8.1
/10
Very Good
1,948 reviews

What Guests Say About Their Stay

Staff Friendliness (35)
Room Space (32)
Bedroom (32)
Hotel Area (32)

Thi T. H. N.

10.0
/ 10
The hotel facilities here are fantastic; it's an ideal place for us to stay next time.

Thi T. H. N.

10.0
/ 10
The hotel facilities here are fantastic; it's an ideal place for us to stay next time.

Silviana A. P.

9.4
/ 10
Surprisingly, it’s a really nice hotel! Very clean, the service is very good too. The room is quite spacious for 3 people. The facilities are complete, suitable for a family vacation. Thank you!

D***h

9.4
/ 10
The staff was really friendly and tried their best to accommodate my request for a late checkout. Really appreciate it!

martha a.

8.8
/ 10
Love to stay at Furama Riverfront. Nearby to MRT station, can go by walk to some restaurants and Clark Quay area just by walk around 10 - 15 minutes (depends on your choice of restaurant). Family friendly. And the most love for the room size, you can't choose another hotel in the central with that size and affordable price.
In the Area
See Map
405 Havelock Road, Clarke Quay, Singapore, 169633

Main Facilities

See more
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Furama RiverFront is located in area / city Clarke Quay. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Furama RiverFront Address: Map & Location

405 Havelock Road, Clarke Quay, Singapore, 169633
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Furama RiverFront Rates per Night

Looking for the latest hotel rates? Finding the best hotel prices for Furama RiverFront is easy. Furama RiverFront room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Get ready to discover the perfect stay without breaking the bank!

Whether you're planning a romantic getaway or a family vacation, understanding hotel prices is key. Let's dive into what makes Furama RiverFront a great choice and how to find the best deals.

Furama RiverFront Location & Address

Need to know the hotel address? Furama RiverFront is located at 405 Havelock Road, Clarke Quay, Singapore, 169633. It's situated in the Krong Siem Reap area of Singapore, known for its vibrant nightlife and street food. The hotel is approximately 2.5 km from the city center.

This prime location offers easy access to both the city's bustling heart and the serene beauty of the surrounding areas. You'll find yourself perfectly positioned to explore all that Krong Siem Reap has to offer.

How to go to Furama RiverFront from Airport

Planning your transfer from the airport to the hotel? Getting to Furama RiverFront from Siem Reap International Airport (REP) is straightforward. Here's a breakdown of your options:

  • Taxi (most direct): Taxis are readily available at the airport. The ride takes about 20-30 minutes, depending on traffic.
  • Ride Hailing (convenient): Ride Hailing services like Traveloka are available at the airport. This is a convenient option, especially if you have luggage.
  • Hotel Transfer (hassle-free): Many hotels, including Furama RiverFront, offer airport transfer services. Check with the hotel in advance to arrange this.

Tips: For the most convenient route, consider booking a ride-hailing service or arranging a hotel transfer in advance. This will save you time and ensure a smooth arrival.

Furama RiverFront Reviews & Summary

Want to know all about the hotel? Furama RiverFront consistently receives positive hotel reviews, with guests praising its excellent service and prime location. The hotel is a favorite among travelers seeking comfort and convenience.

Guests frequently highlight the hotel's stunning views of the river and the well-appointed rooms. The hotel also boasts a fantastic pool area and a variety of dining options. One guest raved, "The staff was incredibly friendly, and the location was perfect for exploring the city!"

Furama RiverFront Room Types Available

Curious about the different hotel room types? Furama RiverFront offers a variety of room categories to suit every traveler's needs. From cozy rooms to spacious suites, you'll find the perfect space to relax and unwind.

  • Superior Room: Comfortable and well-equipped, perfect for solo travelers or couples.
  • Deluxe Room: Offers more space and often features a balcony with city views.
  • Premier Room: Includes extra amenities and may offer access to exclusive lounge areas.
  • Family Room: Designed to accommodate families, with ample space and multiple beds.

Please note: Smoking and non-smoking rooms are available. Check with the hotel for pet-friendly policies and any associated charges.

Hotel Facilities in Furama RiverFront

Looking for information on hotel amenities? Furama RiverFront provides a range of hotel facilities designed to enhance your stay. Whether you're traveling with family or seeking relaxation, you'll find something to enjoy.

