Orchid House Tulum Beach

The staff, location, and the view from our room were top notch. We had some issues with the private pool, the lock, and our hot water heater. All were taken care of in a timely manner.

The view was beautiful The staff was wonderful More accommodating than some of the top notch hotels The breakfast amazing!!! The ocean view absolutely beautiful wonderful!!! Josue, Emanuel, Manuela, El chef Charly, Mary, raul, marcial, javi y Jonathan

Awesome place with awesome people

Worst experience ever. Do not recommend at all. This is not even a 1-star property. 1. Non-Functional Toilet and Poor Bathroom Setup: On our 1st night, the toilet in our room did not flush. Instead of fixing it immediately or offering another room, we were handed a toilet plunger and told it could only be repaired the next day. Washrooms not only lack an exhaust fan but also a wash basin. We had to leave the washroom and go across the room to wash our hands which is entirely impractical and unsanitary. 2. Lack of Basic Amenities: No dental kit was provided, which is kind of a standard in 5-star properties. 3. Misrepresentation of “Complimentary Continental Breakfast”: The complimentary breakfast provided was extremely poor and misleading. We were served only 2 slices of bread with jam, a few pieces of fruit, yogurt with granola, juice, and tea. The portion size given for two people was not enough even for one person. 4. Major Maintenance Issue and Flooding On the 2nd day morning the toilet again stopped functioning. When maintenance arrived to repair it, they broke a pipe, causing our entire room to be flooded with water. They did not care that our suitcases were lying there and would be ruined until we removed them ourselves. We were then forced to use the public restroom, only to discover there was no water supply in the whole property. The whole ordeal took more than 2 hours, where we had to leave the property unbathed and late, forcing us to miss our planned activities.

Old hotel but quiet and relaxed

The staff was really good and accommodating..!! They did take care of all the requirements we had .

Everything was great

A quaint and quiet place! The grounds and rooms were rustic, but lacked no amenities and was all incredibly beautiful

La Habitación “chalant” donde me quedé, estaba en malas condiciones. Tenía un olor a moho muy fuerte, habían muchos mosquitos, la bañera no la pudimos usar porque cuando la empezamos a llenar de agua empezaron a flotar muchos bichos y suciedad. Las paredes estaban pelándose. Y habían zonas negras en la pared de moho. Se le dijo a recepción que nos cambiaran de habitación pero nos dijeron que no tenían otra disponible. Como solo era por 2 noches decidimos quedarnos, pero tiene que ser uno de los peores hoteles en los que nos hemos quedado. Los de recepción eran muy amables, pero el hotel no lo recomiendo.

We really enjoyed our stay at the Orchid House! The accommodations are lovely and the staff are very pleasant. Would recommend!

La verdad no sé quién le da 9 puntos a este lugar. Está en pésimas condiciones desde el momento en el que llegas en la recepción, las instalaciónes y zonas comunes bastante malas. Lo que sale en las fotos es una farsa. Tuvimos que irnos desde el primer día. Pesimo!

We arrived on Monday to the address on Expedia; turned out it was the wrong address. Room was upgraded to a “better” room because of the whole address situation is was just substandard. There were stones in the sink for decor but it was just not hygienic and smelled bad. Bugs in the room, the free breakfast and lunch no where to be found, i asked some one for coffee the sent me to “gomart “, we checked out Tuesday morning went to another hotel and the receptionist said while laughing that we were not getting a refund for leaving two days early.

We had an amazing stay at Orchid House. Staff were super accommodating and always helpful. Being the low season we were one of the few guests there and honestly I can’t understand why more people weren’t there. Despite the seaweed we had a great time, instead of the ocean we visited cenotes and the pools at the sister properties. Absolutely perfect stay!

David and his staff were absolutely amazing! The food, the service, attentiveness, all 5 start! I would highly recommend this property. I will undoubtedly be returning

Staff is very friendly and helpful. This hotel is beach front, has a beach club and bar to relax . Love the rooms, simple but all I needed to disconnect and enjoy

Best vacation i have ever had we will be visiting again with all our family

I was a little nervous to travel to Tulum, I’d heard that it’s very expensive, that a lot of people had a bad time and just as many had a good time. You know, classic mixed reviews. Here’s my experience; We flew into the Tulum Airport and after being received after customs by undercover Time Share salesmen (& women) masquerading as a Taxi Service - we settled on Jungle Taxi. Very nice people and we haggled a ride to the hotel and back for our return flight. Next came the hotel - we arrived and met Marciel- a very nice gentleman and very polite and well mannered. He spoke the directions in English and took a long time explaining the accommodations to us, which I enjoyed. His vibe was basically, you are here for a while so you’re basically family - let me know what I can do to help you. & he lived up to that and was helpful Every day - so thank you, Marciel! Manuela poured our welcome drink - one of the main bartenders of the resort. Condrado helped us with anything else we needed while we lounged on the beach. We have enjoyed this experience and I would highly recommend Orchid Beach to anyone visiting Tulum. We stayed in Brassavola - a room on a second floor and close to the street entrance of the resort. This resort is quiet at night. I slept very well, no raves or loud bars nearby. Nice place for relaxing retreat or a small family. Be kind to the staff, don’t be a POS. You’re a representative of your country whether you like it or not.

This property was absolutely amazing, beautiful, clean, and the staff was so helpful and sweet, I recommend everyone to stay here if you don’t mind natural beauty and culture. Amazing stay will absolutely be coming back!

The air conditioning did not work. No compensation was offered. They nickel and dime you for everything even shower towels and beach towels. Food was not good. I expected better

Sad about the kelp in ocean. But hotel was amazing!