Orchid House Tulum Beach

Hotels
9.0
/10
Exceptional
312 reviews

What Guests Say About Their Stay

Susan

10.0
/ 10
Such a beautiful boutique hotel, right on the beach. Rooms were lovely, had everything we needed and was the perfect escape. We will definitely return!

John

10.0
/ 10
We had an amazing stay at Orchid House Tulum Beach. The room was spotless, beautifully designed, and super comfortable. The location is perfect — right on the beach and walkable to great restaurants and beach clubs. The staff was incredibly friendly and attentive, making everything easy from check-in to checkout. The vibe is relaxed but upscale. We would absolutely stay here again.

Chelsea

10.0
/ 10
Had a great couple of days. The staff was very nice. Quiet location, which I knew and appreciated. The beach had seaweed, but that’s the case along the entire Tulum coast. Breakfast was perfect, and lunch is available if you want it—and it’s very good too. They had balloons for my birthday in the room which was super sweet! Appreciated the AC in the room. Felt very safe and clean.
In the Area
See Map
Carretera Tulum Boca Paila Parcela 1427, Ejido Jose Maria Pino Suarez, Tulum, Estado de Quintana Roo, Mexico, 77789

Main Facilities

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Restaurant
WiFi
Staying at Orchid House Tulum Beach is a good choice when you are visiting Tulum.
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What's around Orchid House Tulum Beach

Carretera Tulum Boca Paila Parcela 1427, Ejido Jose Maria Pino Suarez, Tulum, Estado de Quintana Roo, Mexico, 77789
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Exterior Orchid House Tulum Beach
Exterior 2 Orchid House Tulum Beach

Discover More About Orchid House Tulum Beach

General


In Tulum (Zona Hotelera)

Location


Located in Tulum (Zona Hotelera), Orchid House Tulum Beach is steps from Tulum Beach and a 3-minute drive from Tulum National Park. This beach hotel is 5.5 mi (8.9 km) from Tulum Mayan Ruins and 2.5 mi (4.1 km) from Sian Ka'an Biosphere Reserve.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Tulum Beach - 0.1 km / 0.1 mi
Ven a la Luz Sculpture - 1.2 km / 0.8 mi
SFER IK - 2.1 km / 1.3 mi
Jaguar Park - 2.8 km / 1.7 mi
Tulum National Park - 3 km / 1.8 mi
Acceso al Parque Jaguar - 3 km / 1.9 mi
Jaguar Viewpoint Tulum - 3 km / 1.9 mi
Sian Ka'an Biosphere Reserve - 4.1 km / 2.5 mi
Las Palmas Public Beach - 4.4 km / 2.7 mi
Hunab Lifestyle Center - 5 km / 3.1 mi
Playa Paraiso - 5.2 km / 3.2 mi
Holistika Art Walk - 6.9 km / 4.3 mi
Playa Akun - 7.2 km / 4.5 mi
Dos Aguas Park - 7.4 km / 4.6 mi
Hospital de Tulum - 7.7 km / 4.8 mi

The nearest airports are:
Tulum Intl. Airport (TQO) - 45.2 km / 28.1 mi
Cancun Intl. Airport (CUN) - 123.3 km / 76.6 mi

Facilities


Take advantage of recreation opportunities such as bicycles to rent or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access and concierge services.

Business Facilities


The front desk is staffed during limited hours. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Dining


Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Relax with your favorite drink at the bar/lounge or the beach bar. A complimentary continental breakfast is served daily from 7:30 AM to 11:30 AM.

Rooms


Make yourself at home in one of the 7 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and smart speakers are provided for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.

All facilities in Orchid House Tulum Beach

Bar, Cafe and Lounge Orchid House Tulum Beach
Bar, Cafe and Lounge
Common Space Orchid House Tulum Beach
Common Space
Exterior Orchid House Tulum Beach
Exterior
Others Orchid House Tulum Beach
Others
Restaurant Orchid House Tulum Beach
Restaurant

Things to Do

  • Romantic proposal packages
  • Garden
  • Beach towel
  • Picnic area
  • Beach cabanas