  • Swimming Pool: A refreshing pool for both adults and kids.
  • Fitness Center: Open 24 hours, offering a variety of equipment.
  • Spa: Indulge in a relaxing massage or treatment.
  • Kids' Club: Supervised activities for children.

Operating hours and extra fees may vary. Please inquire at the front desk for details.

Hotel Buffet or Restaurant/Cafe in Furama RiverFront

Want to know about the hotel buffet and dining options? Furama RiverFront offers several dining options to satisfy your cravings. From casual cafes to elegant restaurants, you'll find a variety of cuisines to choose from.

  • The Square: Offers a wide selection of international dishes. Price per person: $35.
  • Kintamani Indonesian Restaurant: Serves authentic Indonesian cuisine. Price per person: $40.
  • The Waterfall Lounge: A relaxed setting for drinks and light snacks.

Special dishes and opening hours vary, so be sure to check with the hotel for the latest information.

Furama RiverFront Airport pickups and How to Book

Need to know about hotels with airport shuttle? Furama RiverFront offers airport pick-up services to ensure a smooth arrival. This convenient service takes the stress out of your journey.

To book an airport transfer, contact the hotel in advance, ideally at least 24 hours before your arrival. Provide your flight details, and the hotel will arrange a comfortable ride to the hotel.

Nearby MRT Station & Bus Stops

Looking for nearby MRT station and bus stops? Furama RiverFront is conveniently located near public transportation options, making it easy to explore the city.

  • Tiong Bahru MRT Station: Approximately 1.5 km away.
  • Bus Stops: Several bus stops are located within walking distance of the hotel.

You can purchase a Singapore Tourist Pass for unlimited travel on public transport. Payment can also be made using contactless credit cards or mobile wallets.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities? Krong Siem Reap offers a wealth of attractions for families. From cultural sites to natural wonders, there's something for everyone.

  • Singapore Zoo: A world-renowned zoo with diverse animal exhibits. Entry price: $35.
  • Gardens by the Bay: Stunning gardens with Supertree structures and conservatories. Entry price: $28.
  • Singapore Botanic Gardens: A UNESCO World Heritage site with beautiful gardens and walking trails. Entry is free.
  • National Museum of Singapore: Explore Singapore's history and culture. Entry price: $10.
  • ArtScience Museum: Features interactive exhibits blending art, science, and technology. Entry price: $20.

Looking for more things to do nearby? See Traveloka’s best deals on

Where to eat near Furama RiverFront (Krong Siem Reap)

Looking for nearby dining options? Krong Siem Reap offers a diverse culinary scene. From cafes to local street food, you'll find plenty of delicious options near Furama RiverFront.

Cafes/Restaurants:

  • Tiong Bahru Bakery: Known for its delicious pastries and coffee.
  • PS.Cafe at Tiong Bahru: Offers a stylish setting and a diverse menu.
  • Forty Hands: A popular cafe serving specialty coffee and brunch.

Local Street Food:

  • Hainanese Chicken Rice: A classic Singaporean dish.
  • Laksa: A spicy noodle soup with coconut milk.
  • Kaya Toast: Toasted bread with kaya jam and butter.
  • Chilli Crab: A must-try seafood dish.
  • Satay: Grilled skewers of marinated meat.

Shopping places near Furama RiverFront (Krong Siem Reap)

Looking for shopping places? Krong Siem Reap offers a variety of shopping destinations. From malls to markets, you'll find everything you need.

  • Great World: A shopping mall with a wide range of retail stores and dining options.
  • Orchard Road: A famous shopping street with luxury brands and department stores.
  • VivoCity: A large shopping mall with a variety of shops, restaurants, and entertainment options.

Other Places to Stay Near Furama RiverFront

Looking for other places to stay? Krong Siem Reap offers a wide range of accommodations to suit every budget. Here are some options near Furama RiverFront:

Luxury/5–6 Star Hotels Nearby:

  • The Fullerton Bay Hotel: Luxurious hotel with stunning waterfront views.
  • The Ritz-Carlton, Millenia Singapore: Offers elegant rooms and exceptional service.
  • Marina Bay Sands: Iconic hotel with a rooftop infinity pool.

For 5-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

Four-Star Hotels Nearby:

  • Hotel Boss: Modern hotel with a rooftop pool.
  • York Hotel: Offers comfortable rooms and a convenient location.
  • Holiday Inn Singapore Atrium: Well-equipped hotel with a variety of amenities.

