Cinnamon Lakeside Colombo

I am trying hard not to be negative because I want them to do well. However there were a number of mishaps and experiences that made my experience not so great. After dinner at the Chinese restaurant at the hotel, I wanted to go in to the outside patio bar to get a cocktail and listen the live music - they didn’t let me in because I was wearing my Birkenstocks. They told me that all men had to wear shoes because a lot of gangsters come in flip flops and make trouble. I was disappointed that after being a paying guest at the hotel, they didn’t have a system in place to accommodate already screened guests. I had no problem eating at he most expensive restaurants at the property wearing my sandals. Ironically, Sri Lankan national costume for men is a long sleeve shirt, sarong and flip flops or sandals. Matter of fact most prominent politicians in Sri Lanka wear flip flops! My night continued to go down as I moved to the lobby bar with my family to have night cap before calling it a night. All I wanted was a sugar shot of whiskey and not a double which I reiterated to the waiter at least twice - he kept asking me if I wanted a double. Anyway, the two of us received our single shot of Glenlivet 12 yo and enjoyed it. I asked to settle the bill and they said they didn’t have anything on record of me ordering anything but overcharged me by double the price and never apologized. Although I settled the bill in full, I felt taken advantage of.

Good staff. Buffet is average. Spacious rooms.

Very pleasant stay loved it will definitely come back

This is a decent hotel but not excellent I would say. Looks old and needs lot of attention to finer aspects of the rooms and building. Location is certainly very good if you have a lake view room. Pool is also good and large. Food is average with very less sitting space as compared to the room accommodation ( I had my B/F standing all the time ). I had to call for proper toilet kits all the time... Over all not very bad but not very good as well... to stay if you get a good price deal.

Rooms look dated. My room had a few flying insects every now and then. Bathroom had multiple steps. Which was inconvenient. Water was too hot to shower.

The hotel in general is excellent however they run very loud club style events in the outside restaurant until 1am to 2am and any room facing the lake is almost shaking with the noise, so if you stay and don’t want to party then ask for a room not facing the lake. Zero sleep had after a long haul flight from uk and with early train next day so felt like a very expensive sleepless night.

Great service at the Executive Lounge.

I chose Cinnamon Lakeside for the last 2 nights of my stay as this is the hotel my daughter was staying at. We only had breakfast and a cup of tea, but these were fine.

Good upgrade offered. Great sunrise view from the room. Great breakfast.

Good

Great stay here on my first night in Sri Lanka. Really clean, modern, and everything you would expect from a hotel of this quality. It's also very close to Colombo Fort station which is useful if you are going to continue the trip by train! I didn't use the pool but had a drink there and it looks great - one note was that the service was quite slow! Breakfast options were vast. Would definitely stay here again.

This is a large and busy hotel, quite convenient to the train station, and situated on one of Colombo's lovely lakes. It felt like a Vegas property, absent the casinos. My room was okay -- reasonably comfortable and business like. The big attraction are the numerous restaurants, shops and entertainment options. Plus, a pool that is open to 9 p.m. My favorite thing was swimming in the huge, almost entirely empty pool, under the night sky, with the giant Lotus Flower Tower all lit up overhead. I also had a great dinner at the buffet restaurant. I only stayed a night between arrival from a train in the late afternoon until an early morning flight the next day. This was a solid choice for that.

Excellent property.

Though our stay was tolerable, we would never stay here again.

From GM to the room service the staff are

This is a fancy place, the lobby reminded me of a cruise ship. There was even live music! The swimming pool is large and pristine, and you can watch a variety of birds in the river while you soak in the pool. The staff is friendly and accommodating, the facilities are first class and the dinner buffet is amazing.

It’s not really this hotel but there was an electrical issue in the room I was booked into so they moved me to another hotel close by. That hotel was not as nice and put me in a twin room when I had paid for a king. Then they finally moved me to another room that is connected to other guests. Not worth what I paid for at all. Unimpressed.

Lovely property, very helpful and friendly staff. Comfortable rooms, great location. Relaxing and enjoyable.

Quite a large room. Very clean and comfortable bed. Free breakfast buffet had many choices. Very large swimming pool, steam room and sauna made it a perfect stay.

Friendly staffs.