Food and Drinks

  • Continental breakfast
  • Breakfast

Transportation

  • Airport transfer
  • Bicycle rental

General

  • Smoking area
  • Terrace

Public Facilities

  • Safety deposit box
  • Coffee shop

Connectivity

  • Free WiFi

Accessibilty

  • Disabled access friendly

Hotel Services

  • Concierge

Accommodation Policy & General Information in Orchid House Tulum Beach

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Cashless transactions are available
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7:30 AM - 9:00 PM. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Restaurant, WiFi
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Orchid House Tulum Beach
7
Number of floors in Orchid House Tulum Beach
2
Another facilities in Orchid House Tulum Beach
Romantic proposal packages, Garden, Beach towel, Picnic area, Beach cabanas

Frequently asked question in Orchid House Tulum Beach

What are available facilities at Orchid House Tulum Beach?
There are top facilites at Orchid House Tulum Beach such as Restaurant, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Orchid House Tulum Beach?
The standard check-in time at Orchid House Tulum Beach is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Orchid House Tulum Beach provide breakfast?
Yes, Orchid House Tulum Beach provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Orchid House Tulum Beach have?
Orchid House Tulum Beach is a 4.0-star hotel.
How many floors does Orchid House Tulum Beach have?
Orchid House Tulum Beach has 2 floors.
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More Reviews from Other Guests in Orchid House Tulum Beach

9.0
Exceptional
From 312 reviews
Cleanliness

9.0

Room Comfort

9.0

Location

10.0

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Orchid House Tulum Beach

Number of reviews per page
20
40
Top reviews
Susan
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Such a beautiful boutique hotel, right on the beach. Rooms were lovely, had everything we needed and was the perfect escape. We will definitely return!
Emilie
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We stayed at Orchid Beach House for our entire trip. Is it a 5-star place? Maybe not—but it’s a charming, rustic hotel that could use a bit of love. Some of the wood needs replacing, and we did notice quite a few ants on our patio because of the wood step for the pool. We stayed in the Vanilla Suite and really appreciated having our own standalone space within the property, complete with a private rooftop patio and pool. The pool doesn’t have a filtration system and is a bit more worn than what’s shown in the photos, but we were still happy to have it especially since we visited during peak sargassum season, when the ocean wasn’t always ideal for a swim. Overall, we truly enjoyed our stay. The staff made us feel right at home, which made a big difference. The food and cocktails were delicious and more affordable than most places nearby. Breakfast was on the lighter, healthier side, though it could offer a bit more variety. I would give it a 9/10 for the atmosphere alone: quiet, peaceful, and intimate. It didn’t even feel like we were in a busy area.
Read More
Amanda
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I looked at SO many places to stay in Tulum, and was happy to find this property. It is a small hotel with exceptional staff. We were looking for a "budget" option to stay on the beach, that still offered comfortable accommodations. This does not have all the amenities of some of the larger resorts nearby; but the room was clean, the food was good, and we were happy to have a few days near the beach.
Read More
Leatha
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Excellent ocean view from my room. This is a boutique hotel with only nine rooms. It feels isolated but, it's not. The hotel has a rustic jungle decor.
John
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

