YOTEL Amsterdam

The hotel in itself was nice, modern and the location is in a quiet area. However, unfortunately, we had multiple issues with our stay. Checking in process was easy and seamless, however upon entering the room, our bathroom door was jammed shut and took some prying to open. After adjusting the bed, it became clear it hadn’t been cleaned properly as there was a suspicious white stains on the headboard. The hairdryer looked like it had set it self on fire and melted. The plug socket near the sink was hanging off (BIG HAZARD). The morning after our first night, we went to raise these issues with the front desk. The first person we spoke to was so disinterested and was pre occupied doing something on her computer, even after asking us what the issues were. The second staffer then came along and asked us to recall the issues again, as the first staffer couldn’t recite what we had just said. We noticed how the second staffer didn’t write down any of what we told her - which was interesting because we had more than one issue. Upon getting back to the room, the only issue that had been rectified was a new hairdryer. The stains were still on the headboard and the bed had not been changed, just remade with existing sheets. Overall we are disappointed in the stay and wouldn’t recommend. To boot, the customer service was borderline non existent. We have photos of everything too.

Clean, great layout

Yes

Excellent facilities, comfortable room

Staff super friendly and everything very clean

Beautiful Clean Room. Lovely staff and Great Breakfast. A bit of a travel 20ish minute walk from the Centraal Station But so worth it for the peace and quiet. Genuinely a lovely hotel

the hotel is what you expect from a Yotel , small but great room, everything in top condition, restaurant staff very good. only negative is hotel is in a urban renewal part of the city , therefore nothing around it besides a great bakery across the road.

Excellent

Room very small, shower door didn’t close properly so had to mop up a lot of water after each shower, the iron stained my boyfriends shirt and he had to get it laundered by the hotel which he had to pay for, bed was very creaky. Overall was fine but wouldn’t stay again for 3 nights felt it was too long in such a small basic place

Clean room and staff were lovely one the best hotel av stayed in don’t get hassled once

Fantastic stay!! Room was very big and perfect for me, my husband and our 5 year old daughter. Very clean and quiet. There was plenty of shower gel and body lotion. Only thing was we didnt have a kettle , but had a fancy coffee machine.

Overall customer service was great!

Clean rooms. Helpfull staff

Excellent

The hotel was very clean and the staff was very helpful and nice

Staff were very helpful and the room was comfortable

Clean room, great service by all the staff. Good breakfast options.

Bar selection was good and staff were helpful

Nice and clean

Clean room