Nerea Tulum

Hotels
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9.2
/10
Exceptional
148 reviews

What Guests Say About Their Stay

Mónica

10.0
/ 10
Jesus was the best! We loved the resort , food was amazing, service rooms are outstanding! Will deff go back

Jaime

10.0
/ 10
It is the place to relax. We were there during the superbowl sunday, and nobody mention it to us after the initial offer for a free diner we declined. Excellent service by a young, diligent, respectful and attentive staff. Important mention to Jesus, Miguel, Cayetano and Axel. The warf is a special touch to an already piece of paradise. Old style perfection. Thank you staff.

matthew

10.0
/ 10
This was the best stay of my trip. Jesus was an amazing receptionist he made the first few hours of our trip so much fun. Room was amazing, the sounds and views of the ocean came right into the room. Food and drinks were top notch. Highly recommend 🙂
In the Area
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Fraccionamiento tankah III Mza 3 Lote 21, Tulum, Estado de Quintana Roo, Mexico, 77760

Main Facilities

See more
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Nerea Tulum is a hotel is located at Tulum. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Nerea Tulum

Fraccionamiento tankah III Mza 3 Lote 21, Tulum, Estado de Quintana Roo, Mexico, 77760
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Lobby Nerea Tulum
Exterior 2 Nerea Tulum

Discover More About Nerea Tulum

Location


Nerea Tulum is a hotel is located at Tulum.

About Nerea Tulum

From business event to corporate gathering, Nerea Tulum provides complete services and facilities that you and your colleagues need.

Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.

Not only located within easy reach of various places of interests for your adventure, but staying at Nerea Tulum will also give you a pleasant stay.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Nerea Tulum is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Nerea Tulum.

All facilities in Nerea Tulum

Bar, Cafe and Lounge Nerea Tulum
Bar, Cafe and Lounge
Swimming Pool Nerea Tulum
Swimming Pool
Entertainment Facility Nerea Tulum
Entertainment Facility
Fitness Center Nerea Tulum
Fitness Center
Common Space Nerea Tulum
Common Space

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • Outdoor facilities
  • Marina
  • Beach umbrella
  • Spa
  • Beach towel
  • Beach sun loungers
  • Pool sun loungers

Hotel Services

  • Express check-in
  • Luggage storage
  • Express check-out
  • 24-hour Receptionist
  • Concierge

Food and Drinks

  • Poolside bar
  • Breakfast
  • Snack bar

General

  • Parking
  • Lazy river
  • Terrace

Public Facilities

  • Parking
  • Smoke-free area
  • Safety deposit box

Transportation

  • Secure parking

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Sports and Recreations

  • Snorkeling

Accommodation Policy & General Information in Nerea Tulum

Important Note
  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 5 years old and younger are not permitted at this property.
  • Only registered guests are allowed in the guestrooms.
  • A car is recommended for transportation to and from this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

  • Fee for cooked-to-order breakfast: approximately USD 20 to 40 per person
  • Airport shuttle fee: USD 288 per vehicle (roundtrip, maximum occupancy 2)
  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Allowed

Property does not require health documentation at check-in, Professional property host/manager, Contactless check-out is available, LGBTQIA+ friendly, Noise-free rooms not guaranteed, Cashless transactions are available, Car recommended, Children not allowed, Contactless check-in is available, Essential workers only - NO, Guest will receive an email before arrival 24 hours, Guests will receive an email with special check-in instructions, Property does not offer onsite COVID-19 testing, No cribs (infant beds) available, No rollaway/extra beds available, On bay, No elevators

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Nerea Tulum
22
Number of floors in Nerea Tulum
3
Another facilities in Nerea Tulum
Romantic proposal packages, Outdoor pool, Outdoor facilities, Marina, Beach umbrella

Frequently asked question in Nerea Tulum

What are available facilities at Nerea Tulum?
There are top facilites at Nerea Tulum such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Nerea Tulum?
The standard check-in time at Nerea Tulum is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Nerea Tulum provide breakfast?
Yes, Nerea Tulum provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Nerea Tulum?
Nerea Tulum is a 4.0-star hotel.
How many floors does Nerea Tulum have?
Nerea Tulum has 3 floors.
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More Reviews from Other Guests in Nerea Tulum

9.2
Exceptional
From 148 reviews
Cleanliness

9.4

Room Comfort

9.4

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Nerea Tulum

Number of reviews per page
20
40
Top reviews
corey isidro
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

good
Melissa
icon-with Partner
with Partner
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

