What do past guests say about Sevilla Palace Hotel?

Sevilla Palace Hotel is well-known for its Cleanliness, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

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Sevilla Palace Hotel

Name: Sevilla Palace Hotel
Address: Avenida Paseo de La Reforma 105, Cuauhtémoc, Mexico City, Mexico, 06030, Avenida Paseo de La Reforma 105, Mexico City, 06030, Mexico
Rating: 9

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9.0

Exceptional

3,699 reviews

What Guests Say About Their Stay

Eduardo

10.0

/ 10

As soon as we got off the car, everyone was very helpful. Excellent customer service, Pool was nice and hot tub needs a little help, jets aren't that strong but still very soothing. Our room was very spacious and attendants were very helpful. Rooms don't have any mini fridges so that was the only bad part, so we had to get ice for our little cooler. Ice was a bit scarce as we would have to go to different floors to acquire it. Location is very good as it is center to most of the museums we went and plenty of restaurants to pick from if you don't dine in the hotel.

Omar Gilberto

10.0

/ 10

Every time I’ve stayed here it’s been excellent. But this last time on July19-20, 2026 they went over the top. I forgot my wallet with my DL and CC, next day we called and asked about it and they had them in a safe place, I went to pick them up the following day and everything was there. Couldn’t ask for more than that. All the staff is GREAT!!! My next trip in CDMX, this will be the stay for sure.

Juan José

10.0

/ 10

El personal fue muy atento, el hotel está muy bien ubicado. Encontramos un camión que nos llevó directo del aeropuerto a la estación Amajac que está a unos metros del hotel, lo cual es muy conveniente. La ubicación es excelente, hay tiendas de conveniencia a unos pasos y conexiones a medios de transporte. Llegamos tres horas antes de la hora de check-in y nos resguardaron las maletas sin ningún problema. El segundo día tuvimos un pequeño percance con las llaves de la habitación, que se desactivaron, pero muy amablemente nos resolvieron sin contratiempos. El checkout a la 1 pm fue muy conveniente para no salir tan apresurados. Definitivamente me volvería a hospedar en este hotel.

In the Area

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Avenida Paseo de La Reforma 105, Cuauhtémoc, Mexico City, Mexico, 06030

Main Facilities

This accommodation offers:

Outdoor pool

Indoor pool

Poolside bar

Children pool

Laundry service

Parking

Luggage storage

Elevator

Rooftop terrace

Health club

Sevilla Palace Hotel is a hotel is located at Cuauhtémoc. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Sevilla Palace Hotel Address: Map & Location

Avenida Paseo de La Reforma 105, Cuauhtémoc, Mexico City, Mexico, 06030

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Discover More About Sevilla Palace Hotel

General
Near Monument to the Revolution

Location
With a stay at Sevilla Palace Hotel, you'll be centrally located in Mexico City, steps from Paseo de la Reforma and Senate of the Republic. This hotel is 0.5 mi (0.9 km) from National Museum of the Revolution and 0.9 mi (1.5 km) from Angel of Independence Monument.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Paseo de la Reforma - 0.1 km / 0.1 mi
Senate of the Republic - 0.1 km / 0.1 mi
Avenida Insurgentes - 0.4 km / 0.2 mi
Monument to the Revolution - 0.5 km / 0.3 mi
National Museum of the Revolution - 0.5 km / 0.3 mi
Reforma 222 - 0.8 km / 0.5 mi
Mercado de Artesanías La Cuidadela - 0.8 km / 0.5 mi
Teatro Metropólitan - 1.1 km / 0.7 mi
Alameda Central - 1.2 km / 0.7 mi
Glorieta de Insurgentes - 1.4 km / 0.9 mi
Arena México - 1.4 km / 0.9 mi
Angel of Independence Monument - 1.5 km / 0.9 mi
Madero Street - 1.9 km / 1.2 mi
Palacio de Bellas Artes - 1.9 km / 1.2 mi
Torre Latinoamericana - 1.9 km / 1.2 mi

The nearest airports are:
Benito Juarez International Airport (MEX) - 12.7 km / 7.9 mi
Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.) - 40.5 km / 25.1 mi
Toluca, Estado de Mexico (TLC-Toluca Intl.) - 59.7 km / 37.1 mi

Facilities
Don't miss out on the many recreational opportunities, including a health club, an outdoor pool, and an indoor pool. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Business Facilities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Mexico City? This hotel has 11 square feet (1 square meters) of space consisting of a conference center and 6 meeting rooms. Self parking (subject to charges) is available onsite.

Dining
Grab a bite to eat at one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.

