XO Hotels Infinity

The property was not clean, it’s pretty narrow to navigate around if you are travelling with a big piece of luggage.

Breakfast was unavailable, Staff suggested to walk 300 yards to their branch for breakfast. One triple beds room was small and stuffed, 2 ft floor space to walk in the room, very inconvenient. Shower door opened halfway due to tight Bathroom space. Very long narrow corridor with one entry/exit point and poor ventilation, very inconvenient too. Staff don't show the room when checking in. I booked 2 x triple rooms including kid's on the transaction, on one booking reference in 3 months advance, yet they couldn't use their basic common sense to allocate both rooms next to each other. When mentioned, it was my fault for not requesting in the booking. When I mentioned inconveniences and service cuts, the explanation I received from a staff member made me feel under valued, my POV is, I paid in full upfront what the website demanded on the quote, in order to receive the service, so why have silly excuses to cut on service and not compensate for failing to do so. All my problems and requests was heard with empathy but not solved to accommodate my convenience.

The room was clean and tidy, no issues at all. Staff always available for help.

Did not feel safe at the neighborhood at night

Location is great easy access to public transportation and market

The staff were friendly, professional and helpful. Good location lots of restaurants and local shops in the area. Good for buses and trams.

Towels are in bad condition and there’s not really a staff to greet you or talk to you. You check in on computer screens and check out on them. It’s nice to have a few bus stops right outside the door

Air conditioning not working, room was full of cobwebs and stank of mold! Mattress was thin and extremely uncomfortable! Noisy wasn't the word for this hotel didn't sleep all weekend, staff rude and very unhelpful no electricity on arrival had to use touch on my phone to see where we were going! Would have asked for a full refund if anyone was working on reception! Breakfast is a complete waste of time save your money

It was basic area isn't the greatest but easy to get to bus stops

Room was very good for the price. Small but clean and well organized. Be wary if you have trouble walking. The hall way is easily 200m long. We were at the very end. Lots of grocery stores and restaurants nearby. Tram stops right in front.

The staff were wonderful, but the rooms were interesting. There was not a fitted sheet on our mattress so the sheets kept coming off and we had to keep fixing them. The shower was also slow to drain. The AC was good and so was the water pressure and breakfast.

Breakfast was more than sufficient, good to eat before heading out

breakfast need more variety.

Very friendly and helpful staff, room was very clean and was a good location

Everything this is good and perfect.

The staff here were most helpful. The single room was a little small but had everything required. The breakfast was very good with lots of hot and cold choices and helpful staff members. The hotel is very conveniently sited for public transport links, bus, tram.

Very nice room, comfortable and clean.

The room was comfy. Not huge space but enough. Location is great. Very close to tram/bus stop. Takes around 15 mins to go to the city centre. The service was good too.

The room was really clean, staff was amazing! Pretty loud though, we could hear the adjacent rooms watching TikTok’s and chatting till 1am! Bus stop and tram literally across the road! Would stay again!

The beds are comfortable