Paradisus Cancún – All Inclusive

Resorts
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9.2
/10
Exceptional
409 reviews

What Guests Say About Their Stay

Shruti

10.0
/ 10
Amazing property, clean, perfect for families! Aljandro at cafe and Gastro were both super nice and pleasant to deal with. They both went above and beyond. I will be coming back here for sure. Such a luxurious hotel and with lots of activities.

Jasmin

10.0
/ 10
This place is so beautiful. I would 100% go back. The service was amazing, friendliest staff ever. Food was amazing. The bartenders were great. Loved this place so much, wish we would’ve extended our trip longer if I would’ve know how great this place was

Walisa

10.0
/ 10
My daughters and I just returned from an incredible stay at Paradisus Cancún, and I cannot say enough wonderful things about the staff and service. A special thank you to our Family Concierge team, Alejandro and Rommel They were attentive, responsive, professional, and genuinely cared about making our stay memorable. Whether it was answering questions, assisting with reservations, or helping us navigate the resort, they consistently went above and beyond. They made us feel welcomed and valued from the moment we arrived until the day we departed. The entire staff throughout the resort was exceptional. From the restaurants and bars to housekeeping and guest services, everyone was friendly, hardworking, and eager to help. It is clear that Paradisus has built a culture centered around hospitality and guest experience. One suggestion I would love to offer is the addition of QR codes for staff tipping. We frequently found ourselves wanting to recognize and reward outstanding service, but we simply ran out of cash. There were several amazing team members we would have loved to tip and thank personally. A secure QR code option would allow guests to easily show appreciation to staff members even when they don't have cash available. I truly believe it would benefit both guests and employees. Thank you, Paradisus Cancún, for a wonderful graduation celebration trip with my daughter and her friend. We made beautiful memories and look forward to returning in the future.
In the Area
See Map
Boulevard Kukulkan Km 16.5, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Staying at Paradisus Cancún – All Inclusive is a good choice when you are visiting Cancun. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Paradisus Cancún – All Inclusive

Boulevard Kukulkan Km 16.5, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500
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Lobby Paradisus Cancún – All Inclusive
Lobby 2 Paradisus Cancún – All Inclusive

Discover More About Paradisus Cancún – All Inclusive

Location


Staying at Paradisus Cancún – All Inclusive is a good choice when you are visiting Cancun.

About Paradisus Cancún – All Inclusive

From business event to corporate gathering, Paradisus Cancún – All Inclusive provides complete services and facilities that you and your colleagues need.

Paradisus Cancún – All Inclusive is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Have fun with various entertaining facilities for you and the whole family at Paradisus Cancún – All Inclusive, a wonderful accommodation for your family holiday.

Spa treatment is one of the main features of the resort. Pamper yourself with the relaxing treatment that rejuvenates you.

Not only located within easy reach of various places of interests for your adventure, but staying at Paradisus Cancún – All Inclusive will also give you a pleasant stay.

The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.

The resort’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Paradisus Cancún – All Inclusive is a resort with great comfort and excellent service according to most resort's guests.

Get precious and unforgettable moment during your stay at Paradisus Cancún – All Inclusive.

All facilities in Paradisus Cancún – All Inclusive

Swimming Pool Paradisus Cancún – All Inclusive
Swimming Pool
Entertainment Facility Paradisus Cancún – All Inclusive
Entertainment Facility
Fitness Center Paradisus Cancún – All Inclusive
Fitness Center
Functional Hall Paradisus Cancún – All Inclusive
Functional Hall
Common Space Paradisus Cancún – All Inclusive
Common Space

Things to Do

  • Outdoor pool
  • Entertainment for adults
  • Beach umbrella
  • Spa
  • Health club
  • Garden
  • Beach towel
  • Sauna
  • Pool cabanas (surcharge)
  • Pool sun loungers

Hotel Services

  • Laundry service
  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

General

  • Banquet
  • Ballroom
  • Reception hall
  • Parking
  • Terrace

Family-friendly Facilities

  • Kids club
  • Toys
  • Children games
  • Children pool

Public Facilities

  • Coffee shop
  • Coffee/tea in lobby
  • Elevator
  • Smoke-free area

Nearby Facilities

  • Gift shop
  • Shops
  • Hair salon
  • ATM/Banking

Business Facilities

  • Conference center
  • Meeting rooms
  • Business facilities

Sports and Recreations

  • Fitness center
  • Golf
  • Game room

Kids and Pets

  • Babysitting with surcharge
  • Children facilities

Food and Drinks

  • Poolside bar
  • Snack bar

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Paradisus Cancún – All Inclusive

