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Paradisus Cancún – All Inclusive

Resorts
Finding rooms for you...
9.4
/10
Exceptional
550 reviews

What Guests Say About Their Stay

Paulina

10.0
/ 10
Our stay was incredible. I have never been to such wonderful hotel. The staff was superhelpful, everything was just wonderful. I can't think of one thing that I would dislike.. Such beautiful place

Ariel

10.0
/ 10
Paradisus Cancún was absolutely amazing, from the moment you walk in. We stayed in one of the family concierge rooms with Galdino as our concierge and he was very wonderful from start to finish. He made this trip hassle and stress free. He checked on us throughout our stay and made sure we didn’t want for anything. We traveled with our 5 year old daughter who loved the Kidsdom play area and also the staff. Maylin and the other team members were wonderful with the kids. They had activities all day. So you could leave your kids with them for the day. There is an arcade which is an additional charge. The family pool area was really fun for the kids. Just know that chairs will be saved early especially the ones with the tiki umbrella. Restaurant wise which is the most important, we really enjoyed the seafood restaurant Agua Marina, Kao was Asian themed which was also pretty good. We ate at Vibra for breakfast which was exclusive to the family concierge rooms. Blue agave is Mexican themed and it was just ok which is unfortunate seeing as though we were in Mexico. And on our last night we ate at the Italian restaurant Cappella with our server Odon who was great and really fast with the service. And at the end of the dinner they brought out a surprise dessert from Expedia I’m guessing because that is who the trip was booked through which was pretty cool. All in all I would recommend this place to stay for any family.

Shanika

10.0
/ 10
We had a wonderful stay at Paradisus Hotel. The food was delicious with plenty of variety, and the staff was always friendly, welcoming, and eager to help. Our room was clean, comfortable, and well maintained throughout our stay. What really stood out was how family-friendly the resort is, with activities and amenities that made it a great place to travel with kids. The ambience and aesthetic was a breath of fresh air. Overall, we had a fantastic experience and would definitely recommend Paradisus to families looking for a relaxing vacation.
In the Area
See Map
Boulevard Kukulkan Km 16.5, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500

Main Facilities

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This accommodation offers:
Golf
Outdoor pool
Golf course
Poolside bar
Game room
Children pool
Laundry service
Parking
Luggage storage
Elevator
Garden
Health club
Staying at Paradisus Cancún – All Inclusive is a good choice when you are visiting Cancún. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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Paradisus Cancún – All Inclusive Address: Map & Location

Boulevard Kukulkan Km 16.5, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500
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Discover More About Paradisus Cancún – All Inclusive

General
Near Ballenas Beach

Location
Located in Cancun (Zona Hotelera), Paradisus Cancún – All Inclusive is within a 5-minute drive of Luxury Avenue Shopping Mall and Museo Maya Trailhead.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Aquaworld - 0.4 km / 0.2 mi
Nichupté Lagoon - 0.4 km / 0.2 mi
Oasis Arena - 1.1 km / 0.7 mi
San Miguelito - 1.2 km / 0.8 mi
Ballenas Beach - 1.2 km / 0.8 mi
Maya Museum of Cancun - 1.6 km / 1 mi
Museo Maya Trailhead - 1.6 km / 1 mi
Iberostar Cancun Golf Course - 1.7 km / 1 mi
Luxury Avenue Shopping Mall - 2.3 km / 1.4 mi
Kukulcan Plaza Shopping Mall - 2.4 km / 1.5 mi
Marlin Beach - 2.9 km / 1.8 mi
Hotel Zone Beaches - 2.9 km / 1.8 mi
Delfines Beach - 3.1 km / 1.9 mi
El Rey Archaeological Zone - 3.3 km / 2.1 mi
El Sol de Cancun - 3.5 km / 2.2 mi

The nearest airports are:
Cancun Intl. Airport (CUN) - 17.9 km / 11.1 mi
Tulum Intl. Airport (TQO) - 171.3 km / 106.4 mi

Facilities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 4 outdoor pools.

Business Facilities
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Free self parking is available onsite.

Dining
Enjoy international cuisine at Gastro Hall, a restaurant where you can take in the garden view, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink at the beach bar, the poolside bar, or one of 7 bars/lounges.

Rooms
Make yourself at home in one of the 771 air-conditioned rooms featuring free minibar items and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.