We had an amazing stay at Orchid House Tulum Beach. The room was spotless, beautifully designed, and super comfortable. The location is perfect — right on the beach and walkable to great restaurants and beach clubs. The staff was incredibly friendly and attentive, making everything easy from check-in to checkout. The vibe is relaxed but upscale. We would absolutely stay here again.
Read More
Tony
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The room was great. The staff and food was great. The food was better than most of the restaurants we visited. I would definitely stay here again. It is a nice and quiet place. There was no loud music or crowds. I only have two complaints. The room was advertised to have a TV and a coffee maker. Neither of these are in the room.
Read More
Chelsea
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Had a great couple of days. The staff was very nice. Quiet location, which I knew and appreciated. The beach had seaweed, but that’s the case along the entire Tulum coast. Breakfast was perfect, and lunch is available if you want it—and it’s very good too. They had balloons for my birthday in the room which was super sweet! Appreciated the AC in the room. Felt very safe and clean.
Read More
Christina
icon-with Partner
with Partner
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Orchid beach house review - Vanilla Suite What appears online may not appear the same in person…. Manage your expectations What made the orchid beach house great was the people who worked there. It’s on the beach and was at times quiet bliss. pros- * on the beach * Very nice people Cons * next to one of the absolute loudest techno clubs around, 24hr techno * Food is not nearby * Activities are not close * Run down area compared to other areas * Tents next to the hotel * Noise from the beach clubs can be heard in the room all hours of the day Room - not as listed * King size bed - extremely hard and uncomfortable after a night or two * Minimal storage space, no drawers, just a closet with shelves. * No designated eating area in room * No robes as indicated on the website or Expedia * Plunge pool - non working, dirty, stained, lots of ants * Tv with Netflix - no TV, no Netflix * Beach view - well kinda, not really. If you stood to the far right of the front door, you could see the ocean through the walkway between the kitchen and bar * Toilet - the lid didn’t fit and slid off every time you went to sit. * Free breakfast- same every day, yogurt, toast, fruit, juice and coffee. * Onsite food - asked for a breakfast burrito they didn’t have any tortillas. Asked for a hamburger, no beef * In room mini bar - nope just an empty fridge * Mexican coffee / tea in room - nope, not that either. * Onsite restaurant/bar - closes very early. * The exterior lock - padlock
Read More
Michael
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The staff was extremely accommodating! They provided us with an upgraded room to accommodate my partners preferences of having a view of the beach. They were very kind down to earth non-pretentious but very courteous. It was a lovely authentic experience.! Special appreciation for Manual, Jos and Marcial for helping us feel at home 🌮
Read More
Nichole
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Seriously, so amazing. The staff is so awesome. They arranged transport for us, ATVs, they bring breakfast to your room. Marchell especially made everything amazing
William
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Super clean room. Awesome friendly staff. Great service. Great food.
Ellen
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

What a stay we had at Orchid House! The service was outstanding from start tto finish. The hotel reached out early to see if we had anything special we wanted to do, and upon learning it was my husband's 60th birthday, they put together an amazing romantic dinner for us in their "Next" with such great food and ambiance. They room was amazing with a beautiful views of the ocean from the room and our private rooftop balcony with little pool. Seriously a gem. Beach access, where we didn't wear shoes at all one day! Tasty breakfast, and drinks made with fresh fruit juice prepared every day. Loved the staff, and the room, and will definitely stay again upon our return.
Read More
Yadira
4.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The photos look so unlike the actual room. Staff was very sweet and attentive but the room smelled like mildew/ mold. The sheets came with stains and the shower sink, bathroom, floors were very dirty. The included breakfast was very minimal (toast, yougurt, and fruit ) not even eggs or basic breakfast food. The parking was very difficult to get into & out from. There was some cobwebs on the corners of the room and the fan looked like it needed a good clean. I did like how the beach was steps from the room and very nice staff. Would not recommend if your priority is cleanliness.
Read More
Megan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The staff was highly attentive, the food was great, the room was an incredible value. We had our own rooftop deck and plunge pool. The bed was extremely comfortable and felt very high end. We will be back.
Annabel
icon-
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Room was incredible. So peaceful. Truly a vacation
Tom
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The staff, location, and the view from our room were top notch. We had some issues with the private pool, the lock, and our hot water heater. All were taken care of in a timely manner.
Sirlimu
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The view was beautiful The staff was wonderful More accommodating than some of the top notch hotels The breakfast amazing!!! The ocean view absolutely beautiful wonderful!!! Josue, Emanuel, Manuela, El chef Charly, Mary, raul, marcial, javi y Jonathan
Jamie Patrick
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Awesome place with awesome people
Madhav
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Worst experience ever. Do not recommend at all. This is not even a 1-star property. 1. Non-Functional Toilet and Poor Bathroom Setup: On our 1st night, the toilet in our room did not flush. Instead of fixing it immediately or offering another room, we were handed a toilet plunger and told it could only be repaired the next day. Washrooms not only lack an exhaust fan but also a wash basin. We had to leave the washroom and go across the room to wash our hands which is entirely impractical and unsanitary. 2. Lack of Basic Amenities: No dental kit was provided, which is kind of a standard in 5-star properties. 3. Misrepresentation of “Complimentary Continental Breakfast”: The complimentary breakfast provided was extremely poor and misleading. We were served only 2 slices of bread with jam, a few pieces of fruit, yogurt with granola, juice, and tea. The portion size given for two people was not enough even for one person. 4. Major Maintenance Issue and Flooding On the 2nd day morning the toilet again stopped functioning. When maintenance arrived to repair it, they broke a pipe, causing our entire room to be flooded with water. They did not care that our suitcases were lying there and would be ruined until we removed them ourselves. We were then forced to use the public restroom, only to discover there was no water supply in the whole property. The whole ordeal took more than 2 hours, where we had to leave the property unbathed and late, forcing us to miss our planned activities.
Read More
Oksana
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Old hotel but quiet and relaxed
Number of reviews per page
20
40

Ready to make up your mind?

