Serena's House - Manila

2nd time we have stayed there good views comfertable can cook and stay in .with balcony so can slip outside for a quik smoke close to everything.if in manila will the place to stay.

It was good.bur the only thing was tge pool access is not free.it has charge per head everytime u use it. Overall its good room and stay. Thank you serenas house.

Get the Oceanview room, you will be more satisfied and you will be able to sleep at night. Oceanview room is much cleaner with a better view and the amenities are good.

Great views from up high. I had the 26th floor. I didnt know the pool was an extra fee. I think this is a Airbnb combined with permanent residents living in the condo building. Internet worked fine, but one night it did cut out, so you would have to reset. The extra security guard was nice.

I absolutely enjoyed staying here. Staff are very helpful, nice pool and game room. The restaurant has great food and the location is perfect! I will be returning soon!

Yes

Will be back soon

Bad communication with property management regarding the availability and readiness of room reservation on time of arrival.

Great place to stay

Even though this property is well located, the door was chewed up like someone tried to break in, and I had to pay for the amenities like the pool and the gym.

Great service nice people

The room was simply awful, the mirror was filthy, bathroom surfaces dotted with cigarette burns and lots of clubs on the road so it it very noisy. The only saving grace wasnthe ac was so loud it blocked some outside out. This is not a hotel, its a room claimed by someone in a larger hotel. Booked 2 nights, left after 1.

I originally picked the property, because I needed a gym. There were so many roaches in the room that I cancelled my reservation.

Surrounding area is trash The streets stink The room had a smoke smell The manager never responded to whether the room was a smokers room despite ashtrays on table. Everything in the room was old dirty never cleaned Bed linens dirty paper thin Next ROACHES on the washroom and kitchen area I killed about seven

I had a great time, I was pleasantly surprised by this place. Very clean, nice location, and very nice pool. Eden and Nora at the reception were very helpful, and kind and accommodated my needs.

The accommodation is in a good spot close to Robinsons Mall. Suermarket and Korean restaurants right outside. Close to Mabini Street. We were on the 22nd floor wth great views of Manila. The facilities of the apartment are dated and in need of a refurbishment. A touch of pInt here and there plus modern furniture wouls make this place great. The price for our stay was very reasonable but i think iwould be happy to pay more if the rooms are modernised with better decoration.

The pros: Safe location, many restaurants surrounding, karaoke surrounding, friendly desk and security all helpful, the host will have someone greet you and help with bags but after that you are on your own. Washer, blackout curtains, very quiet you don't breally hear much from street or ourside the apartment, airconditioned so you stay comfy. And plenty of fans and the window. Soap and shampoo in bathroom. Pool on 7th floor. There is a wine opener and a bottle opener and hair dryer. The cons: The tv turns on yet didn't work at all as could not get a signal. I contacted the host and no response the entire time. I have a foreign number so I don't have data to call international so I needed to use email. No additional toilet paper provided and the roll was almost gone upon arrival. You can feel the coils in the old mattress, they are very painful and loud as if they've got lot of mileage on them. I chose to sleep on the couch which was barely comfortable but did the trick. The microwave is on top of fridge but no plug there. You need to move it to a plug and move it back before you leave The shower curtain is filthy with black mold at bottom. Needs replacing. Many ugly burn marks in the bathroom. Bathroom is needing an update. Walls are needing cleaining or fresh paint. There are very limited utensils one plate one bowl one glass one cup one fork one spoon. No laundry soap but its just inconvenient as you can go to 711. No toaster,or rice maker. No iron for clothes.

The place was filled with bugs. Was there with my fiancee, the front desk called at 11pm said a guest was there for me, i go down to the lobby and she already sent the lady upstairs without me knowing (i passed the lady in the elevator) the front desk says she already went up i get back to my room and this girl is punching in the code to my room...Imagine the explaining i had to do to my fiancee that they sent a streetwalker to my room! Unacceptable.

Good stay but poor communication with its clients ..... as we found out. They never sent a password to us as promised in their literature. Thus, we were always guessing as to whether our reservation was fully acknowledged. Poor communication between Serena's and its client. It was not our fault.

my stay was comportable, and the staff are friendly..