muka ketat juga, cara berkomunikasi kurang profesional/kurang baik. Mohon pihak HR hantar staf F ke kursus komunikasi. Breakfast banyak pilihan dan sedap. Tempat cantik.Bilik bersih. Enjoyable stay.

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e***u

Leisure

10.0

/10

Reviewed 19 week(s) ago

good..all good.the kids like it.

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N***r

Staycation

9.7

/10

Reviewed 21 week(s) ago

Family friendly hotel. Will repeat!

1 people find it helpful

Asrina

Staycation

10.0

/10

Reviewed 23 week(s) ago

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Accommodation's Reply

30 Jun 2025

Dear Asrina, Thank you for taking the time to share your feedback from your visit to the Bertam Resort & Water Park. We are delighted to read from your review that you had enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our team member. It is always a pleasure to have you as our guest and on behalf of all the member of the resort and we look forward to welcoming you back. Kind Regards, Navin Nishaal Executive Assistant Manager

J***A

10.0

/10

Reviewed 25 week(s) ago

1000/10 best hotel during stay penang very clean tidy staff friendly. family friendly many places for family activities kids happy mummy daddy pon relex. many places ootd

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Accommodation's Reply

13 Jun 2025

Thank you for your support and compliments! We are very happy to receive a 1000/10 rating from you! We look forward to welcoming you and your family back to Bertam Resort Penang in the future!

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r***t

Business

9.7

/10

Reviewed 30 week(s) ago

I was quite disappointed with the Wi-Fi connectivity. For a hotel of this caliber, I expected a stable and fast internet connection, especially since I needed to work during my stay. Unfortunately, the signal was often weak and unreliable, which made basic tasks like uploading a file quite frustrating. I hope the management takes this into serious consideration, as reliable internet is now a basic necessity for both leisure and business travelers.

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Accommodation's Reply

25 May 2025

Dear valued guest, Thank you for your time to share the honest feedback with us. We are truly appreciate your effort and will investigate further this issue so that it would not happen in future . We are deeply sorry as you faced difficulty thus bring into frustration. We will always strive for better and best performance for our guest. Thank you and we hope to see you again for better experience

R***n

Leisure

9.7

/10

Reviewed 31 week(s) ago

one of the best hotels in Penang. staff is very friendly. clean room. this is a deluxe room type room without a balcony. breakfast has a lot of choices and is delicious and I like the lobby the most which is always fragrant. only the changing room at the pool is clogged. flooding when you want to change other clothes tip top 👍🏼

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Accommodation's Reply

05 May 2025

Thank you for your support and very positive feedback! We really appreciate it. Hopefully we can meet again in the future. Thank you and we apologize for the damage caused by the water stagnation in the mentioned area. We will improve the condition of our facilities so that we can always provide the best. Hopefully we will meet again.

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Nur A. b. K.

Leisure

8.5

/10

Reviewed 44 week(s) ago

Surrounding view is calming and also suitable for family vacations

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1 people find it helpful

Accommodation's Reply

07 Feb 2025

Dear guests, thank you for your positive review and we hope you will visit and stay at Bertam Resort & Waterpark Penang again in the future! Syida

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N***r

10.0

/10

Reviewed 45 week(s) ago

Good to staying again. Family friendly

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Accommodation's Reply

02 Feb 2025

Dear valued customer, Thank you so much for lending us your time to review and shared your experience at our resort! We truly happy to hear that you have a such an amazing stay! See you in the future. Syida

n***r

Leisure

9.4

/10

Reviewed 45 week(s) ago

I like the amazing Turkish Arabian design. Will come back again with my family. Suitable for family with kids. We enjoyed our stay here.

1 people find it helpful

Accommodation's Reply

02 Feb 2025

Dear guest, Thank you for your kind words! We’re so happy to hear that you loved the Turkish Arabian design and had an enjoyable stay with your family. It’s great to know that the resort was perfect for your family, especially with kids. We can’t wait to welcome you back for another amazing stay! Syida

R***a

Leisure

10.0

/10

Reviewed 52 week(s) ago

Everything are perfect the moment u enter Bertam resort from guard, receptionist,all staff, enviroment, ambience, room (auto curtain open and close WoW!!!) breakfast, especially pool big and Unique.

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Accommodation's Reply

05 Dec 2024

Dear customer, Wam greetings from Bertam Resort & Waterpark Penang! Thank you for your glowing review! We're delighted that you enjoyed every aspect of your stay, from the warm welcome by our staff to the unique room features and impressive pool. We aim to make every moment special, and it's wonderful to hear we succeeded. We can't wait to host you again soon! Best regards, Syida

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Bedroom 4 Bertam Resort & Water Park Penang

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