For 4-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

Three-Star Hotels Nearby:

  • Hotel G Singapore: Stylish hotel with a central location.
  • Fragrance Hotel - Riverside: Budget-friendly hotel with basic amenities.
  • Ibis Singapore on Bencoolen: Offers comfortable rooms and a convenient location.

For 3-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

Hotel Availability & Reservations

Looking for hotel availability? Ready to book your stay? Finding the perfect room at Furama RiverFront is easy with Traveloka. Check hotel availability and make your hotel reservations today.

Book your stay through Traveloka for the best deals and a seamless booking experience. Don't miss out on the opportunity to enjoy a fantastic stay at Furama RiverFront!

All facilities in Furama RiverFront

Bar, Cafe and Lounge Furama RiverFront
Bar, Cafe and Lounge
Swimming Pool Furama RiverFront
Swimming Pool
Fitness Center Furama RiverFront
Fitness Center
Common Space Furama RiverFront
Common Space
Lobby Furama RiverFront
Lobby

Food and Drinks

  • Restaurant with AC
  • A la carte breakfast
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Breakfast and dinner
  • Breakfast and lunch
  • Buffet breakfast
  • Breakfast (surcharge)
  • Buffet dinner
  • Buffet lunch
  • Cafe
  • Dining area

Hotel Services

  • Concierge
  • Money changer
  • Express check-out
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Medical service
  • Multilingual staff
  • Tours
  • Wedding service

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Clothes dryer
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

In-room Facilities

  • Desk
  • Hairdryer
  • In-room safe
  • Shower
  • TV

Transportation

  • Bicycle rental
  • Bicycle storage
  • Parking with surcharge
  • Limo or town car service

Accessibilty

  • Accessible parking
  • Accessible path of travel
  • Disabled access friendly
  • Wheelchair accessible

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities
  • Photocopier

Things to Do

  • Children play area
  • Fitness center
  • Outdoor pool

Nearby Facilities

  • Gift shop
  • Shops

Sports and Recreations

  • Fitness center
  • Golf

Kids and Pets

  • Babysitting with surcharge
  • Highchairs

Connectivity

  • LAN Internet
  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Furama RiverFront

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

In the event a guest is confirmed to be positive for COVID-19, a standard disinfection fee of S$180nett will apply and is to be borne by the guest.

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Furama RiverFront
615
Number of floors in Furama RiverFront
19
Another facilities in Furama RiverFront
Restaurant with AC, A la carte breakfast, A la carte dinner, A la carte lunch, Bar

Frequently asked question in Furama RiverFront

What are available facilities at Furama RiverFront?
There are top facilites at Furama RiverFront such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Furama RiverFront?
Check-in time at Furama RiverFront is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Furama RiverFront provide breakfast?
Yes, Furama RiverFront provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Furama RiverFront?
Furama RiverFront is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Furama RiverFront have?
Furama RiverFront has 19 floors.
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More Reviews from Other Guests in Furama RiverFront

Overall Ratings & Reviews Furama RiverFront

Traveloka (401)
Other sources (1,547)
8.0
Very Good
From 1,547 reviews
Cleanliness

8.0

Room Comfort

7.8

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Furama RiverFront

Number of reviews per page
20
40
Top reviews
MALAINA
icon-with Friends
with Friends
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Our room was dated and the carpet was extremely dirty. We had to get our own towels as none were in the room when we arrived. No closet. No hooks to hang up towels or clothes. Lots of wear and tear in our room.
Terry
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

There is a shopping mall and a few other things for families.
Maria
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We had a wonderful stay in this beautiful Hotel, very clean, friendly staff and shops and tourist attractions are amazing. Thank you Furama Hotel.
Raymond
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Clean rooms. Helpful staff!
Mary Celine
icon-with Friends
with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Clean room, clean sheets and comfortable bed too Staff very courteous indeed
PUI KONG
icon-Family
Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room is clean, staff is friendly, thoughtful and helpful; amenities are sufficient. Easy parking at Hotel. Also, MRT Station TE16 is within 5-10 minutes walk. Chinatown is located at less than 20 minutes walk.
peter
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff
Jonathan Peter
icon-with Children
with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It was ok - room was noisy. Good location easy access to tourist attractions
Donald
icon-
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

