Aqua Travel Lodge

Shower had absolutely no water pressure. Found two cockroaches in my room. Came back to the room after a 11 hour day of island hopping to my room smelling like poop. Happened on 2 different occasions. You need to have the room key present in the room for the electricity to work.. so after a long hot day, you return to a hot room.. can't activate the a/c until your in the room. Staff was very friendly and tried their best to accommodate.. I will not be staying in this Hotel when I return back to El Nido.

Where do I even begin? My fiancé and I arrived at the hotel only to realise we had accidentally booked a twin room instead of a double. That wasn’t a major issue for us, but when we entered the room, we discovered that one of the beds was broken. I went to reception and politely asked for a different room. I was told this was impossible because there were supposedly no rooms available. I then requested a full refund so we could stay elsewhere, which I felt was a reasonable solution considering the condition of the room. Instead, I was told that our only options were to either stay in the room with the broken bed or leave and “fight for a refund.” To make matters worse, they claimed no manager was available. After around 30 minutes of arguing, they suddenly managed to find us another room — despite previously insisting there were none available. Unfortunately, the problems didn’t stop there. The bathroom in the new room did not flush properly, which was both inconvenient and unhygienic. After returning from dinner that evening, we then found two large cockroaches running around the room, which I had to deal with myself. The next morning, there was yet another cockroach in the room. That was the final straw. We checked out early and moved to another hotel, which was a far better experience. Overall, this stay was extremely disappointing due to the poor room conditions, lack of customer service, hygiene issues, and misleading information from staff. Not Recommended.

The property is just ok, we had a little problem with the toilet, I ended up getting a plunger from the store to clear the toilet. I think a little updating on tv would be helpful, as a person coming from USA and I don’t understand the languages having a smart tv would be nice, something to watch and relax at the end of the night would be nice, the breakfast was excellent, staff was very friendly and helpful

Great location, however, you could hear Karoke from the room. Window to our bathroom was broken and stuck open, let them know the first day and they never fixed it. Shower didn’t get hot most of the time and water had a bad smell.

The place was trying to be quite decent, and mostly was. There was just a bit of shabbiness about it - the toilet roll holder was broken, the shower never got hot, and a bedside lamp wouldn’t go amiss. The staff were very earnestly professional though, and breakfast was super prompt on the day we had to leave early for onward travel. Location was great - right in town without being noisy at night. You also got a nice view of the bay from the rooftop breakfast area.

Avoid! The charged me $40 for two small blood stains on sheet and pillow case. Replacement cost for the old tattered linens would be far less. I offered to clean them, they refused. When I said I wouldn’t pay, they started to call the police. Wouldn’t call a manager. Bathroom smelled of sewage, dive shop outside my window started banging tanks at 5 AM. Dirty. I travel to SE Asia 6 months a year for the last three years, worst experience ever.

AC kept the room cool.

Staff are courteous, respectful. Except for no service offered like Airport transfer or tour .

We had a very pleasant stay at Aqua Travel Lodge. The location is excellent — only a short 3-minute walk from the ferry port, 1 minute to the beach and boat tours, and surrounded by shops, cafés, and restaurants. The room was basic but clean and comfortable, and the air-conditioning worked very well. Breakfast was simple, and the reception staff were very helpful in organising tours and transport. Overall, it offers great value for a centrally located stay.

View from the room is spectacular.

Room was great and breakfast was good but be warned it is a 4 floor walk up

Great staff. Very friendly and helpful staff.

Staff very nice and helpful

Avoid. Staff have no interest in customers'/tourists' well being. Even though things started quite well with them arranging a car to collect me from the airport via messaging, things quickly deteriorated. They sell boat tours which require an average height person like myself (5ft 8 in/1.74m) to wade through shoulder deep water with significant waves, so reaching above the neck, to board the boat, even at the start. I felt this was too dangerous as I neared the boat and I turned back. I requested either to board via the dock or a refund, they eventually offered a strangely calculated 50% refund, which I refused. I've been on hundreds of boat trips across the world and none came close to this level of disregard for safety - their attitude is that if you wear life vests you should be OK... They also didn’t do basic things like give cash receipts, only on demand and days later. I reported them to the tourist office, so if others also experience problems it may be worthwhile doing likewise, as they should be sanctioned after multiple reports.

it all good

Staff was in a hurry to be on their phones. What really irritated me was the staff would be as loud as possible every morning so they could finish cooking breakfast asap to do what? You guessed it... be on their phones. Lazy

Basic but tasty breakfast with choice of several dishes. Room was basic and in need of deep clean / renovation. Shower preasure was very low and hot water was hit or miss! Staff were excellent and always friendly and helpful

Booked and stayed in a Deluxe room for 2 nights. the Deluxe room appears to reflect the amazing views of the harbour not the room itself. It’s really a cheap and cheerful place close to everything. The room itself had some issues. First, there was no hot water in the shower. Well at least initially. When I asked reception they promptly checked it and advised that the hot water is solar powered. So no hot showers. Yet the next day it worked when it was cloudy and was checked after it worked even though a typhoon was around so really have no idea. Second, the air con and lights need the room key inserted and were only given one key so the room is hot when you come back. Third, the balcony sliding door did not lock properly so could be opened by jiggling a little, which was ok given we were on the fourth floor and you’d have to be Spider-Man to climb up from floor below or drop down from the roof to get in, noting this is offset with a room safe so relatively minor. Fourth, as you cannot flush paper after using toilets in the Phillipines it would have been nice if they emptied the bins each day. Fifth the bed was uncomfortable. Oh and I have no idea why there are small round holes in the ceiling above the bed and above the shower. I plugged them with toilet paper but it seem pretty weird

Excellent customer service

Don’t stay here