The rooms were beautiful and the view was beautiful from the rooftop suite. The restaurant staff was very attentive and the food was delicious. Our host, Jesus, was outstanding. He gave our whole experience his utmost attention. We would definitely stay there again.
Mónica
icon-with Partner
with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Jesus was the best! We loved the resort , food was amazing, service rooms are outstanding! Will deff go back
Anthony
icon-with Partner
with Partner
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The front desk staff, especially Jesus, and housekeepers were great, rooms are excellent, some quirks….water you have to take to refill, limited coffee provided, no new towels provided. Not a big deal, but also not expected in a Michelin rated hotel. The restaurant though, it’s hard to even know where to start. Food is poor quality, very expensive for what it is, and very limited in the options you have. Skip the ceviche, it’s not worth eating. Service is slow and the bare minimum effort is provided. Food concept and offering does not match what the hotel website discusses. Needs serious work from the management down.
Read More
Ian
icon-with Partner
with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

We quite enjoyed our oceanfront room.
Jaime
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

It is the place to relax. We were there during the superbowl sunday, and nobody mention it to us after the initial offer for a free diner we declined. Excellent service by a young, diligent, respectful and attentive staff. Important mention to Jesus, Miguel, Cayetano and Axel. The warf is a special touch to an already piece of paradise. Old style perfection. Thank you staff.
Read More
terry
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Small boutique hotel away from hipster row. Tiny beach. A couple stand-out employees, Jesus and Cayetano. Clean room. The biggest issue was construction going on next door. Very loud during daytime. Not the hotel's fault, but kind of a bummer.
samuel
icon-with Partner
with Partner
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Nerea was amazing
matthew
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

This was the best stay of my trip. Jesus was an amazing receptionist he made the first few hours of our trip so much fun. Room was amazing, the sounds and views of the ocean came right into the room. Food and drinks were top notch. Highly recommend 🙂
Amanda Lettre
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Pretty much everything, except the room.
Nancy
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Beautiful property. I had the loveliest room. My stay would not have been as wonderful as it was without Jesus who was friendly, helpful and and absolute joy to interact with. Thank you, Jesus!
Ken
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Jesus was the highlight of the facilities. Great attitude, always helpful and friendly. Hotel was nice and had good AC, hot water and good views. Not many restaurants around, Umbal the restaurant at the hotel was decent for the price, BSKY was terrible at the sister hotel Mereva, steer clear of that place, Icaro at Bespoke was phenomenal! Really such good quality and service for a similar price point. We had massages at the hotel which were good. There is construction next door so weekdays were kind of loud. Awesome selection of free stuff, kayak, snorkeling gear, etc. loved the calmer waters from the barrier reef. Had a private dinner on the pier which Miguel set up for us and had good food/service. Nothing out of this world but good food nonetheless. Loved walking the beaches to find interesting corals and shells. Big thanks to Jesus and Miguel for a great experience.
Read More
Jamal
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Stayed here in June. Staff was kind, room was clean. Unable to swim at the beach at that time of the year due to sargassum but they also have pools. We had the suite with a pool on the rooftop and it was worth it. Property was quiet and we only saw 2-3 other guests during our 4 night stay which is what we were looking for. Peaceful place.
Read More
Keren
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Beautiful hotel and helpful staff
Kaylee
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

The staff was great and the hotel was like a healing getaway while being close enough to town. It was also very easy to find off the highway.
TIMOTHY
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Still a beautiful place to stay, secluded and serene. Hopefully La Palapa will be replaced. The kitchen was closed for renevation but they upgraded me to a room with a private rooftop pool.
CARLOS
icon-Leisure
Leisure
10.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Acogedor y sereno, es el refugio perfecto para desconectar y dejarse abrazar por la naturaleza.
CARLOS
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Nestled north of Tulum, this hidden haven wraps you in stillness, where the whispers of the scenery dance with golden light. Each morning unfolds like a love letter, breathtaking views pouring through the windows, painting dreams across the sky. Private and soulfully cozy, it cradles you in nature’s gentle hush, as if the earth itself is exhaling peace.
Read More
Bruce James
icon-Leisure
Leisure
10.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

Quiet and beautiful retreat, wonderful staff.
Stephanie
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Loved how quiet and secluded it was.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Nerea Tulum

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.2
Exceptional
From 148 reviews
Cleanliness

