9Hotel Mercy

Great location and friendly staff, room nice and clean. Unfortunately no roof top bar like advertised as this was being renovated, we could hear building work from our room from early morning.

Great stay. Rooms were super clean. Rates were super fair. Overall great experience.

Everything was great from the staff , to the room and the location

We didn't have an unpleasant stay but there are several things that would have improved our rating. Lighten things up: everything is dark, walls are black, flooring is dark and lighting in the room is not the best. Provide a bottle of water daily: one complimentary bottle of water is provided. After that, you need to pay from the mini-bar; seems like supplying a bottle of water per day would be an inexpensive way for customer satisfaction. Location is good but: on weekends, it is very noisy if your room is overlooking the street. The bar scene is just one block over and people are loud going home; wearing ear plugs help. You hear traffic noise as well. Things of note: Coffee: the coffee machine in lobby does not have drinks with milk like a cappuccino. They do provide real cream in small plastic cups. Breakfast: costs 12 euro and is only cold items. We did not go so really don't know what that meant but didn't want to find out for 12e. Laundry facilities: is listed as an amenity but is a laundry service. Both are listed but facilities implies self-service and should be removed. The good: it is clean, the shower pressure is good, staff was nice, lighting in the bathroom was good, A/C was good.

From desk people where very nice and helpful

Thanks

The room, location, and staff kindness were all great!! However, there were some issues that weren’t completely resolved during my stay. The AC temperature maximum was set to 18 degrees and a room key was required for it to be on. The room was never cooled off in any sort of timely manner when arriving back from being out and about. I thought that there was a problem with the AC but there wasn’t and there was nothing they could do except try to reset it which didn’t help. That night I woke up full body sweating and was very uncomfortable which I again mentioned this issue and requested another room key to avoid being miserable which they provided. Another problem I experienced is my room kept unlocking for unknown reasons. In fact, it was unlocked for a full day and I was lucky no one opened the door to take any of my belongings. This happened a total of 3 times but I was diligently checking to make sure the door would lock and reported the matter if not. The front door staff had to keep coming up to my room with the master key to lock my door. It became a nuisance and a fear my things would be stolen. These concerns need to be addressed so this doesn’t happen to other travelers as what I dealt with was unacceptable.

Spacious room, clean, comfortable bed and walking distance to lots of great places. Great location. My only dislike was that the bathroom lighting was just so dark, and it’s all very open concept with no door to the shower.

This hotel was amazing. Perfect location easy to get around everywhere. The staff was very kind and helpful! Room is a bit small but nothing crazy. My only complaint would be if there could be more light in the rooms it’s a bit dark. Other than that, everything was excellent. Will be back for sure.

The staff were so helpful and welcoming. Such a great location too!

Location was very good and well situated, room and cleaning was good - facilities are poor as it lacks a bar/restaurant although it does have a little area of sorts All in all would say 3 out 5 is fair

Great place to stay. Great location if you want to join in on festivals in Bairo Alto. Stay was amazing. Very clean.No complaints. Quiet at night. Will stay again! Walking distance to great restaurants and shopping!

Staff was super friendly and helpful, a couple times I slept in and then requested housekeeping in the afternoon whito no problem. Also the locations is superb, not only for restaurants and souvenir stores but also for shops and bars. 100% would go back next time

The room was clean and happily air conditioned. I had a great view and sweet little balcony. The reception staff were friendly and helpful and breakfast was a nice little buffet.

Location, location, location! Staff very friendly and helpful. Thank you!

The location of this hotel is amazing! It’s clean and not too expensive!

Location was perfect

Great location … great service … walkable to everything :)

Really nice people. Had a refreshing smell in the lobby. And room was always clean.

The price, location, and staff were incredible! The bed was comfortable and the room was very nice. The only tiny thing was that the rug besides the bed was dirty, people had probably stepped on it with shoes and it was only vacuumed, not properly washed. Was no big deal for us. Would 100% recommend.