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Exterior 4 Orchid House Tulum Beach

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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9.0
Exceptional
From 312 reviews
Cleanliness

9.0

Room Comfort

9.0

Location

10.0

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Orchid House Tulum Beach

Number of reviews per page
20
40
Top reviews
Susan
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Such a beautiful boutique hotel, right on the beach. Rooms were lovely, had everything we needed and was the perfect escape. We will definitely return!
Emilie
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We stayed at Orchid Beach House for our entire trip. Is it a 5-star place? Maybe not—but it’s a charming, rustic hotel that could use a bit of love. Some of the wood needs replacing, and we did notice quite a few ants on our patio because of the wood step for the pool. We stayed in the Vanilla Suite and really appreciated having our own standalone space within the property, complete with a private rooftop patio and pool. The pool doesn’t have a filtration system and is a bit more worn than what’s shown in the photos, but we were still happy to have it especially since we visited during peak sargassum season, when the ocean wasn’t always ideal for a swim. Overall, we truly enjoyed our stay. The staff made us feel right at home, which made a big difference. The food and cocktails were delicious and more affordable than most places nearby. Breakfast was on the lighter, healthier side, though it could offer a bit more variety. I would give it a 9/10 for the atmosphere alone: quiet, peaceful, and intimate. It didn’t even feel like we were in a busy area.
Read More
Amanda
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I looked at SO many places to stay in Tulum, and was happy to find this property. It is a small hotel with exceptional staff. We were looking for a "budget" option to stay on the beach, that still offered comfortable accommodations. This does not have all the amenities of some of the larger resorts nearby; but the room was clean, the food was good, and we were happy to have a few days near the beach.
Read More
Leatha
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Excellent ocean view from my room. This is a boutique hotel with only nine rooms. It feels isolated but, it's not. The hotel has a rustic jungle decor.
John
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

We had an amazing stay at Orchid House Tulum Beach. The room was spotless, beautifully designed, and super comfortable. The location is perfect — right on the beach and walkable to great restaurants and beach clubs. The staff was incredibly friendly and attentive, making everything easy from check-in to checkout. The vibe is relaxed but upscale. We would absolutely stay here again.
Read More
Tony
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The room was great. The staff and food was great. The food was better than most of the restaurants we visited. I would definitely stay here again. It is a nice and quiet place. There was no loud music or crowds. I only have two complaints. The room was advertised to have a TV and a coffee maker. Neither of these are in the room.
Read More
Chelsea
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Had a great couple of days. The staff was very nice. Quiet location, which I knew and appreciated. The beach had seaweed, but that’s the case along the entire Tulum coast. Breakfast was perfect, and lunch is available if you want it—and it’s very good too. They had balloons for my birthday in the room which was super sweet! Appreciated the AC in the room. Felt very safe and clean.
Read More
Christina
icon-with Partner
with Partner
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Orchid beach house review - Vanilla Suite What appears online may not appear the same in person…. Manage your expectations What made the orchid beach house great was the people who worked there. It’s on the beach and was at times quiet bliss. pros- * on the beach * Very nice people Cons * next to one of the absolute loudest techno clubs around, 24hr techno * Food is not nearby * Activities are not close * Run down area compared to other areas * Tents next to the hotel * Noise from the beach clubs can be heard in the room all hours of the day Room - not as listed * King size bed - extremely hard and uncomfortable after a night or two * Minimal storage space, no drawers, just a closet with shelves. * No designated eating area in room * No robes as indicated on the website or Expedia * Plunge pool - non working, dirty, stained, lots of ants * Tv with Netflix - no TV, no Netflix * Beach view - well kinda, not really. If you stood to the far right of the front door, you could see the ocean through the walkway between the kitchen and bar * Toilet - the lid didn’t fit and slid off every time you went to sit. * Free breakfast- same every day, yogurt, toast, fruit, juice and coffee. * Onsite food - asked for a breakfast burrito they didn’t have any tortillas. Asked for a hamburger, no beef * In room mini bar - nope just an empty fridge * Mexican coffee / tea in room - nope, not that either. * Onsite restaurant/bar - closes very early. * The exterior lock - padlock
Read More
Michael
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The staff was extremely accommodating! They provided us with an upgraded room to accommodate my partners preferences of having a view of the beach. They were very kind down to earth non-pretentious but very courteous. It was a lovely authentic experience.! Special appreciation for Manual, Jos and Marcial for helping us feel at home 🌮
Read More
Nichole
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Seriously, so amazing. The staff is so awesome. They arranged transport for us, ATVs, they bring breakfast to your room. Marchell especially made everything amazing
William
10.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Super clean room. Awesome friendly staff. Great service. Great food.
Ellen
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