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Minimum Spring Break check-in age is 21 years old
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
  • This property accepts credit cards; cash is not accepted
  • Some water is reused through a grey water recycling system
  • Safety features at this property include a fire extinguisher
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Available rooms at Paradisus Cancún – All Inclusive
773
Number of floors in Paradisus Cancún – All Inclusive
7
Another facilities in Paradisus Cancún – All Inclusive
Outdoor pool, Entertainment for adults, Beach umbrella, Spa, Health club

Frequently asked question in Paradisus Cancún – All Inclusive

What are available facilities at Paradisus Cancún – All Inclusive?
There are top facilites at Paradisus Cancún – All Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Paradisus Cancún – All Inclusive?
The standard check-in time at Paradisus Cancún – All Inclusive is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
What is the star rating of Paradisus Cancún – All Inclusive
Paradisus Cancún – All Inclusive has a 5.0-star rating.
How many floors does Paradisus Cancún – All Inclusive have?
Paradisus Cancún – All Inclusive has 7.
How many rooms are available at Paradisus Cancún – All Inclusive
Paradisus Cancún – All Inclusive has 773.
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More Reviews from Other Guests in Paradisus Cancún – All Inclusive

9.2
Exceptional
From 409 reviews
Cleanliness

9.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Paradisus Cancún – All Inclusive

Number of reviews per page
20
40
Top reviews
Edgar
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Everything was good nice experience staying in this hotel
Fernando Pacheco
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Booking with Expedia helped me get a complimentary room upgrade.
Shruti
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Amazing property, clean, perfect for families! Aljandro at cafe and Gastro were both super nice and pleasant to deal with. They both went above and beyond. I will be coming back here for sure. Such a luxurious hotel and with lots of activities.
Jasmin
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This place is so beautiful. I would 100% go back. The service was amazing, friendliest staff ever. Food was amazing. The bartenders were great. Loved this place so much, wish we would’ve extended our trip longer if I would’ve know how great this place was
Erol
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

10/10
Natalia
icon-with Partner
with Partner
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The food needs more salt and the resort needs new management.
Walisa
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

My daughters and I just returned from an incredible stay at Paradisus Cancún, and I cannot say enough wonderful things about the staff and service. A special thank you to our Family Concierge team, Alejandro and Rommel They were attentive, responsive, professional, and genuinely cared about making our stay memorable. Whether it was answering questions, assisting with reservations, or helping us navigate the resort, they consistently went above and beyond. They made us feel welcomed and valued from the moment we arrived until the day we departed. The entire staff throughout the resort was exceptional. From the restaurants and bars to housekeeping and guest services, everyone was friendly, hardworking, and eager to help. It is clear that Paradisus has built a culture centered around hospitality and guest experience. One suggestion I would love to offer is the addition of QR codes for staff tipping. We frequently found ourselves wanting to recognize and reward outstanding service, but we simply ran out of cash. There were several amazing team members we would have loved to tip and thank personally. A secure QR code option would allow guests to easily show appreciation to staff members even when they don't have cash available. I truly believe it would benefit both guests and employees. Thank you, Paradisus Cancún, for a wonderful graduation celebration trip with my daughter and her friend. We made beautiful memories and look forward to returning in the future.
Read More
Sarah
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Our concierges, Galindo and Natalia were very efficient with their care and with making reservations with amazing restaurants. The hotel rooms were clean and the staff were all welcoming.
Natalie
icon-with Partner
with Partner
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Muy mala experiencia con este hotel. Llevo varios días intentando recibir un reembolso que me prometieron y hasta el día de hoy sigo sin recibir mi dinero ni una confirmación clara. Me dijeron que enviarían el reembolso por transferencia bancaria, pero cada vez que pido información solo recibo excusas y retrasos. Lo más decepcionante es que me pidieron eliminar mi reseña negativa para poder “ayudarme” con el proceso del reembolso. Accedí y eliminé la reseña de buena fe, esperando profesionalismo y cooperación, pero después de hacerlo dejaron de ser claros y sigo sin solución. La falta de comunicación, transparencia y seguimiento ha hecho toda esta situación muy frustrante. Solo quería recuperar mi dinero y recibir un servicio honesto. They charged me for a room I never confirmed about . Never AGAIN
Read More
Darlenys De los Reyes
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Todo muy espectacular ,las comidas la atencion ,recomiendo el hotel volveria a ir muchas veces
maritza
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