9.4

Room Comfort

9.4

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Nerea Tulum

Number of reviews per page
20
40
Top reviews
corey isidro
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

good
Melissa
icon-with Partner
with Partner
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

The rooms were beautiful and the view was beautiful from the rooftop suite. The restaurant staff was very attentive and the food was delicious. Our host, Jesus, was outstanding. He gave our whole experience his utmost attention. We would definitely stay there again.
Mónica
icon-with Partner
with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Jesus was the best! We loved the resort , food was amazing, service rooms are outstanding! Will deff go back
Anthony
icon-with Partner
with Partner
8.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

The front desk staff, especially Jesus, and housekeepers were great, rooms are excellent, some quirks….water you have to take to refill, limited coffee provided, no new towels provided. Not a big deal, but also not expected in a Michelin rated hotel. The restaurant though, it’s hard to even know where to start. Food is poor quality, very expensive for what it is, and very limited in the options you have. Skip the ceviche, it’s not worth eating. Service is slow and the bare minimum effort is provided. Food concept and offering does not match what the hotel website discusses. Needs serious work from the management down.
Read More
Ian
icon-with Partner
with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

We quite enjoyed our oceanfront room.
Jaime
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

It is the place to relax. We were there during the superbowl sunday, and nobody mention it to us after the initial offer for a free diner we declined. Excellent service by a young, diligent, respectful and attentive staff. Important mention to Jesus, Miguel, Cayetano and Axel. The warf is a special touch to an already piece of paradise. Old style perfection. Thank you staff.
Read More
terry
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Small boutique hotel away from hipster row. Tiny beach. A couple stand-out employees, Jesus and Cayetano. Clean room. The biggest issue was construction going on next door. Very loud during daytime. Not the hotel's fault, but kind of a bummer.
samuel
icon-with Partner
with Partner
10.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Nerea was amazing
matthew
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

This was the best stay of my trip. Jesus was an amazing receptionist he made the first few hours of our trip so much fun. Room was amazing, the sounds and views of the ocean came right into the room. Food and drinks were top notch. Highly recommend 🙂
Amanda Lettre
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Pretty much everything, except the room.
Nancy
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Beautiful property. I had the loveliest room. My stay would not have been as wonderful as it was without Jesus who was friendly, helpful and and absolute joy to interact with. Thank you, Jesus!
Ken
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Jesus was the highlight of the facilities. Great attitude, always helpful and friendly. Hotel was nice and had good AC, hot water and good views. Not many restaurants around, Umbal the restaurant at the hotel was decent for the price, BSKY was terrible at the sister hotel Mereva, steer clear of that place, Icaro at Bespoke was phenomenal! Really such good quality and service for a similar price point. We had massages at the hotel which were good. There is construction next door so weekdays were kind of loud. Awesome selection of free stuff, kayak, snorkeling gear, etc. loved the calmer waters from the barrier reef. Had a private dinner on the pier which Miguel set up for us and had good food/service. Nothing out of this world but good food nonetheless. Loved walking the beaches to find interesting corals and shells. Big thanks to Jesus and Miguel for a great experience.
Read More
Jamal
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Stayed here in June. Staff was kind, room was clean. Unable to swim at the beach at that time of the year due to sargassum but they also have pools. We had the suite with a pool on the rooftop and it was worth it. Property was quiet and we only saw 2-3 other guests during our 4 night stay which is what we were looking for. Peaceful place.
Read More
Keren
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Beautiful hotel and helpful staff
Kaylee
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

The staff was great and the hotel was like a healing getaway while being close enough to town. It was also very easy to find off the highway.
TIMOTHY
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Still a beautiful place to stay, secluded and serene. Hopefully La Palapa will be replaced. The kitchen was closed for renevation but they upgraded me to a room with a private rooftop pool.
CARLOS
icon-Leisure
Leisure
10.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Acogedor y sereno, es el refugio perfecto para desconectar y dejarse abrazar por la naturaleza.
CARLOS
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Nestled north of Tulum, this hidden haven wraps you in stillness, where the whispers of the scenery dance with golden light. Each morning unfolds like a love letter, breathtaking views pouring through the windows, painting dreams across the sky. Private and soulfully cozy, it cradles you in nature’s gentle hush, as if the earth itself is exhaling peace.
Read More
Bruce James
icon-Leisure
Leisure
10.0
/10
Reviewed 63 week(s) ago

Expedia Group verified review

Quiet and beautiful retreat, wonderful staff.
Stephanie
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

Loved how quiet and secluded it was.
Number of reviews per page
20
40