All facilities in Paradisus Cancún – All Inclusive

Facility

  • Golf
  • Outdoor pool
  • Golf course
  • Poolside bar
  • Game room
  • Children pool
Swimming Pool Paradisus Cancún – All Inclusive
Swimming Pool
Entertainment Facility Paradisus Cancún – All Inclusive
Entertainment Facility
Fitness Center Paradisus Cancún – All Inclusive
Fitness Center
Common Space Paradisus Cancún – All Inclusive
Common Space
Lobby Paradisus Cancún – All Inclusive
Lobby

Kids and Pets

  • Babysitting with surcharge
  • Children facilities

Family-friendly Facilities

  • Kids club
  • Toys
  • Children games
  • Children pool

Food and Drinks

  • Poolside bar
  • Snack bar

Things to Do

  • Outdoor pool
  • Entertainment for adults
  • Beach umbrella
  • Spa
  • Health club
  • Garden
  • Beach towel
  • Sauna
  • Pool cabanas (surcharge)
  • Pool sun loungers

Connectivity

  • Free WiFi

General

  • Banquet
  • Ballroom
  • Reception hall
  • Parking
  • Terrace

Public Facilities

  • Coffee shop
  • Coffee/tea in lobby
  • Elevator
  • Smoke-free area

Hotel Services

  • Laundry service
  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Business Facilities

  • Conference center
  • Meeting rooms
  • Business facilities

Nearby Facilities

  • Gift shop
  • Shops
  • Hair salon
  • ATM/Banking

Sports and Recreations

  • Fitness center
  • Golf
  • Game room
  • Golf course

Accommodation Policy & General Information in Paradisus Cancún – All Inclusive

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Minimum Spring Break check-in age is 21 years old
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed
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General Information

Popular Facilities
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Available rooms at Paradisus Cancún – All Inclusive
771
Number of floors in Paradisus Cancún – All Inclusive
7
Another facilities in Paradisus Cancún – All Inclusive
Babysitting with surcharge, Children facilities, Kids club, Toys, Children games

Frequently asked question in Paradisus Cancún – All Inclusive

What Time is Check In & Check Out at Paradisus Cancún – All Inclusive?
Check-in time at Paradisus Cancún – All Inclusive is staring from 15:00 - 00:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
What is The Star Hotel Classification of Paradisus Cancún – All Inclusive?
Paradisus Cancún – All Inclusive is officially classified as a 5.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Paradisus Cancún – All Inclusive have?
Paradisus Cancún – All Inclusive has 7 floors.
How many rooms are available at Paradisus Cancún – All Inclusive?
Paradisus Cancún – All Inclusive has 771 rooms in total.
Does Paradisus Cancún – All Inclusive provide parking?
Yes, Paradisus Cancún – All Inclusive provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in Paradisus Cancún – All Inclusive

Overall Ratings & Reviews Paradisus Cancún – All Inclusive

Other sources (550)
9.4
Exceptional
From 550 reviews
Cleanliness

9.8

Service and Facilites

9.6

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Traveler Reviews Paradisus Cancún – All Inclusive

Number of reviews per page
20
40
Top reviews
Navneet
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Family friendly
Paulina
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Our stay was incredible. I have never been to such wonderful hotel. The staff was superhelpful, everything was just wonderful. I can't think of one thing that I would dislike.. Such beautiful place
Sarkis S
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Absolutely a nightmare my whole family got sick the second day we got there. We spent our vacation at pharmacies and the hotel clinic that’s a money grab. We asked for a baby crib and it took 4 different people 5 hours to get my room.they have vendors that come to the hotel and sell souvenirs and pictures that clearly lie to you watch out when you pay in pesos they over charge and take advantage of you I bought the guy lying to me and told staff about it. DO NOT EAT ANYTHING AT THE BUFFET ESPECIALLY DAIRY. Just when I thought this nightmare was over I was checking out and payed for some room service and met my driver down stairs unnoticed staff holding my family hostage because they thought we didn’t pay the service fees like literally wouldn’t let them put the door anyways the property is beautiful everything else sucks they wanted to give me two nights feee at the property but I declined it I just wanted to leave that nightmare and make it to the USA to take my kid and wife to the doctor. Shame on you guys.
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Ariel
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Paradisus Cancún was absolutely amazing, from the moment you walk in. We stayed in one of the family concierge rooms with Galdino as our concierge and he was very wonderful from start to finish. He made this trip hassle and stress free. He checked on us throughout our stay and made sure we didn’t want for anything. We traveled with our 5 year old daughter who loved the Kidsdom play area and also the staff. Maylin and the other team members were wonderful with the kids. They had activities all day. So you could leave your kids with them for the day. There is an arcade which is an additional charge. The family pool area was really fun for the kids. Just know that chairs will be saved early especially the ones with the tiki umbrella. Restaurant wise which is the most important, we really enjoyed the seafood restaurant Agua Marina, Kao was Asian themed which was also pretty good. We ate at Vibra for breakfast which was exclusive to the family concierge rooms. Blue agave is Mexican themed and it was just ok which is unfortunate seeing as though we were in Mexico. And on our last night we ate at the Italian restaurant Cappella with our server Odon who was great and really fast with the service. And at the end of the dinner they brought out a surprise dessert from Expedia I’m guessing because that is who the trip was booked through which was pretty cool. All in all I would recommend this place to stay for any family.
Read More
Shanika
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