My choice of hotel revolves around finding a comfortable room at a reasonable price. This hotel ticked all the boxes. Only complaint is that it is a fair 10 minute walk in humidity to the nearest MRT Station with a bus stop a little closer. Taxis are reliable and not too expensive.
Paul
icon-with Partner
with Partner
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room in poor condition particularly the bathroom. Toilet dirty around lid hinges. Ordered meal by scanning QR code on table. After half an hour checked on progress to be told the order had not gone through. Reordered from the bar. Arrived after 40 minutes but both meals cold. Sent the meals back and asked for refund which was processed but will take about two weeks to arrive in my account. All staff pleasant and helpful
Read More
Joshua
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Clean room, gotten free upgrade during check-in, breakfast is average and there is a small area beside the reception which is popular with kids. Too bad the indoor playground is only open from Thursday to Sunday.
Michael
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The room was clean staff helpful good amenities
Benjamin
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great Staff, excellent location
Patrick
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Un très bon séjour très propre et très amical
Mary
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Room was spacious and clean.
Cameron
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

When we first arrived, we were given an upgrade to an Executive Suite over the Courtyard Club room we ordered. After arriving at our suite, and noting how nice the floor and room smelt, we decided it wasn't right for us, and the originally booked Courtyard Club room was more appropriate to our liking, so we asked to swap back to our booked room. Upon arriving on floor 5 for our courtyard room, we noticed a heavy musty stench, possibly even moldy throughout the entire floor. The room itself was not much better in regards to smell. Partway through our stay, maintenance attempted to gain access to our room. This was worrisome, as I did not hear them knock at all, and with the lack flicked, you can still see directly into the shower, which was in use at the time, which you can clearly hear from outside the room. I presumed this was because they thought the room was unoccupied at the time, due to the room switch from earlier. We attempted to use the pool facilities, which is when we realized there was no way to use the direct pool access feature of our room without leaving our room entirely unlocked. The pool itself was quite filthy, with what appeared to be mold floating around. The staff were amazing. The club benefits of refreshments and nibbles were very nice. The included breakfast was good, but nothing special. The pool needs a good, regular clean. Floor 5 needs to be inspected for mold, and heavily sanitized. The Direct Poolside Access Rooms need a carded security lock.
Read More
Martyn
icon-
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Location along with clean room and staff
Kaz
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Loved our stay here for 9 nights in February. The hotel is clean, welcoming, well equipped and staff are friendly and helpful. Only 7 min walk to Havelock MRT on the TE Line which is super convenient for attractions, a 10min walk to the scenic riverfront or Tiong Bahru Hawker (and bakery!) and an easy 20 min walk to Chinatown. The 7-11 downstairs is so handy, huge pool with plenty of lounges, beautiful waterfall lounge and spacious lobby with fast lifts. We stayed in a Deluxe Room which was really spacious with big windows and good blackout shutters, and excellent value when we booked a non-refundable deal at half price. A decent breakfast buffet and dinner buffet are well presented and good value when booked through the hotel directly (only $15 and $30). Would definately stay here and again and recommend to others.
Read More
Protacio
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

There one Malaysian guy who was very accommodating to us during our stay. He is always standing near reception. Our is big and very neat and clean. Buffet is excellent
Reyleene
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

2-bed bedroom was spacious. However, it needs updating and fixing: sink drainstop doesn't work, pillows are smelly, shampoo/ body wash combo is undesirable and smelled old, carpet is old and dirty-looking. On the positive side, customer service is good and although the breakfast buffet is varied and flavorful, due to the conditionof the bedroom, I have some doubts about the cleanliness and sanitary practices in the kitchen.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Furama RiverFront

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Furama RiverFront

Traveloka (401)
Other sources (1,547)
8.0
Very Good
From 1,547 reviews
Cleanliness

8.0

Room Comfort

7.8

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Furama RiverFront

Number of reviews per page
20
40
Top reviews
MALAINA
icon-with Friends
with Friends
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Our room was dated and the carpet was extremely dirty. We had to get our own towels as none were in the room when we arrived. No closet. No hooks to hang up towels or clothes. Lots of wear and tear in our room.
Terry
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

