Everything was good nice experience staying in this hotel

Booking with Expedia helped me get a complimentary room upgrade.

Amazing property, clean, perfect for families! Aljandro at cafe and Gastro were both super nice and pleasant to deal with. They both went above and beyond. I will be coming back here for sure. Such a luxurious hotel and with lots of activities.

This place is so beautiful. I would 100% go back. The service was amazing, friendliest staff ever. Food was amazing. The bartenders were great. Loved this place so much, wish we would’ve extended our trip longer if I would’ve know how great this place was

10/10

The food needs more salt and the resort needs new management.

My daughters and I just returned from an incredible stay at Paradisus Cancún, and I cannot say enough wonderful things about the staff and service. A special thank you to our Family Concierge team, Alejandro and Rommel They were attentive, responsive, professional, and genuinely cared about making our stay memorable. Whether it was answering questions, assisting with reservations, or helping us navigate the resort, they consistently went above and beyond. They made us feel welcomed and valued from the moment we arrived until the day we departed. The entire staff throughout the resort was exceptional. From the restaurants and bars to housekeeping and guest services, everyone was friendly, hardworking, and eager to help. It is clear that Paradisus has built a culture centered around hospitality and guest experience. One suggestion I would love to offer is the addition of QR codes for staff tipping. We frequently found ourselves wanting to recognize and reward outstanding service, but we simply ran out of cash. There were several amazing team members we would have loved to tip and thank personally. A secure QR code option would allow guests to easily show appreciation to staff members even when they don't have cash available. I truly believe it would benefit both guests and employees. Thank you, Paradisus Cancún, for a wonderful graduation celebration trip with my daughter and her friend. We made beautiful memories and look forward to returning in the future.

Our concierges, Galindo and Natalia were very efficient with their care and with making reservations with amazing restaurants. The hotel rooms were clean and the staff were all welcoming.

Muy mala experiencia con este hotel. Llevo varios días intentando recibir un reembolso que me prometieron y hasta el día de hoy sigo sin recibir mi dinero ni una confirmación clara. Me dijeron que enviarían el reembolso por transferencia bancaria, pero cada vez que pido información solo recibo excusas y retrasos. Lo más decepcionante es que me pidieron eliminar mi reseña negativa para poder “ayudarme” con el proceso del reembolso. Accedí y eliminé la reseña de buena fe, esperando profesionalismo y cooperación, pero después de hacerlo dejaron de ser claros y sigo sin solución. La falta de comunicación, transparencia y seguimiento ha hecho toda esta situación muy frustrante. Solo quería recuperar mi dinero y recibir un servicio honesto. They charged me for a room I never confirmed about . Never AGAIN

Todo muy espectacular ,las comidas la atencion ,recomiendo el hotel volveria a ir muchas veces

M

Food was good, pool was great, and staff was very helpful. Julie from guest services was especially helpful during our stay. Had a great time!

We recently stayed at this all-inclusive resort and had a wonderful experience overall. The property was beautiful, clean, and very well maintained. The staff throughout the resort were friendly, attentive, and always willing to help, which made our stay even more enjoyable. The food options were excellent with a good variety of restaurants and cuisines to choose from. We especially enjoyed the fresh breakfast selections and evening dining experiences. Drinks were consistently good, and service around the pool and beach was fast and welcoming. The rooms were comfortable, spacious, and cleaned daily. Overall, this was a relaxing and enjoyable vacation, and we would definitely consider returning in the future. We would recommend this resort to couples, families, or anyone looking for a stress-free all-inclusive getaway.

I stayed for 6 days and I wish I could have stayed longer. The resort is absolutely stunning and the rooms were so nice! The staff is very very kind, helpful, polite and just make the experience ever better! Is most definitely in my top favorite places I have stayed.

Staff very attentive, very clean resort! Food was good for an all inclusive!

Great experience! We loved everything and especially the coffee shop and the ice cream place They are very thoughtful! They gave us a handmade gift before we left!!

Un Hotel fabuloso. El personal super atento con empleados especiales. Comidas excelentes. Un estadía magnifica.

Beautiful place the view is amazing however did not like that the golf course wasn’t open to the guests for whatever reason, the bar at the hotel closed at 11 so at that time it’s kind of like ok time to go to sleep the pool bar closing at 5 or 6 is also not to my liking.Also first day we got there my group goes to the pool bar we hadn’t even had 1 drink when I asked for 5 shots one for each person in my group and I was denied getting a shot due to a random lady that I didn’t know being drunk I’m all for cutting people off if they’re too wasted but what did that have to do with us we had literally just asked for our first drink of the day. Also the food itself not the best but not the worst overall I give the place a 6.5 out of 10 nice place to relax and get away but could definitely do way better in many aspects

We had an amazing time and experience! All the staff was great specially Aurelio, Victoria, Vyenna, Edgar, jorge with the activities. The room service was great. Our air consditioner was not working the first 2 days but they were so quick to check and fix it. The only downside we had was that everything closed too early and we don’t want to go every night to the strip at a club. We mainly wanted to enjoy our time at the resort.

Great place.