We had a wonderful stay at Paradisus Hotel. The food was delicious with plenty of variety, and the staff was always friendly, welcoming, and eager to help. Our room was clean, comfortable, and well maintained throughout our stay. What really stood out was how family-friendly the resort is, with activities and amenities that made it a great place to travel with kids. The ambience and aesthetic was a breath of fresh air. Overall, we had a fantastic experience and would definitely recommend Paradisus to families looking for a relaxing vacation.
Read More
Daniel
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Food ok but was usually a bit under cook for my liking even when ask to cook well. Very clean resort, friendy staff room didnt have a hot tub.
Folashade Ibironke
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Everything about the resort was amazing. I’ll be returning again.
Leonids
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Amzing hotel, very clean with extremely friendly staff and excellent service. If you have ocean facing room view from the balcony is amazing. Only think I didn't really like is extremely urban atmosphere around. You have feelings you are in Florida surrounsed by buildings, not in Mexico, where you would expect the palm trees around.
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Michel
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The Paradisus Cancún was a wonderful stay for me, my husband and our two teenage children. They are renovating it for a grand reopening in October of 2026 but we barely even noticed - we were not at all impacted. Service was great, and everyone was so helpful and friendly. Some of the staff learned our names (and of course we learned theirs!) and gave us some insider info on things to do outside the resort. Each time we returned from an excursion to the hotel, it really felt like coming "home."
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Mario
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Absolutely wonderful all around! Great remodeling and absolutely the best service anywhere! Highly recommend!
Hector F
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

There were no premium drinks available, and none of the bars even served cold beer. This was very disappointing and far below what we expected from this hotel. Spa service 5 star, Very clean Resort.
Johanna
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Such a great experience! Daily entertainment both for families and Adults. A lot of food options and great service. I would recommend this hotel to family and friends.
Gustavo
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great stay!
Paola
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Everything great!
Nubia
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

I think it should be more information on the arrival regarding how things work for the amenities and in general. Also the check in was awful after a long trip with delayed flight, we was literally forced to do everything on internet using my phone with a very slow wifi. Other than that everything was great.
Meysam
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Clean room, helpful staff and good collection of food and beverages and also lots of family activities, definitely recommend
Gloria
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great experience and a very friendly staff that made our stay a success!
Yordis Lopez
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

A wonderful experience, a very nice and very clean hotel, the staff were incredible with their attention, especially the concierge Erick who treated us and helped us with everything like family, my family was very happy with the experience
Brooke Ashley
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The property although older is very clean. The staff is constantly sweeping , cleaning and it shows. The room we had was small but nice and the bed was firm but very comfortable! We stayed on the third floor of the main pyramid and it is hot because there is no ac in the main lobby but honeslty by the time our dinner reservations arrived one night at Kao - the Japanese restaurant in the center pyramid- it was very comfortable. We were not hot eating dinner at all. My husband and I played the 9 hole par three golf course in front of the resort. It is included in your stay but you do need to rent clubs for 25 plus three golf balls and a couple of tees. We shored one bag of clubs and three balls and only lost one ball ! lol. If your iron game is not pretty good I wouldn’t chance playing lol. The holes are in front of the resort with traffic and cars on three sides of you. I was really nervous about hitting a shot into the road or a car. It is beautiful and they have iguanas walking around. We were very happy being able to play a little short game and then get right back to the beach and pool! The staff are all so kind and helpful. Not overbearing at all. Not pushy although there are plenty of opportunities to spend more money for excursions to upgrades in each restaurant. We booked a regular room -not reserve- and the only upgrade we did was the brand new golf/baseball/formula one simulator sports bar.
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Wendi Lea
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

It was just like we were at “home”! Anything and everything we wanted was there, all we had to do was ask. Room, staff and the buffet was top notch!
Number of reviews per page
20
40

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