There is a shopping mall and a few other things for families.
Maria
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We had a wonderful stay in this beautiful Hotel, very clean, friendly staff and shops and tourist attractions are amazing. Thank you Furama Hotel.
Raymond
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Clean rooms. Helpful staff!
Mary Celine
icon-with Friends
with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Clean room, clean sheets and comfortable bed too Staff very courteous indeed
PUI KONG
icon-Family
Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room is clean, staff is friendly, thoughtful and helpful; amenities are sufficient. Easy parking at Hotel. Also, MRT Station TE16 is within 5-10 minutes walk. Chinatown is located at less than 20 minutes walk.
peter
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff
Jonathan Peter
icon-with Children
with Children
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

It was ok - room was noisy. Good location easy access to tourist attractions
Donald
icon-
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

My choice of hotel revolves around finding a comfortable room at a reasonable price. This hotel ticked all the boxes. Only complaint is that it is a fair 10 minute walk in humidity to the nearest MRT Station with a bus stop a little closer. Taxis are reliable and not too expensive.
Paul
icon-with Partner
with Partner
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Room in poor condition particularly the bathroom. Toilet dirty around lid hinges. Ordered meal by scanning QR code on table. After half an hour checked on progress to be told the order had not gone through. Reordered from the bar. Arrived after 40 minutes but both meals cold. Sent the meals back and asked for refund which was processed but will take about two weeks to arrive in my account. All staff pleasant and helpful
Read More
Joshua
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Clean room, gotten free upgrade during check-in, breakfast is average and there is a small area beside the reception which is popular with kids. Too bad the indoor playground is only open from Thursday to Sunday.
Michael
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The room was clean staff helpful good amenities
Benjamin
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great Staff, excellent location
Patrick
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Un très bon séjour très propre et très amical
Mary
icon-with Partner
with Partner
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Room was spacious and clean.
Cameron
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

When we first arrived, we were given an upgrade to an Executive Suite over the Courtyard Club room we ordered. After arriving at our suite, and noting how nice the floor and room smelt, we decided it wasn't right for us, and the originally booked Courtyard Club room was more appropriate to our liking, so we asked to swap back to our booked room. Upon arriving on floor 5 for our courtyard room, we noticed a heavy musty stench, possibly even moldy throughout the entire floor. The room itself was not much better in regards to smell. Partway through our stay, maintenance attempted to gain access to our room. This was worrisome, as I did not hear them knock at all, and with the lack flicked, you can still see directly into the shower, which was in use at the time, which you can clearly hear from outside the room. I presumed this was because they thought the room was unoccupied at the time, due to the room switch from earlier. We attempted to use the pool facilities, which is when we realized there was no way to use the direct pool access feature of our room without leaving our room entirely unlocked. The pool itself was quite filthy, with what appeared to be mold floating around. The staff were amazing. The club benefits of refreshments and nibbles were very nice. The included breakfast was good, but nothing special. The pool needs a good, regular clean. Floor 5 needs to be inspected for mold, and heavily sanitized. The Direct Poolside Access Rooms need a carded security lock.
Read More
Martyn
icon-
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Location along with clean room and staff
Kaz
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Loved our stay here for 9 nights in February. The hotel is clean, welcoming, well equipped and staff are friendly and helpful. Only 7 min walk to Havelock MRT on the TE Line which is super convenient for attractions, a 10min walk to the scenic riverfront or Tiong Bahru Hawker (and bakery!) and an easy 20 min walk to Chinatown. The 7-11 downstairs is so handy, huge pool with plenty of lounges, beautiful waterfall lounge and spacious lobby with fast lifts. We stayed in a Deluxe Room which was really spacious with big windows and good blackout shutters, and excellent value when we booked a non-refundable deal at half price. A decent breakfast buffet and dinner buffet are well presented and good value when booked through the hotel directly (only $15 and $30). Would definately stay here and again and recommend to others.
Read More
Protacio
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

There one Malaysian guy who was very accommodating to us during our stay. He is always standing near reception. Our is big and very neat and clean. Buffet is excellent
Reyleene
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

2-bed bedroom was spacious. However, it needs updating and fixing: sink drainstop doesn't work, pillows are smelly, shampoo/ body wash combo is undesirable and smelled old, carpet is old and dirty-looking. On the positive side, customer service is good and although the breakfast buffet is varied and flavorful, due to the conditionof the bedroom, I have some doubts about the cleanliness and sanitary practices in the kitchen.
Read More
Number of reviews per page
20
40