Rooms
Stay in one of 413 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

All facilities in Sevilla Palace Hotel

Facility

Outdoor pool

Indoor pool

Poolside bar

Children pool

Swimming Pool

Fitness Center

Functional Hall

Common Space

Lobby

Family-friendly Facilities

Children pool

Transportation

Secure parking

Things to Do

Romantic proposal packages
Health club
Outdoor pool
Indoor pool

Food and Drinks

Poolside bar

Connectivity

Free WiFi

General

Banquet
Ballroom
Smoking area
Rooftop terrace
Parking

Accessibilty

Accessible bathroom
Accessible parking

Public Facilities

Parking
Safety deposit box
Coffee shop
Elevator

Hotel Services

Laundry service
Newspaper in lobby
Wedding service
Luggage storage
Porter
Multilingual staff
24-hour Receptionist
Concierge

Business Facilities

Business facilities
Conference center
Business facilities
Conference rooms

Nearby Facilities

Gift shop
Shops
Hair salon

Sports and Recreations

Fitness center

Accommodation Policy & General Information in Sevilla Palace Hotel

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

, This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. All guests, including children, are required to present a valid government-issued ID card at check-in.

Pets

Pets Not Allowed

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General Information

Popular Facilities
Check-In / Check-Out Time	From 15:00 - 23:30 - to 12:00
Available rooms at Sevilla Palace Hotel	413
Number of floors in Sevilla Palace Hotel	23
Another facilities in Sevilla Palace Hotel	Children pool, Secure parking, Romantic proposal packages, Health club, Outdoor pool

Frequently asked question in Sevilla Palace Hotel

What Time is Check In & Check Out at Sevilla Palace Hotel?

Check-in time at Sevilla Palace Hotel is staring from 15:00 - 23:30 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.

What is The Star Hotel Classification of Sevilla Palace Hotel?

Sevilla Palace Hotel is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.

How many floors does Sevilla Palace Hotel have?

Sevilla Palace Hotel has 23 floors.

How many rooms are available at Sevilla Palace Hotel?

Sevilla Palace Hotel has 413 rooms in total.

Does Sevilla Palace Hotel provide parking?

Yes, Sevilla Palace Hotel provides parking. Please confirm details directly with the hotel.

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More Reviews from Other Guests in Sevilla Palace Hotel

Overall Ratings & Reviews Sevilla Palace Hotel

Other sources (3,699)

9.0

Exceptional

From 3,699 reviews

Cleanliness

9.0

Room Comfort

8.8

Service and Facilites

9.0

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Traveler Reviews Sevilla Palace Hotel

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Top reviews

Nalleli

10.0

/10

Reviewed 13 week(s) ago

Hotels.com verified review

Exc

Carolina

6.0

/10

Reviewed 13 week(s) ago

Expedia Group verified review

My reservation was for a junior suite. I arrived early to the property and asked if my room was ready or if I could do an early check-in. They right away said no, that was not an option. I came back at 3 and my room still not ready. They took another 15 mins to find me a room. It was a nice room they gave me with a view, but I immediately encountered the following issues, the room was dirty, tables bathroom, carpet, not pleasant at all. The appearance of the room was very dated... the windows are old and need to be cleaned or re-tinted as it ruins the view you're supposed to have. There was a coffee maker in the room, but there was no coffee bags, etc. Under the sink, there was an active water leak every time we washed our hands or took a shower. The bathroom does not have a stand alone shower, you must stand in the very slippery tub and there was no vent. Every time I took a shower the room was full of steam. I liked the central location of the property, but they do need to do a major renovation to the rooms.

Jeryld

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Great location.

Joel

4.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

No se como puede gustarle a alguien este hotel en otro tiempo tuvo que ser impresionante pero el tiempo ha pasado sin que hayan hecho alguna reformas o mantenimiento. Las habitaciones son oscuras y las camas y almohadas son de mala calidad Los baños son pesimos el desague es muy lento. los pasillos son largo y feos con una alfombra que parece que tiene 40 años por eso que para mi la calidad del hotel no justifica el precio Relación calidad-precio muy baja. Rente 4 noches y cuando entre quería salir al mismo tiempo me quede solo una noche les pedi que me devolvieran las noches restantes y nunca lo hicieron

Michael

with Children

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Very friendly staff.

Eduardo

10.0

/10

Reviewed 14 week(s) ago

the hotel location is excellent. walking distance to a lot of touring site, room is large and staff very friendly. will choose this hotel next time.

Alfredo

with Children

8.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

The room was okay. We arrived at night. We used the shower, but the water was not draining fast enough. We called the next morning and the staff moved us to a different room right of way. Hotel is okay, but the customer service is great!

Mariano

with Friends

10.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Great Location

Xiomara Saavedra

Family

10.0

/10

Reviewed 16 week(s) ago

Lugar bien ubicado

Rey

8.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Was good just for my self .

HUMBERTO

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Very convenient location in the Reforma area of Mexico City. The hotel is very clean and modern. Staff was really friendly. Definitely recommend it if you are in Mexico city.

Jorge

2.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

I couldn’t make it since the routes were closed due to the fan fest celebration around the hotel. I lost the reservation because of that.

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.