M
Elizabeth
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Food was good, pool was great, and staff was very helpful. Julie from guest services was especially helpful during our stay. Had a great time!
Jesus Jovanni
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We recently stayed at this all-inclusive resort and had a wonderful experience overall. The property was beautiful, clean, and very well maintained. The staff throughout the resort were friendly, attentive, and always willing to help, which made our stay even more enjoyable. The food options were excellent with a good variety of restaurants and cuisines to choose from. We especially enjoyed the fresh breakfast selections and evening dining experiences. Drinks were consistently good, and service around the pool and beach was fast and welcoming. The rooms were comfortable, spacious, and cleaned daily. Overall, this was a relaxing and enjoyable vacation, and we would definitely consider returning in the future. We would recommend this resort to couples, families, or anyone looking for a stress-free all-inclusive getaway.
Read More
Sulamita
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I stayed for 6 days and I wish I could have stayed longer. The resort is absolutely stunning and the rooms were so nice! The staff is very very kind, helpful, polite and just make the experience ever better! Is most definitely in my top favorite places I have stayed.
Curstin
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff very attentive, very clean resort! Food was good for an all inclusive!
Bashar
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great experience! We loved everything and especially the coffee shop and the ice cream place They are very thoughtful! They gave us a handmade gift before we left!!
Juan
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Un Hotel fabuloso. El personal super atento con empleados especiales. Comidas excelentes. Un estadía magnifica.
Alexis
icon-Family
Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautiful place the view is amazing however did not like that the golf course wasn’t open to the guests for whatever reason, the bar at the hotel closed at 11 so at that time it’s kind of like ok time to go to sleep the pool bar closing at 5 or 6 is also not to my liking.Also first day we got there my group goes to the pool bar we hadn’t even had 1 drink when I asked for 5 shots one for each person in my group and I was denied getting a shot due to a random lady that I didn’t know being drunk I’m all for cutting people off if they’re too wasted but what did that have to do with us we had literally just asked for our first drink of the day. Also the food itself not the best but not the worst overall I give the place a 6.5 out of 10 nice place to relax and get away but could definitely do way better in many aspects
Read More
Lizette
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We had an amazing time and experience! All the staff was great specially Aurelio, Victoria, Vyenna, Edgar, jorge with the activities. The room service was great. Our air consditioner was not working the first 2 days but they were so quick to check and fix it. The only downside we had was that everything closed too early and we don’t want to go every night to the strip at a club. We mainly wanted to enjoy our time at the resort.
Read More
Leticia Martinez
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great place.
Number of reviews per page
20
40

Ready to make up your mind?

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Lobby 4 Paradisus Cancún – All Inclusive

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.2
Exceptional
From 409 reviews
Cleanliness

9.6

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Paradisus Cancún – All Inclusive

Number of reviews per page
20
40
Top reviews
Edgar
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Everything was good nice experience staying in this hotel
Fernando Pacheco
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Booking with Expedia helped me get a complimentary room upgrade.
Shruti
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Amazing property, clean, perfect for families! Aljandro at cafe and Gastro were both super nice and pleasant to deal with. They both went above and beyond. I will be coming back here for sure. Such a luxurious hotel and with lots of activities.
Jasmin
icon-Family
Family
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This place is so beautiful. I would 100% go back. The service was amazing, friendliest staff ever. Food was amazing. The bartenders were great. Loved this place so much, wish we would’ve extended our trip longer if I would’ve know how great this place was
Erol
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

10/10
Natalia
icon-with Partner
with Partner
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The food needs more salt and the resort needs new management.
Walisa
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

