Orchid House Tulum Beach

The staff was extremely accommodating! They provided us with an upgraded room to accommodate my partners preferences of having a view of the beach. They were very kind down to earth non-pretentious but very courteous. It was a lovely authentic experience.! Special appreciation for Manual, Jos and Marcial for helping us feel at home 🌮

Seriously, so amazing. The staff is so awesome. They arranged transport for us, ATVs, they bring breakfast to your room. Marchell especially made everything amazing

Super clean room. Awesome friendly staff. Great service. Great food.

What a stay we had at Orchid House! The service was outstanding from start tto finish. The hotel reached out early to see if we had anything special we wanted to do, and upon learning it was my husband's 60th birthday, they put together an amazing romantic dinner for us in their "Next" with such great food and ambiance. They room was amazing with a beautiful views of the ocean from the room and our private rooftop balcony with little pool. Seriously a gem. Beach access, where we didn't wear shoes at all one day! Tasty breakfast, and drinks made with fresh fruit juice prepared every day. Loved the staff, and the room, and will definitely stay again upon our return.

The photos look so unlike the actual room. Staff was very sweet and attentive but the room smelled like mildew/ mold. The sheets came with stains and the shower sink, bathroom, floors were very dirty. The included breakfast was very minimal (toast, yougurt, and fruit ) not even eggs or basic breakfast food. The parking was very difficult to get into & out from. There was some cobwebs on the corners of the room and the fan looked like it needed a good clean. I did like how the beach was steps from the room and very nice staff. Would not recommend if your priority is cleanliness.

The staff was highly attentive, the food was great, the room was an incredible value. We had our own rooftop deck and plunge pool. The bed was extremely comfortable and felt very high end. We will be back.

Room was incredible. So peaceful. Truly a vacation

The staff, location, and the view from our room were top notch. We had some issues with the private pool, the lock, and our hot water heater. All were taken care of in a timely manner.

The view was beautiful The staff was wonderful More accommodating than some of the top notch hotels The breakfast amazing!!! The ocean view absolutely beautiful wonderful!!! Josue, Emanuel, Manuela, El chef Charly, Mary, raul, marcial, javi y Jonathan

Awesome place with awesome people

Worst experience ever. Do not recommend at all. This is not even a 1-star property. 1. Non-Functional Toilet and Poor Bathroom Setup: On our 1st night, the toilet in our room did not flush. Instead of fixing it immediately or offering another room, we were handed a toilet plunger and told it could only be repaired the next day. Washrooms not only lack an exhaust fan but also a wash basin. We had to leave the washroom and go across the room to wash our hands which is entirely impractical and unsanitary. 2. Lack of Basic Amenities: No dental kit was provided, which is kind of a standard in 5-star properties. 3. Misrepresentation of “Complimentary Continental Breakfast”: The complimentary breakfast provided was extremely poor and misleading. We were served only 2 slices of bread with jam, a few pieces of fruit, yogurt with granola, juice, and tea. The portion size given for two people was not enough even for one person. 4. Major Maintenance Issue and Flooding On the 2nd day morning the toilet again stopped functioning. When maintenance arrived to repair it, they broke a pipe, causing our entire room to be flooded with water. They did not care that our suitcases were lying there and would be ruined until we removed them ourselves. We were then forced to use the public restroom, only to discover there was no water supply in the whole property. The whole ordeal took more than 2 hours, where we had to leave the property unbathed and late, forcing us to miss our planned activities.

Old hotel but quiet and relaxed

The staff was really good and accommodating..!! They did take care of all the requirements we had .

Everything was great

A quaint and quiet place! The grounds and rooms were rustic, but lacked no amenities and was all incredibly beautiful

La Habitación “chalant” donde me quedé, estaba en malas condiciones. Tenía un olor a moho muy fuerte, habían muchos mosquitos, la bañera no la pudimos usar porque cuando la empezamos a llenar de agua empezaron a flotar muchos bichos y suciedad. Las paredes estaban pelándose. Y habían zonas negras en la pared de moho. Se le dijo a recepción que nos cambiaran de habitación pero nos dijeron que no tenían otra disponible. Como solo era por 2 noches decidimos quedarnos, pero tiene que ser uno de los peores hoteles en los que nos hemos quedado. Los de recepción eran muy amables, pero el hotel no lo recomiendo.

We really enjoyed our stay at the Orchid House! The accommodations are lovely and the staff are very pleasant. Would recommend!

La verdad no sé quién le da 9 puntos a este lugar. Está en pésimas condiciones desde el momento en el que llegas en la recepción, las instalaciónes y zonas comunes bastante malas. Lo que sale en las fotos es una farsa. Tuvimos que irnos desde el primer día. Pesimo!

We arrived on Monday to the address on Expedia; turned out it was the wrong address. Room was upgraded to a “better” room because of the whole address situation is was just substandard. There were stones in the sink for decor but it was just not hygienic and smelled bad. Bugs in the room, the free breakfast and lunch no where to be found, i asked some one for coffee the sent me to “gomart “, we checked out Tuesday morning went to another hotel and the receptionist said while laughing that we were not getting a refund for leaving two days early.

We had an amazing stay at Orchid House. Staff were super accommodating and always helpful. Being the low season we were one of the few guests there and honestly I can’t understand why more people weren’t there. Despite the seaweed we had a great time, instead of the ocean we visited cenotes and the pools at the sister properties. Absolutely perfect stay!