What a stay we had at Orchid House! The service was outstanding from start tto finish. The hotel reached out early to see if we had anything special we wanted to do, and upon learning it was my husband's 60th birthday, they put together an amazing romantic dinner for us in their "Next" with such great food and ambiance. They room was amazing with a beautiful views of the ocean from the room and our private rooftop balcony with little pool. Seriously a gem. Beach access, where we didn't wear shoes at all one day! Tasty breakfast, and drinks made with fresh fruit juice prepared every day. Loved the staff, and the room, and will definitely stay again upon our return.
Read More
Yadira
4.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

The photos look so unlike the actual room. Staff was very sweet and attentive but the room smelled like mildew/ mold. The sheets came with stains and the shower sink, bathroom, floors were very dirty. The included breakfast was very minimal (toast, yougurt, and fruit ) not even eggs or basic breakfast food. The parking was very difficult to get into & out from. There was some cobwebs on the corners of the room and the fan looked like it needed a good clean. I did like how the beach was steps from the room and very nice staff. Would not recommend if your priority is cleanliness.
Read More
Megan
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

The staff was highly attentive, the food was great, the room was an incredible value. We had our own rooftop deck and plunge pool. The bed was extremely comfortable and felt very high end. We will be back.
Annabel
icon-
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Room was incredible. So peaceful. Truly a vacation
Tom
8.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The staff, location, and the view from our room were top notch. We had some issues with the private pool, the lock, and our hot water heater. All were taken care of in a timely manner.
Sirlimu
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The view was beautiful The staff was wonderful More accommodating than some of the top notch hotels The breakfast amazing!!! The ocean view absolutely beautiful wonderful!!! Josue, Emanuel, Manuela, El chef Charly, Mary, raul, marcial, javi y Jonathan
Jamie Patrick
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Awesome place with awesome people
Madhav
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Worst experience ever. Do not recommend at all. This is not even a 1-star property. 1. Non-Functional Toilet and Poor Bathroom Setup: On our 1st night, the toilet in our room did not flush. Instead of fixing it immediately or offering another room, we were handed a toilet plunger and told it could only be repaired the next day. Washrooms not only lack an exhaust fan but also a wash basin. We had to leave the washroom and go across the room to wash our hands which is entirely impractical and unsanitary. 2. Lack of Basic Amenities: No dental kit was provided, which is kind of a standard in 5-star properties. 3. Misrepresentation of “Complimentary Continental Breakfast”: The complimentary breakfast provided was extremely poor and misleading. We were served only 2 slices of bread with jam, a few pieces of fruit, yogurt with granola, juice, and tea. The portion size given for two people was not enough even for one person. 4. Major Maintenance Issue and Flooding On the 2nd day morning the toilet again stopped functioning. When maintenance arrived to repair it, they broke a pipe, causing our entire room to be flooded with water. They did not care that our suitcases were lying there and would be ruined until we removed them ourselves. We were then forced to use the public restroom, only to discover there was no water supply in the whole property. The whole ordeal took more than 2 hours, where we had to leave the property unbathed and late, forcing us to miss our planned activities.
Read More
Oksana
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Old hotel but quiet and relaxed
Number of reviews per page
20
40