My daughters and I just returned from an incredible stay at Paradisus Cancún, and I cannot say enough wonderful things about the staff and service. A special thank you to our Family Concierge team, Alejandro and Rommel They were attentive, responsive, professional, and genuinely cared about making our stay memorable. Whether it was answering questions, assisting with reservations, or helping us navigate the resort, they consistently went above and beyond. They made us feel welcomed and valued from the moment we arrived until the day we departed. The entire staff throughout the resort was exceptional. From the restaurants and bars to housekeeping and guest services, everyone was friendly, hardworking, and eager to help. It is clear that Paradisus has built a culture centered around hospitality and guest experience. One suggestion I would love to offer is the addition of QR codes for staff tipping. We frequently found ourselves wanting to recognize and reward outstanding service, but we simply ran out of cash. There were several amazing team members we would have loved to tip and thank personally. A secure QR code option would allow guests to easily show appreciation to staff members even when they don't have cash available. I truly believe it would benefit both guests and employees. Thank you, Paradisus Cancún, for a wonderful graduation celebration trip with my daughter and her friend. We made beautiful memories and look forward to returning in the future.
Read More
Sarah
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Our concierges, Galindo and Natalia were very efficient with their care and with making reservations with amazing restaurants. The hotel rooms were clean and the staff were all welcoming.
Natalie
icon-with Partner
with Partner
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Muy mala experiencia con este hotel. Llevo varios días intentando recibir un reembolso que me prometieron y hasta el día de hoy sigo sin recibir mi dinero ni una confirmación clara. Me dijeron que enviarían el reembolso por transferencia bancaria, pero cada vez que pido información solo recibo excusas y retrasos. Lo más decepcionante es que me pidieron eliminar mi reseña negativa para poder “ayudarme” con el proceso del reembolso. Accedí y eliminé la reseña de buena fe, esperando profesionalismo y cooperación, pero después de hacerlo dejaron de ser claros y sigo sin solución. La falta de comunicación, transparencia y seguimiento ha hecho toda esta situación muy frustrante. Solo quería recuperar mi dinero y recibir un servicio honesto. They charged me for a room I never confirmed about . Never AGAIN
Read More
Darlenys De los Reyes
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Todo muy espectacular ,las comidas la atencion ,recomiendo el hotel volveria a ir muchas veces
maritza
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

M
Elizabeth
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Food was good, pool was great, and staff was very helpful. Julie from guest services was especially helpful during our stay. Had a great time!
Jesus Jovanni
icon-with Children
with Children
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We recently stayed at this all-inclusive resort and had a wonderful experience overall. The property was beautiful, clean, and very well maintained. The staff throughout the resort were friendly, attentive, and always willing to help, which made our stay even more enjoyable. The food options were excellent with a good variety of restaurants and cuisines to choose from. We especially enjoyed the fresh breakfast selections and evening dining experiences. Drinks were consistently good, and service around the pool and beach was fast and welcoming. The rooms were comfortable, spacious, and cleaned daily. Overall, this was a relaxing and enjoyable vacation, and we would definitely consider returning in the future. We would recommend this resort to couples, families, or anyone looking for a stress-free all-inclusive getaway.
Read More
Sulamita
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I stayed for 6 days and I wish I could have stayed longer. The resort is absolutely stunning and the rooms were so nice! The staff is very very kind, helpful, polite and just make the experience ever better! Is most definitely in my top favorite places I have stayed.
Curstin
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff very attentive, very clean resort! Food was good for an all inclusive!
Bashar
icon-with Friends
with Friends
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great experience! We loved everything and especially the coffee shop and the ice cream place They are very thoughtful! They gave us a handmade gift before we left!!
Juan
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Un Hotel fabuloso. El personal super atento con empleados especiales. Comidas excelentes. Un estadía magnifica.
Alexis
icon-Family
Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautiful place the view is amazing however did not like that the golf course wasn’t open to the guests for whatever reason, the bar at the hotel closed at 11 so at that time it’s kind of like ok time to go to sleep the pool bar closing at 5 or 6 is also not to my liking.Also first day we got there my group goes to the pool bar we hadn’t even had 1 drink when I asked for 5 shots one for each person in my group and I was denied getting a shot due to a random lady that I didn’t know being drunk I’m all for cutting people off if they’re too wasted but what did that have to do with us we had literally just asked for our first drink of the day. Also the food itself not the best but not the worst overall I give the place a 6.5 out of 10 nice place to relax and get away but could definitely do way better in many aspects
Read More
Lizette
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We had an amazing time and experience! All the staff was great specially Aurelio, Victoria, Vyenna, Edgar, jorge with the activities. The room service was great. Our air consditioner was not working the first 2 days but they were so quick to check and fix it. The only downside we had was that everything closed too early and we don’t want to go every night to the strip at a club. We mainly wanted to enjoy our time at the resort.
Read More
Leticia Martinez
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great place.
Number of reviews per page
20
40